Hotel a West Harrison

“Old building, clean room, good breakfast. ”

“The pictures in the listing on Expedia do not match the actual property. Both the exterior and interior are different. It is not as updated as the photos show. ”

“The place wasn’t that bad we were just on the bottom floor and it was extremely noisy, we didn’t sleep well due to the noise. ”

“The sheets and pillowcases had blood stains on them. bathroom floor had not been cleaned in a long time. The entire floor smelled like smoke. I needed a room on the first floor due to my handicapped father and got stuck on the second floor. the breakfast was cold.”

“Breakfast was fresh and hot every morning. Our server, Tennessee, was the sweetest most pleasant person we’ve ever met. She made our mornings very enjoyable. And Aaron, another staff member, seemed to always be there, and we observed him helping all of his coworkers. He couldn’t do enough for guests either. There were snacks near the front desk all the time, a beautiful fountain with comfortable seating around it for relaxing or getting some work done undisturbed. Everything was very clean and...

“The casino itself was ok but could use some updates but was fine. The room was not the best at all the floors had multiple stains and we had a toilet issue that the staff handled right away. Bed was comfortable though”

“Th staff was amazing! They gave a great food recommendation in the area and were so friendly. ”

“Very nice, clean and comfortable hotel”

“Very clean room. Excrllent staff”

“We left at 2am in the morning. Couldn't sleep after my wife pointed out how dirty the bathroom was.”

“Good”

“I do not understand how this place is so well rated. For the price it is what I should have expected however. The good: shower area new remodeled and clean. Walkable to a grocery and liquor store. The bad: there is no one at the front desk. There is a kiosk with a remote worker on video and they scan your id on it. The remote worker is not a great replacement, they scan your id and the cash part of the machine wasn't able to accept cash. Also, its a hotel you can pay cash for apparently. Its...

“Terrible room — stains on bedding and towels— in room chair was broken and peeling faux-leather towels were so threadbare there were holes — do not stay here ”

“Good”

“Yes, the room and staff were great! The pool being closed was a bummer for my kids. Better updates on website to include pool closure would have helped. ”

“A car alarm went off every 2 hours during the night right below our room. They should have had it removed, left at 5AM as we didn’t get any sleep anyway. Mentioned it at check out and they said that was a shame, ”

“Everything was great except i reserved and paid for a king bed room. To only recieve a double bed room. Hotel staff said it was cause i booked thru a thrid party "expedia." Main reason i chose hyatt was due to the room layout.”

“Rooms r nice, beds r th most comfortable beds ever!”