Hotel con bar a Wine Country

“First class everything!”

“We checked in late to our room, and discovered the sheets were never changed. There was food and sand in the bed. I’m 8.5 months pregnant and just wanted to lay down, so we cleaned everything and went to bed. Slept for about 2 hours and kept waking up grossed out by the entire situation. I messaged the property, and the reply was “apologies, we will review procedures with housekeeping”. Nothing about a comp or even a discount. Terrible Customer Service response.”

“Nice place. Great location.”

“very clean and spacious room. photo of the room had lovely vaulted ceiling however our room did not - i think ground floor does not and upper does. the hotel expanded some years ago and felt like they had taken over an old apartment complex so you - i did not like that feeling. lobby and bar very dark - could do with an interior design update.”

“Overall, it was slightly disappointing considering the over $300 a night price point. The door key was not always working, which was not great. There was no soap for the bathroom sink, the cleaning staff placed a lotion bottle instead of soap. We could also never get any shampoo or shower gel out of the bottles in the shower, even after bringing it to the attention of the hotel staff, the issue was not fully resolved. Maintenance work commenced prior nine o‘clock in the morning and did not add...

“Great location. Quiet. Clean. Room and bathroom, towels, bed and linens on the basic side. Staff was lovely.”