Hotel a Big Springs

“The breakfast was terrible .The bear minimum .”

“Staff were very friendly, check in smooth, and the room was great!”

“Older hotel. Has great space for groups which was good for our ball team. Hotel older and needs a good cleaning. But for the price.”

“Great stay. Good amenities. Great bartender. Location as little far out. ”

“staff helpful pleasant when a problem arose”

“It was just an OK stay being that we traveled 16 hours. Our bedding didn’t smell clean or fresh and the mattress had a dip which irritated our backs and the shower floor had a big hump in the center. We asked if we could get our rooms switched and all we were offered was to get our mattress flip. We stuck it out up to our departure. The good part of it was housekeeping was kind enough to switch out our bedding and clean our room.”

“My room was nasty, I checked in, went to my room. Saw how the room was unkept and smelled. I went back to the front desk and asked to be moved. They would not accommodate me changing rooms. I then checked out. It was not a great experience at all. No refund, was worth staying there. I spent close to 175.00 for me to go in and change my clothing. What a disapointment. ”

“This is an old hotel and needs updating. Communication needs a lot of improvement. I booked this hotel on expedia. The did not mention that the room I booked was not in the hotel building but instead was a motel room. I would not have booked it if I had known. When I asked for a room inside, they said they were full. In addition, the room had an odor. It seemed like cigarette smoke but might have been something else. The sheets were worn and yellowed in spots. I called the front desk to...

“Clean room and helpful staff. Well maintained property”

“My credit card was charged despite prepaying. In reviewing the folio emailed to me after checkout, they charged taxes which were already paid and documented as such on my initial booking receipt. There were no incidentals charged to the room, just a billing error on their part. When I contacted the property to resolve the overpayment/double charge, I was told they had a new system and the issue would need to be escalated to the manager. There has been no contact from manager Kay to resolve the...

“Breakfast was not delicious. The females staff in the dining room and front desk were rude the first and second day Making us feel less worthy. ”

“Good hotel, at a reasonable price ”

“The ac was strong. But being next to a busy road with door and windows leaking light that at no point left the room what i would consider dark. The front desk was helpful for replacing the towels and such, however the apparent lack of and noise isoation is a negative. Every step or thought of out upstairs neighbors sounded like a horde of wild animals(assuming they weren't just rowdy) and the beds weird thin metal frame thing made my movements echo as the metal flexed.”

“The room was clean but had wear and tear. The toilet handle had to be held down to fully flush. The walls and ceiling had a lot of dings and dents! We were in room 104 on the ground floor and could hear the people above us. The breakfast was hot and okay. However, the attendant did not keep it fully stocked. Several items had run out an hour after breakfast had started. I will say there was a variety of breakfast foods. The bed was very comfortable and the A/C worked great! We would...

“Girl from India at check-in very very nice and kind ”

“Nasty Ants all over this place. Our room had ants all in it the Manager did nothing about it. Said it happens. ”

“Area used to be a lot more well kept, unfortunately they have not maintained their cleanliness. Took some time to check in and the front desk smelled horrible. Bathroom door was falling apart, with lotion or soap chunks left on it. Furniture had dirt marks and needing to be shampooed or replaced. Convenient to the event center, only reason to return. Bar was closed before 9, breakfast cost $12 a person. Not impressed.”

“Staff was ok but area and facility not good. ”

“Fine”