Hotel a Central Manchester

“Staff was extremely friendly. Rooms were clean, but needed some internal repairs. ”

“Stayed there for one night, got a very nice room, it was clean, fresh, quiet, comfortable. Breakfast was very good also ”

“Our stay here was terrible. The room didn’t look or feel like it had been thoroughly cleaned. The sink was disgusting with stains and black mildew. We chose a non-smoking room, but the room still had an odor. Also, the bedding had cigarette burns in them. It doesn’t appear that they launder their linens separately, which isn’t good for guests who are sensitive to smoke. The walls were paper thin, and we could hear everything going on in the adjacent rooms. We had to call the front desk to ask if...

“Very noisy late into one night with unruly kids”

“The staff was efficient and helpful. Tea and cofee all day. A pleasant experience near the airport.”

“I enjoyed my stay. The only thing is the jets in the hot tube were weak. ”

“Room was spotless and hospitality was outstanding. Had great breakfast and was very welcoming. ”

“Yes”

“Airport shuttle efficient and easy. Check in and check out swift and easy. Comfortable room. ”

“Check in was at 3 pm but my room was not ready until 5 pm”

“Welcoming Staff was great, unfortunately, two separate staff members indicated smoking on the balcony was permitted. We found out it was not when the Sunday morning desk clerk, Jasmine, kicked us out of the hotel, and the manager avoided speaking with us for hours. his only concern was charging the $250 and kicking us out. Cleanliness was ok except for all the marijuana smoke odor throughout the hotel and most disturbing coming from the room next door to us. when we complained about it, twice...

“the room was fine especially for the price. the guy who checked us in was horrible. I stood at the desk for a while waiting for him to acknowledge me and he never did. I finally had to ask him if he was the one who could check me in. it was very late just after midnight when we arrived. but he was not welcoming at all. We had to ask for more coffee on several occasions, and it took them at least half an hour to bring more coffee. But overall, our stay was nice. I would stay here again. ”

“Everything was good, but the hotel was dated and will look really nice once they are able to renovate it. We couldn't beat the price for attending a concert at Mohegan Sun. I couldn't see paying $400+ for the hotels closer to Mohegan Sun. The Grand Lake Hotel was worth the cost we paid.”

“Evearything was clean, convenient, and comfortablle. While the scrambled eggs at breakfast were the best steam table eggs I've had, they were't feshly sceambled good.”

“Front desk associate on Monday morning is a complete fail. Don’t stay there if you need an hour late check out. I have arranged 12pm checkout 3 separate times as I have 11am conference call and travel to Manchester for business. I have been told no issues for the hour late check out. While on my conference call front desk has called the in room phone telling me check out is at 11 am and they are charging me additional fees. I have had to put my conference call on hold and deal with front desk...

“The hot tub was cold during our entire stay”

“Great property. Worth booking if you have a flight the next morning. Big suites. Good service (printed out my documents for me). Great airport shuttle. ”

“Very Blah. Leaves Room For Much Improvement ”

“Clean comfortable room though it’s a little dated. ”