Hotel a Concord

“Older building but with visible renovations. Very quiet with friendly and helpful staff. Room was clean. I didn’t consume any breakfast here as it was a continental breakfast and I prefer a fuller meal. Breakfast area/lobby also tidy. I always stay here when I’m in Hillsdale and will continue to do so.”

“The breakfast was good and the staff was friendly”

“Nice location close to lakes and makes a good location for a quiet countryside visit.”

“This is a very nice place to stay”

“The room was not clean and the staff was not rest Respect”

“Relative new construction with a great staff.”

“Poor customer service. Signs in the room say no problem if you forgot to bring amenities available upon request. Well all they had were 2 towels in the room and didn’t have any available and was told won’t be any until the next day in the afternoon. The receptionist way of expressing that was that he was being bothered and wasn’t even thinking about going above and beyond to make a loyal customer happy. Guess washing towels is too much work now a days.”

“Clean newly built hotel lots of amenities price was fair not expensive not cheap. Staff was accommodating good breakfast nothing spectacular but good.”

“Great location close to campus.”

“Our room was clean but it has very strong odors. Pillows were not great. Cover had some stains. Breakfast was ok”

“My first time to Marshall and I wasn’t sure what to expect. Check in was quick and very pleasant. The room was large, clean and very comfortable. I didn’t have time to eat the next morning but it looked lovely, Checkout was a breeze! I’m putting the contact information on my phone book. I’ll definitely return there. My grandson is a student at the University of Olivet, so I’ll definitely be back!”

“The hotel was poorly staffed. The breakfast was not fully stocked and all hot options were cold. The person working in the kitchen complained to us that staff was not showing up to work, and she didnt have enough help. Our room was ok, but it was not that clean. Bathroom floor was not cleaned and there was dirt on on the moldings. The bed was ok. We will look for another hotel near Lansing next time.”

“Room was not as described on the website when I was booking. Staff is terrible, I told them that the bathroom door lock is broken and their response was that they can’t do anything about it. He said that Kids must have broken it from some previous stay. Microwave has ample dust on it. Never staying at this one again. I have stayed at Days inn before at different locations and always had a decent experience. Don’t stay in room #107”

“Bar was well stocked and drinks were cold if not on ice. Staff was attentive and pleasant I was assured my needs would be met with just a phone call from my room. Air conditioning was confusing as the ground fault breaker on the power cord had been tripped but once that was corrected the comfort level in the room was as I expected. Bathroom needs renovated not just updated- Bath tub had a hole.in the upper side of the tub. The bathroom tile floor was visibly worn in traffic areas. A piece...

“Breakfast was decent ”

“The breakfast was wonderful and kept stocked and clean. Front office staff was welcoming and kind. There was a snafu with our reservation and they were helpful and apologetic. The room itself left a lot to be desired. There was leftover food under the pull outcouch, the corners of the room were dirty and had pieces of the drywall on the floor. The chair was stained with something orange and flipping the cushion didn't make much of a difference. Overall, breakfast and the staff (front desk and...

“We are”

“My room was clean and furnished nicely. The lobby and dining area were well kept. The hallways and stairways looked dirty and smelled badly. I could smell marijuana in the stairways and throughout the hallway. Need a covered smoking section near one entrance to keep people away from the entrances smoking. I gave it a try based on price but I won’t be returning there again.”