Hotel a Diamond

“HORRIBLE place and HORRIBLE customer service! When we arrived, the desk clerk was talking on her cell phone. She saw us and did not end her call or acknowledge us for approximately 15 minutes. We requested a handicap accessible room; however, we were assigned a 2nd floor room and there are NO elevators. We asked for any room available on the 1st floor...because I would not be able to carry my husband up and down the stairs! They claimed not to have any available and refused a refund. We booked...

“Nice room, very spacious suite! Comfortable beds!”

“Super clean. Everything needed for a good nights sleep.”

“Molto vintage ma pulito ”

“Staff was awesome.”

“The room had stains on the wall. The bedding had cigarette holes, given that it was a smoking room but c'mon! The shower head was awful and the water wasn't very hot. Now, let me tell you about the worst part, I have bites from head to toe. My face, shoulders, back of legs and feet. Bed bug bites!!! We had to wash and dry everything on high heat for 2 hours. We thought maybe it was mosquitos since there wasn't a screen on the window, but the last night we were there I saw a tiny bed bug on my...

“Loved this place! My own little cottage with everything I needed. Super clean and very comfortable!! Great deal!!”

“Camera piccola ma pulita”

“It was OK”

“AC didn’t keep cool at night time. Pool was supposed to be heated but cold. Rooms are dated and need some attention. It’s a decent hotel for the area but overpriced for overall room condition.”

“I would never recommend this hotel to anyone. The staff was rude, the owner was even worse. We checked out early and was still charged for the entire reservation. Also some how our cc information was mishandled and being used at other properties.”

“Not much of a breakfast”

“Gentili. Ottima la lavanderia accanto. Colazione veramente povera! C erano solo 3 fette di nn pane per due persone!”

“BREAKFAST WAS GOOD”

“The hotel was decent and for the price it was on par with that. All I would say is that is was decent and clean nothing spectacular but nothing terrible. Middle of the road place. I would say however that the coffee is awful no half and half or flavored creamer and it tasted like it was made with yesterday’s grounds. That’s really my only complaint any hotel should at-least have a decent coffee set up.”

“I stayed in Joplin for three weeks for business. I found this Hilton Garden Hotel the best Hotel service I ever found. Feeling like Home. Thanks to all the staff”

“The shower was wonderful--instantly hot and perfect pressure. Great way to start the day! Breakfast was the best so far on a long road trip.”

“The hotel had a nice vibe when I arrived. Pleasant music playing. The staff was accommodating and friendly. My room was clean and inviting. I very much enjoyed the couch in the room. It was a nice place to relax after my long drive.”

“Parking was awesome the place is old but it was clean and the service was great ”