Castelli a Gatlinburg - Pigeon Forge

“Very great location”

“Great hospitality!!”

“The staff was super nice and friendly. Room was clean and easy access - was able to back the car right up to the door. Nice balcony to sit on too.”

“Definitely will return very very clean rooms and the whole property was very clean pools clean and maintained and brand new outdoor hot tub Breakfast was good and sitting on patio overlooking river while eating breakfast was very relaxing”

“The room was clean but there was a terrible odor in the room like stale cigarettes and the hot tub didn’t work. Very dated”

“What I didn’t like about the stay was after paying for rooms we have to pay for parking each day we stayed. Wasn’t to find of the faucets in the bathroom water gets all over the sink. Housekeeping only came in the make our bed and take the garbage out, didn’t sweep, didn’t make sure we had tissue. The room we stayed in the floor next to our bed had like a large coffee or soda stain which means the floors wasn’t mopped.”

“We had an issue with the manager and attendant at check in. I was called a lier by the manager and told I had to leave the property right then. I was led to believe I would get a full refund. When called by Expedia the front desk refused to give us a full refund and charged me for one night around $300. I called and made a formal complaint with Holiday Inn. The manger that night then told Holiday Inn that I called her a lier. I offered to take a lie detector test to prove who was being...

“Very clean smells fresh when walk in. Thre staff was friendly always asked if needed anything breakfast was good. I will stay again. It's also dog friendly for a fee we didn't have my dog with us. .”

“Staff was friendly and amazing! My room was spotless every day of our trip. Beds were comfortable. They are very serious about the bear issue and believe what they tell you. First morning I woke up there was a bear in the parking lot. Didn't seem bothered by anyone walking in the parking lot either. Only complaint I have was the pool. Very cloudy and dirty. Needs to be maintained better. Slides and stairs should be power washed. I would definitely stay again though.”

“Free breakfast clean room”

“Great clean hotel good hot breakfast very friendly and helpful staff. Only thing I didn't like is that im use to a soft bed and th bed was a little firmer than I like but still had a great time and will stay there again.”