Hotel a Hesleden

“Staff were amazing on reception and a shout out to the male manager(?) next door at Beefeater! Excellent service! Room was sufficient for our needs the only thing that would be great would be a smart tv in the room!”

“Has air con, clean rooms but doors slam shut and loud at night, staff friendly and helpful offer food and free parking”

“The general condition of the hotel is poor, old, tired and a bit scruffy. The rooms just about fit the bill, but the bathrooms are very small. The general condition of the hotel is not good, the corridors are grotty and the floor is uneven. The staff are hit n miss, the cleaning ladies were friendly enough the night shift staff were completely incompetent, and don't expect room service, I had to order in a pizza!! It may have been because it was late, but they declined to provide even a...

“Comfy room, generous towels. Arrived late Friday evening, no bother getting a table in the pub downstairs for food- they don't take table reservations, so I wasn't at a disadvantage. Good wide choice on the menu and attentive service. There was a nightwatchman for after hours- what a treasure! He showed me how to access once the pub was closed, helped me empty the bags from the car and carried them to our room all with a friendly, nothing was too much trouble approach. A real asset to the Old...

“Not what I expected for the cost. More like a bed and breakfast. Would not use again”

“The team at the Royal Oak were fantastic from check in to check out. Freshly cooked tasty breakfast every morning and would definitely reccommend the sunday roast which was delicious. The team were very friendly and helpful throughout. The location was absolutely perfect!”

“The inn was okay and the staff were nice. Couldn’t sleep though which is the point of a hotel. Had a road facing room and could hear every single car as it sped by. Torture. The shower was also maybe the worst I’ve had in the last 5 years of constant travel. Felt like someone held a pinched hose over me and there was no water pressure at off peak shower times. ”

“Struttura bellissima, silenziosa a pochi minuti da Durham. Consigliata”

“Parking on site was great. lovely pub very close by, owners very friendly and helpful. ”

“Beautiful building, fantastic surroundings. Very clean. Great selection and beautiful food. Very friendly and helpful staff. 100% recommended and we will be back.”

“Tutto bene ”

“We stayed in room 102 (cosy room) a lovely little room over looking the gardens. The room was clean and spacious with a walk in shower. We had breakfast which was delicious , served by Rachel the hotel manager, she was bubbly and very approachable giving plenty of suggestions for our trip. The hotel is normally busy but turned out we were the only guest for the evening which made for a peaceful stay (no complaints here) ”

“Helpful staff, good Wi-Fi. That's the positives out of the way. You actually have to park across the road in the job centre car park. My room had a raging hot radiator with no controls in May. Reception guy turned it off with a spanner, appreciated. Single Room: Outdated, grotty and only made over (a bit) every other day. Window latch broken, wobbly furniture, deadlock broken, no bedside table or shelf, no hooks or towel rails in bathroom, taps you cant operate with wet hands due to lack of...

“Loved the two lounges nice restaurants but the clientele were more the retirement type and the background music was too old and annoying for younger people and I'm 63 .”

“Really nice place to stay, I'd come back for a short stay again. The full English breakfast was good, my friend thought that his pancakes were under done, the scrambled eggs were out of a packet & watery. The bar was well stocked with a reasonable selection of beers. The only downside was that they don't serve food after 1600 on a Sunday. ”

“On site parking was a bonus and the atmosphere . Very quiet and restful stay,and easy to find.”

“Perfect location, helpful friendly staff, room very clean, beds very comfy, have stayed here everytime im in durham, perfect thank you Food in bar are great too”