Hotel vicino a Hospital of St Cross - Winchester

“Positive experience visiting Winchester. Place with character and comfortable to the city center. We enjoyed very much the breakfast cooked for us. Good value for money.”

“Lunch was wildly expensive but breakfast was good. It would have been helpful to know we were on the 3rd floor no elevators and tiny circular stairs. For those with some mobility challenges it’s a hike!”

“Staff molto disponibile, stanza pulita, colazione molto buona Posizione non centrale, ma comoda (10-15 minuti a piedi dal centro)”

“Spacious clean room, good en-suite, comfortable bed and friendly staff”

“An unfortunate experience of poor service in an otherwise pleasant, perfectly located hotel. 1. Reception do not pick up calls and it takes 4-attempts before they answer. 2.The room phone was broken. I advised Reception that I wanted to order Room service and tried calling with my mobile but no one picked up. I had to take my toddler out at 19:30 in search of supper. I specifically stayed in the hotel to have access to room service. 3. The room phone was never replaced / fixed. So check out...

“La stanza era molto accogliente e carina. Ma la pulizia piuttosto sommaria, la polvere andrebbe tolta! Per fortuna lenzuola e asciugamani erano pulitissimi. Bella l'idea della macchinetta per il caffè...peccato che non ho avuto il coraggio di usarla! Anche quella andrebbe pulita!! Tralasciamo le macchie sulla moquette...purtroppo è davvero poco igienico questo tipo di pavimento. Colazione continentale discreta. ”

“It's such a shame! The building of the old Mercure hotel holds ok. The double room was spacious, clean, comfortable and with an amazing close view of the Winchester cathedral (practically over its grounds). But there was no milk for the tea in the room and the television did not show a single BBC channel (not even radio stations), had no access to satelite, internet or cable. When I called reception to ask if perhaps there was something I was not doing properly with the remote control, I was...

“Little gem tucked away in a nice little town. Andrew and Steph were great hosts and the food was amazing ”

“La stanza era arredata molto bene e in modo originale, le dimensioni adeguate e il letto spazioso. Il bagno era stato pulito molto in fretta, se era stato pulito: sul lavandino c'eral'impronta di una saponetta usata precedentemente, la parte del WC sotto l'asse era sporca di urina in più punti. Il pavimento del bagno era stato scopato, ma lurido perché non lavato probabilmente per più giorni. Nella teiera nell'armadio della camera abbiamo trovato le bustine di té bagnate del cliente precedente!...

“Ok per una notte. Camera molto spaziosa, ma basica come arredo e servizi. Nel complesso, considerato il prezzo, per una notte ci tornerei.”

“Upon arrival, I was initially assigned an occupied room. The place was unstaffed, and the provided phone number was unreachable. I had to ask other guests for an alternative number. I called, texted, and left a WhatsApp message on that number, but received no response for at least an hour.When I finally received a text message with details for a new room, I found the bed was broken and the room was freezing cold. A staff member told me he would come to fix the issue but ultimately never showed...

“Terrible. Not at all as advertised. Front door was unlocked and open on arrival. Room door was open on arrival and unlockable. Room window was damaged and stuck wide-open, completely unclosable. I called the contact number and had no answer and received no call back. I arrived towards midnight at the property and still chose not to stay here.”

“Great hotel. Staff were good but let down with restaurant weekend staff that could have done more. I kinda felt they didn't make an effort asking a colleague or finding out to andwer my questions instead of just saying "I don't know" Got my simple request wrong 3 times which was a shame. In the end I didn't insist anymore as I felt will just add to my stress.”