Strutture Hilton Hotels a Key Biscayne

"Top!"

"Struttura nuova, molto bella e finemente rifinita in ottima posizone. Personale preparato e cordiale. La piscina sul tetto è la ciliegina sulla torta, assolutamente consigliato!"

"Tutto perfetto ! Sicuramente raccomandò ! Staf gentilissimo , stanza pulitissima , albergo piacevole con tutto quello che necessità ! Posto stupendo ! "

"Struttura un po’ vecchiotta andrebbero rifatte le camere. Gentili alla reception ci hanno fatto fare il check in anticipato"

"A beautiful property in an excellent location, but poorly managed. There’s zero customer care, with inexperienced staff and a management team disinterested in problem-solving — treating guests as if they were staying for free. The restaurant staff, however, are outstanding. Key issues included my room key deactivating an hour after check-in. The receptionist made me wait in line behind six other guests before addressing it, and only after a manager intervened was I asked for ID — which was locked in my room. I had to retrieve a copy of my passport from my phone to get a new key. We moved chairs in the lobby to accommodate our group of six, only to be told at departure to return them. One day, three of our rooms were not cleaned, and the response when I called was shockingly indifferent. The lack of professionalism and staff training was evident. The cold, unsmiling checkout experience summed it up. Despite reporting issues through Expedia, no one from management reached out to apologize. It’s a shame, as the potential is there, but the guest experience is seriously lacking with one star services."

"Hotel datato sebbene non mancasse di nulla. La camera era spaziosa ed i letti comodi ma il bagno era piccolo, la porta non si chiudeva perche il legno gonfiato da umidità. Colazione con poca scelta. Maria alla reception molto gentile "

"Ottimo "

"Mi sono trovato a casa "

"Top location in South Ave if you can stand the Japan model room size. "