Hotel di lusso a Key Biscayne

"Stanza confortevole, direttamente dentro all’aeroporto, buon rapporto qualità/prezzo"

"I had asked whether it was possible to have an early check-in because we were flying overnight and landing at 6 a.m., starting two days before our arrival. No one ever replied to my request. When we arrived in the morning, I asked again, explaining that I was suffering from severe back pain, but no one made any effort to accommodate us. We had to wait until 4 p.m. for the regular check-in, which was nothing short of shameful due to the rude and unprofessional behavior of the staff member named Tamara. They did not even inform us about the breakfast hours, or worse, that it was necessary to make a reservation to have breakfast. As a result, the following morning we went to breakfast and were not allowed to sit because we had not booked in advance. The breakfast itself was poor in both variety and quality, with excessively high prices. The floors in the room and bathroom were never cleaned during our three-day stay, nor was the shower tray. A very disappointing experience."

"Vicino all’aeroporto , comodo se arrivi tardi o parti presto . Lontano dal centro ma con uno splendido spazio esterno "

"ottimo hotel, proprio di fronte alla spiaggia! Dispone di bici utilizzabili gratuitamente"

"Buona posizione"

"Ci siamo trovati benissimo "

"Hotel di lusso in posizione perfetta per negozi spiaggia e ristoranti "

"Uno dei migliori hotel del centro di Miami, ottima posizione sul mare, difronte a Bayfront Park e vicinissimo a ristoranti e negozi. Tutto il personale è molto efficiente e disponibile, il check in è veloce ed abbiamo goduto di un upgrade gratuito. Le camere ampie, completamente rinnovate, la nostra con vista mare, letti molto comodi, bagno grande e dotato di tutti i comfort. La hall e tutte le aree comuni sono belle ed eleganti, molto luminose e spaziose. Ottimo il ristorante Toro Toro. "

"A beautiful property in an excellent location, but poorly managed. There’s zero customer care, with inexperienced staff and a management team disinterested in problem-solving — treating guests as if they were staying for free. The restaurant staff, however, are outstanding. Key issues included my room key deactivating an hour after check-in. The receptionist made me wait in line behind six other guests before addressing it, and only after a manager intervened was I asked for ID — which was locked in my room. I had to retrieve a copy of my passport from my phone to get a new key. We moved chairs in the lobby to accommodate our group of six, only to be told at departure to return them. One day, three of our rooms were not cleaned, and the response when I called was shockingly indifferent. The lack of professionalism and staff training was evident. The cold, unsmiling checkout experience summed it up. Despite reporting issues through Expedia, no one from management reached out to apologize. It’s a shame, as the potential is there, but the guest experience is seriously lacking with one star services."