Hotel con servizi business a Key West

"They made me stay at a different hotel promising a refund for the first night, which they haven't issued yet nor they are responding to any of my emails. Avoid this place."

"Purtroppo la mia esperienza in questa struttura è stata deludente. Avevo prenotato mesi prima una stanza doppia letti queen con vista sull’oceano e spazio esterno (lanai) per i miei ultimi 2 giorni di viaggio di nozze ma purtroppo al mio arrivo mi comunicano che non è disponibile e quindi posso avere una stanza vista retro hotel finestra sigillata. Oltre il danno la beffa perchè mi propongono 500$ di credito in hotel per la differenza di prezzo. Chiaramente ho rifiutato. Ho chiesto il rimborso. Mi propongono offerti dei drink al bar. Alla fine del soggiorno li ho pagati. Il giorno dopo il mio arrivo mi fanno trovare una bottiglia di prosecco in camera forse per scusarsi o forse per il matrimonio da bere con finestra chiusa vista tetti arruginiti. Chiaramente non l’ho bevuta. Provo a fare una chiamata internazionale e non è consentito. La struttura in generale è gradevole ma sopravvalutata. Avrebbe bisogno di molta manutenzione. La colazione buona. Il mare durante il mio soggiorno era impraticabile…"

"nice beach set up, but water is not usable for swimming. Iguanas come to your glass door, be careful not to let them in. Romm was ok, but a bit small and queen beds are quite small, for two not very comfortable (we are a family with one daughter of 12)"

"The ratio price/quality is not justified"

"Terrible experience. Going to bed I notice that the sheets are torn. The next morning I inform the reception, showing the photos and asking that they be changed during the cleaning of the room. They tell me it will be done, without even apologizing for the inconvenience. In the evening, when we return to the hotel, we discover that the room has not been cleaned, the beds have not been made and that the cleaning lady has simply left a bag with clean sheets (one of which was dirty) on one of the two beds. We asked the front desk for an explanation and the answer was that they only have one cleaning lady for the entire property and therefore she cannot clean all the rooms. We had to make the beds ourselves. The next morning, when we checked out, we saw other guests complaining about the same problem, that no one had been notified of. Spending more than $400 per night to find torn sheets and having to make the room ourselves, without even a hint of apology from the staff, seems unacceptable to me. The hotel management, in exchange for this poor service, only discounted our resort fees. Photos attached "

"After Room cleaning, door stay open al day. .."

"Bella struttura "

"Perfetto"