La Citadelle: Tour e Visite Guidate

I loved everything about this hotel. It was a stay for my birthday. It was conveniently located a beautiful hotel, but upon checkout, the staff member I spoke with overcharged me for several things. I was also charged for things I did not have on my ticket and the addition to $100 smoking fee, which I don’t smoke. I work in oncology and I would never smoked a day in my life. They finally took the charge off, but they refused to take the other charge off so I said that I would dispute the charge, and she was very condescending, took the charge off, but made a note on the account and my bill saying I “refused” to pay it. It was not right and embarrassing.I would not stay at this hotel again simply because of the staff during our leave. The interaction and behavior was rather appalling, unapologetic, and it was my birthday weekend, which made it even worse. Otherwise, the hotel is beautiful.