Hotel vicino a Lee Hall Mansion - Newport News

“A/C was loud, always kicking on and off, curtains will not fully close so light was always coming into the room, Staff was helpful, but was never found, you have to call the office number to get a hold of them because they are also managing and cleaning the Red Roof Inn. Ice machine was not working on 4th floor, Parking was ok, no issues, Breakfast is not the best. No eggs,, they just give you the basics. Carpet was dirty. Coffee wasn’t the best. It was warm not hot. Elevator was out of...

“Enjoyed our stay!”

“It was everything we hoped for.”

“Great”

“There was a pool adjacent to our room which was a huge bonus arriving on hot day!! Wish we could have stayed longer!!”

“Parking was spacious. All the Yorktown attractions were very close. The staff were attentive .”

“Worse hotel Iv ever stayed in . Broken ac ,dirty bathrooms ,outdated rooms ,bloody sheets ,3 room moves, a very unprofessional management team spend your money else where this place is a joke. I was very reasonable and respectful never caused an issue the owner is very disgusting hangs up the phone on customers and corporate doesn’t give a solution just very stand offish even lied and said I was still at the hotel when I checked out 8 hours after I arrived . do better .”

“First and last time crossing that threshold….2 absolutely shocking events take place within about an hour….we were in the room locked in with an extra kick stick barring the door. All of a sudden we can hear someone using a key card trying to get in our room…I yelled and you can hear them say something like why would they give us this room key…I called the front desk and they said they would look at the cameras and called me back….said there was an error made and apologized. Ok. Try to give some...

“Staff was friendly (when they were at the desk) but hotel and rooms were extremely too hot. The smell of chlorine in the pool was overpowering and not enjoyable to guests to the point it was burning our eyes as soon as you walk near the door. The hot tub was murky green and smelled of fish. AC was not working properly our entire stay and we even left right before midnight of our last night there as we were so uncomfortable. We were going to try and change rooms but when we went to the desk each...

“The walls had holes and the ceiling was leaking just dirty!”

“Great weekend stay. Clean, spacious room. We could all spread out in our own space-really like how the room was setup. Nice fridge, sink area. Pool was a nice size-my only concern was the flooring held the water and no one came in to mop it up, as far as we could tell (the next morning when we used it there were still puddles). Breakfast area was nice. Good options. Never saw the tables being wiped up after use, which would have been a plus. Front desk staff were very friendly and helpful. We...

“The room was clean and most of the staff was very nice. It was a little noisy but sometimes you just have that in a busy hotel on a holiday weekend. They charged an refundable $100 fee for incidentals. Haven't received my refund yet. Hopefully this week.”

“Clean accommodations and friendly staff”

“It felt like a halfway house. Drunken guests at 2am yelling. One guest had an ankle monitor. It was a different kind of stay.”

“The room was clean. The staff was friendly and helpful. I will definitely come back on my next trip.”

“DO NOT STAY HERE!! The facility was unattended in the early evening with a man armed with a rifle with scope wandering in and out of the adjacent woods, often within 15 feet of our window. A call to the front desk was sent to voicemail. We left our room key and a note at the desk, fled the grounds, and notified the local police. We contacted management the next day, spoke to an apologetic manager who was completely unaware of the events. She later reviewed security footage and assured us it was...

“SO much dirt in the shower. It was pretty nasty.”