Hotel di lusso a Manhattan

“This hotel was closed with doors locked and chained shut. They should have removed the ability to book through 3rd party. Very disappointing as I booked almost 2 hours before my arrival and was then forced to drive another hour. Chat was not helpful in getting this resolved.”

“staff was great”

“I asked for a room on the first floor, and I don't think it had been completely clean. The towels were dirty, and a tube of toothpaste was still in the bathtub shower.”

“The gym wasnt there, the lighting in the room was awful, the shower was not good , gave me a r[m someone was already in i used the key and ended up walking into a room that someone was already in . Super embarrassing. The bed had a lump in the middle of it .”

“Staff nice”

“Staff was friendly but lacked training on their new system. Breakfast is now $10 and that is very disappointing. ”

“Hot tub was not very warm. Poor shower pressure. Drapes don’t close in first floor rooms”