Hotel a Scranton

“Was a great stay”

“Hotel was under construction so lobby and hallways blocked with ladders and debris. Front desk staff was absent and had to be found by construction staff to even check in. Improper check in by clerk had staff walk in to room unannounced to “check if someone was in the room.” Resulted in having keys reprogrammed 3 times.”

“Thinking updating rooms would be good. Felt like we were in the 70's-90's.”

“Plenty of parking! Close to downtown. Older but well maintained and comfortable! Great staff”

“Awesome place all around!”

“Clean room.”

“Amazing stay. ”

“Pool was unavailabe. Never found anyone at the desk, had to ring a doorbell and wait. Bsthtub was clean, but corroded. ”

“My credit card was charged despite prepaying. In reviewing the folio emailed to me after checkout, they charged taxes which were already paid and documented as such on my initial booking receipt. There were no incidentals charged to the room, just a billing error on their part. When I contacted the property to resolve the overpayment/double charge, I was told they had a new system and the issue would need to be escalated to the manager. There has been no contact from manager Kay to resolve the...

“The room was clean, and the staff was very friendly and helpful. ”

“The staff was so friendly, the breakfast was delicious and the whole hotel was very clean.”

“Clean, safe, helpful staff. And a clean indoor pool. ”

“Fire alarm malfunctions keeping us up until 3:30 am and lack of secure doors were only issues, staff and everything else was great”

“Great stay just would really like my 75$ hold money back by now it’s been 5 days dang it ”

“Excellent hotel. Clean, safe area, kind staff, comfortable. It was everything we needed for a quick overnight stop! ”

“All was fine..just not as clean a a it should be”

“Nice clean and spacious room”

“My room wasn’t cleaned Friday or Saturday. I was not aware cleaning had to be requested!🙄”