Hotel a Springfield

“Biggest issue I had was an almost total lack of the ability to speak English by the person at the front desk at night. I made a reservation for two rooms. It asked for the other travelers’s name for the second room when I made the booking. The gentleman checking me in, could not find the other reservation. He took a screenshot of his computer to show me and on the screenshot was the name of the person that the room was under. He could not grasp that this person was there under my...

“Bathroom was great. Bed to hard...pillows to soft. Staff great. Atmosphere sterile and uninviting. Breakfast was bad, nothing goos to wat except bacon and boxes cereal. Milk was warm. Would i stay again?....maybe”

“The only good thing was it was next store to the casino. TV went out and I called the front desk to ask for help and the gal said, I don't know anything about it and I am the only one here. Then when taking a shower in the morning we found out they have sulphur water, didn't even feel like you took a shower!! Could not get out of there fast enough. Oh and we are in our 70's and they gave us a 2nd floor room and there is NO ELEVATOR! Will NEVER STAY there again!”

“Toilet paper holder was broken in room 424. Staff was very polite and accommodating! Would definitely come back again.”

“Poor customer service. Signs in the room say no problem if you forgot to bring amenities available upon request. Well all they had were 2 towels in the room and didn’t have any available and was told won’t be any until the next day in the afternoon. The receptionist way of expressing that was that he was being bothered and wasn’t even thinking about going above and beyond to make a loyal customer happy. Guess washing towels is too much work now a days.”

“Clean rooms, lots of amenities, and pool sparkling blue.”

“Hot tub was broken. Blood on the sheet. Our room was close to the bar and it was so loud our baby kept waking up all night long, well after the 11pm close time. Staff was nice and respectful.”

“Struttura ottima ed in ottime condizioni. Non ha il ristorante interno, ma a 200 metri c'è un ottimo ristorante. Personale cortese.”

“The inn itself is clean, food receptionists very nice, but their supervisor is horrible, very disrespectful. We left our iPad in the side draw of the bed. We called them, the supervisor was very disrespectful saying they didn’t find it and the hotel is not responsible for anything we left behind, she said it not in a nice way and disrespectful manner. And hung up on me”

“Room was a bit run down. Didn't seem like it was cleaned in awhile. Dust on the counters and cabinets. Toilet had a mold ring in it. Breakfast seemed stale. They do not put everything away everyday and leave it out until the next morning. ”

“Yes on both. I found that the floor in shower very slippery I had to put hand towel on floor to stand on for safety. ”

“The room was not clean and the staff was not rest Respect”

“Nice property, staff was very friendly, room was nice.”

“Clean room and friendly staff.”

“Would not stay here again. Staff was nice but hotel is just so-so. Bed looked lumpy which was the comforter and mattress was uncomfortable. Two lights flickered when turned on so it was sit in the dark or feel like your in a haunted house. The bathroom door would barely close, you had to slam it with all your weight for it to latch, no soap in the bathroom and shower had black discoloration around the bottom. ”

“Great breakfast with many items. Fresh coffee and waffle as well as wraps and items for health conscious people. Their breakfast offered more items than usually offered in hotels of this kind. Host Jennifer is very kind and gracious ”

“My room was comfortable and the location of the property was convenient.”

“My first time to Marshall and I wasn’t sure what to expect. Check in was quick and very pleasant. The room was large, clean and very comfortable. I didn’t have time to eat the next morning but it looked lovely, Checkout was a breeze! I’m putting the contact information on my phone book. I’ll definitely return there. My grandson is a student at the University of Olivet, so I’ll definitely be back!”

“Everything”