Hotel a Austinville

“When I checked in I was given a room number and key card and upon opening my assigned room I was greeted to a man sleeping on the bed. He then woke up and started screaming. Apparently there was a mistake and I was given an occupied room and the card to a room that was occupied. The mistake was made right but that experience was a little disturbing for a solo 19 year old girl traveling late at night. Overall room was not horrible but that experience was not very pleasant and I would not stay at...

“Booked a room with a king bed but was given a room with two queens. It worked out and room was comfortable and clean. Just not what we were expecting.”

“We have stayed at this property multiple times. It’s very convenient. It’s clean and has a good breakfast.”

“Clean room”

“Convenient location”

“Breakfast was pitiful. Eggs poured out of a bag, biscuits that were hard with a little butter on them. No sausage, etc. Waffle mix was too thin to make a decent waffle. We gave up and skipped the breakfast. ”

“It was ok”

“Great breakfast Nice pool”

“Pretty disappointed with the room. There were two large areas of the carpet still saturated with dog urine and the room smelled. The hotel staff were reluctant to give us another room initially but did finally switch rooms. The bathroom had black hair and powder on the floor from previous occupants. We don’t think we will choose Spark-Hilton again.”

“Breakfast wasn't that good. I have been in cleaner places. t was just ok.”

“Excellent!”

“Very good breakfast lot of food well done. ”

“Place was clean, but in a medical facility kind of way. Also, woke up to no hot water. Front desk acknowledged no hot water in the kitchen either. Another said it must be that everyone was using hot water at once. I asked if showers by guests at 7:00 am on a weekday was not something they expected. Asked for a credit and the front desk took my number promising to call back. Never did. Emails unanswered. Seems as though this brand is independently owned and managed. I will stay away in...

“Very comfortable stay!”

“Room was clean and nicely done. All amenities were good. Plenty of parking and two restaurants within walking distance.”

“n/a”

“I would like a refund the floors were dirty and not very well prepared room”

“The facility was acceptable for the price but the staff was rude and very unprofessional. This included the middle-eastern man at the check-in and the young lady wearing glasses that was in charge of the breakfast area. What ever happened to customer service?”