Hotel a Black River Falls

“Wonderful employee at checkin- Jasmine was awesome. Clean and great experience.”

“They went above and beyond to assist us. ”

“Clean room, excellent customer service”

“Guest room was clean and very quiet. Bed was comfortable. Staff was very friendly and helpful in giving directions to our next stop. Breakfast was disappointing. Came down at 8:30 and choices were already gone with no staff refilling empty dishes.”

“Great place with no issues”

“Mattress had a lot of stains on it. Found a hair in the sink that wasn’t mine. Carpet was crunchy/old. Room was very dated. Room was expensive for what it was.Staff were pleasant.”

“Nice stay”

“The room was outdated and hair in the bed. I was there for a family function and need a place I almost went somewhere else but everything was sold out. The staff was a bit rude”

“It was a great stay, clean, quiet and helpful staff but our second morning there, the breakfast food was minimal. Looked like they ran out of food.”

“Good breakfast”

“Nice place, breakfast was very average”

“The pool is out if service. The first floor smells lik pet urine. The first room they gave me looks lik ethe people that were in there just left. The room was not clean. They switched me to another room that smelled like urine. Don't waste your time.”

“The room smelled like a bleach and foul smell. The shower was full of hair had to wash before I could take a shower. We left two days before we were supposed to.”

“Was disappointed that half the waterpark was shutdown, especially having 3 littles and not being able to use that section we intended to hence why we booked there. When we went to the restaurant, I had to ask to have our table wiped down and no one was in the restaurant. Our buzzer never went off for our food, when we got our food it was cold. Talked to the cashier about it and they just smiled and said sorry. I walked up again and as I was walking up they made sure to grab the tip jar and put...

“Hotel has 3 holds on my card for 1 night and getting no answer's”

“The adjoining restaurant was good.”