Hotel a Highfields

“Very friendly check in, room clean, gentleman at breakfast was very helpful and kind and wanted to make sure everything was perfect.”

“While the bed in the hotel room was clean and presentable there were many issues encountered in the hotel. First, the toilet seat lid would not stay upright while in use unless it was held up by hand. Second the carpeting and amenities were dated. Third, the bathroom sink water came out cold whether the handle was on hot or cold. Finally, when I went to the front desk to purchase several items, there was a "Cash Only" sign as they had no ability to utilize credit cards. When I presented...

“We travel with two dogs and a service dog. I called this motel on the day I was booking our room. I made arrangements prior to booking with the motel for the 2 dogs and my service dog. Upon arrival the desk clerk wanted proof that my service dog was certified, something that does not exist. I offered to give the clerk a copy of the ADA guidelines but instead he wanted me to pay cash for the dog deposit for the other 2 dogs and if I paid cash he would give me a discount. He did not provide a...

“Highly recommend. Everything was new. Loved the retro theme.”

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“Clean”

“The room was very clean and staff was very friendly ”

“Yes”

“After driving til almost 3 in the morning with 2 kids and going to the wrong hotel first we walked in and I was so happy with the room and thought I would book with this hotel more often Then we realized the toilet had issues flushing, there is no sound proofing and I got maybe 2 hours sleep as a result. In the morning someone was playing with their door and it kept slamming over and over. Then, we weren’t that close to the ice machine but it might as well have been in my room. Whoever was on...

“we had a comfortable stay the staff was super sweet”

“Pool and staff were nice, wish we had more time to enjoy it. I screwed up my booking date but the manager took care of it with no penalty. Very thankful and impressed there is still good people and customer service out there! ”

“Truly, a great choice to stay in the Roanoke-Hollins-VT activity area. Don’t think twice, it’s alright!”

“This hotel is only ok for a quick stay. Needs an overhaul. Floors were sticky and room was not very clean. Would not stay there again.”

“It was a functionally nice, extremely clean hotel. The staff was very friendly (shout out to Crystal at the front desk) and the morning breakfast delivered way more than expected. But there should be more than DirectTV that loses signal when it rains, especially at the higher rate we paid because of the graduation events happening in the area. Also no iron in the room. Would I go back? Yes but I’d take my laptop so I can watch streaming services the hotel doesn’t have.”

“Good.”

“Front desk staff was very personable and helpful. I wish I remembered his name but he made our check in process and stay for one night very easy. Thank you!”

“The hotel was clean, we got in very late and the lady behind the desk was very nice Breakfast was ok but there was no seating”

“The stay was excellent”

“It's a beautiful space. The host was super helpful. Check in and check out was easy. The location is great. We visited several local restaurants and the transportation museum because of the informational packet within the unit. We would definitely stay again and recommend this place to our friends and family.”