Hotel a Highfields

“Very friendly staff.”

“Great hotel, only issue the do not clean rooms daily.”

“This is not a hotel. It's a motel. I chose a handicap accessible room, because I wanted as many safety rails as possible in the bathroom. (i'm in my 70's and have cancer and other health issues.) (This was a one night stay) The room wasn't very clean. The soap scum in the tub/shower was bad. But the worst thing was that at 9:15 pm my smoke alarm went off. (there was absolutely no smoke, and I have never smoked in my life) It would not go off. I thought the motel must be on fire...

“Fantastic service, excellently decorated room. Don't let the exterior fool you, superb & clean facility!”

“Rm 112 in the 2 story bldg; small but cute. Lock was troublesome but quickly fixed. No smells or smoking. No coffee pot for hubby. No hot water: after a long wait, I did a camping style wash. It was 4:30 am and we were going fishing with Clint’s Striper Guide Service!!”

“Highly recommend nice room and good breakfast. Convenient location.”

“My stay at the Holiday Inn on Williamson Road in Roanoke, VA was excellent from start to finish. Check-in and check-out were both quick and easy, making the entire experience stress-free. The staff went above and beyond by checking in with us daily to make sure we had everything we needed. I also appreciated the added security. The elevators required a room key for access, which made me feel safe knowing only registered guests could access the guest floors. Great complimentary breakfast!! The...

“Room is simple - not very large but plenty of seating and storage. Room floor needed a good cleaning - socks and feet black from walking on it. Beds comfortable - pillows not comfortable though - too soft - no support. Breakfast was amazing! The best part of our stay. Lots of options both hot and cold. Nice, clean dining area. Friendly staff.”

“Shortage of linens and odor present. It was ok for price for a 3 day stay where we spent little time there- just for sleeping.”

“Good”

“Staff was great we were given the same room we paid for and everything was great”

“Place is really clean. Staff is very nice”

“Not sure who leaves the positive reviews on here for this hotel, or maybe we were just unlucky! I travel a lot, weekly. This was awful. Starting with front desk staff who where on their cellphones not checking g people in, not paying attention, &/or talking to their friends at the counter! Waved my daughter away with a hand gesture when she asked for a bathroom! Awful! To top It off, whoever designed AC location in the room right by one of the beds/face of whoever is sleeping in the bed was...

“Room floors must be dirty. Walking around barefoot, then stepping into the shower, black footprints.”

“The person who did our check in went out of her way to help us get a room that fit our needs. She also told us of three local restaurants who gave discounts to people staying at the hotel.”

“Clean, Newer hotel. Great staff”

“The staff was rude and it smelled like cigarettes in our room”

“The staff was very helpful and check-in was seamless. Our room seemed like it was in the middle of a renovation so there were good and disappointing things. Lots of dance-floor space with no furniture. The was very little space for any clothing for anyone that likes to unpack and not live out of their suitcase for a week. The vinyl floor in our room was not at all clean...actually pretty nasty. The location was convenient for getting on the highway. Hopefully things will be better when...

“I tried to be fair in my review given the age of the property. Pros: staff was very nice and check in went very smoothly. Cons: the hallways had an old, musty smell. Our room had bugs (not roaches) but about half inch long, black bugs. We killed three of them. The bathroom floor had hair on it and didn’t look like it had been cleaned in a while. The shower curtain had mold at the bottom. The shower turned on but you could hardly raise the stopper button so the bath spigot and shower were both...