Hotel a Hillcrest

“Great Service ”

“We really enjoyed our stay at this Best Western. Hot breakfast with protein everyday. Every staff member from desk to housekeeper were the friendliest we have ever encountered at a motel! Comfortable bed in rooms with mood lighting. I can’t say enough good about our stay. The entrance drive into the motel is a little tricky to find on busy highway but we’ll worth the effort.”

“The breakfast menu was simple.”

“Key card system is a complete mess after hours. ”

“Clean room”

“Yes”

“Staff ”

“Everything and everyone is always excellent and professional thanks again ”

“I did not bring mine but did see others with their dogs. Room was nice and cozy. ”

“Worse customer service ”

“Great please to stay. Rooms are clean and big! Love the quiet area :)”

“The hotel is unkept and not maintained. Room smelled of mildew, remote was sticky and appeared to have been chewed on by a dog. Shower had little water pressure and vanity light flickered. The breakfast was all empty calories, pop tarts and stale mini donuts, with no hot food or proteins. Walls were thin, could hear rooms next door conversation, coughing, and TV.”

“Room was clean , breakfast area is small not a lot of options ”

“ I was born and raised in Rockford, so I have a pretty high tolerance for most people and really any type of situation.— I booked through Expedia for a 6 night stay. The first room clearly needed a deep clean, with sticky residue on furniture and what looked like mouse droppings. Around 10pm on my first night (7 hours after I booked into my room) I heard rustling noises. I discovered a stray cat inside my locked second-floor room. I still have no explanation for how the cat got in, I think it...

“Room was dirty shower curtain was yellow at the bottom . And no safe on site ”

“Very easy to check in. Everything was clean and top-notch”

“Nasty room and felt shady ”

“Discovered several issues. Staff had me try several rooms. One room had a broken shower. One room had not been cleaned appropriately. A third room had signs of pests. ”