Hotel vicino a Sweets & Treats - Richmond

“Lots of broken things in the room. Breakfast wasn’t ready til 7:30 and staff seemed annoyed when asked anything”

“Our first night and morning staff, Nellie and Carla, were fantastic. They were kind and friendly, and very helpful and attentive. Are next 2 nights left a lot to be desired. Both night, extremely loud and disrespectful. Arrived between midnight and 2am, with children in tow.. The staff did not seem to be able to control the influx. Also, our shower had a HUGE crack in the back tile that staff apparently was unaware of. The cleaning carts were also very loud! The outside of the hotel leaves a...

“Breakfast was wonderful as were Sabrina, Chastity and Janette. Issues: First Room 231: The lines were blown out Thursday and hot water was running from shower & sink. I cleaned both. Bathroom floor wet - I dried. Also the AC would not work right. Moved to Room 334: Toilet wanted to overflow every 2 flushes. The sink spewed water as there was no aerator. The water in the shower would not cut off. We reported the problems and told they would be and were fixed Friday. Not done. Reported again...

“It was a very nice place to stay but a bit pricey. I did book same day though.”

“Stains on the ceiling and walls. worn fabric on furniture, outdated colors, hard to locate. Felt 'dirty'. Questioned the clientele. Carpet stains and sandy feel. Called Expedia and checked out immediately.”

“Overall, the room was clean and spacious. However, the bathroom is claustrophobically tiny. No mirror or wash basin in the bathroom. Room cleaning is only every other day. That is a major turn off. Breakfast was just okay, not much variety. Fruits were especially stale, consistently.”

“Weed smell everywhere at property. Rooms were not clean. There were no utensils in Kitchen. Overall it was bad bad experience. I checked out a day before because i didn't want to stay there.”

“The place was nice the Room was very clean. The breackfast was not very good.”

“Dirty rooms, hole in wall, ceiling cracks everywhere, sheets cleanliness questionable, dirty common areas, and breakfast foods were cold and food was not replenished enough to meet customer needs/arrival.”

“Ok for a night.”

“Breakfast was very good and the staff were super nice and helpful. Definitely worth it”

“The staff was very helpful with everything that we had going on”

“Clean, well maintained, helpful staff, shopping and restaurants nearby, convenient to major highways, reasonably priced.”

“They are pretty much the only place in the area was an outdoor swimming pool for less than $100 a night. That being said, we overlooked the rude staff, and the fact that the rooms were only half-heartedly cleaned, and the criminal casing of rooms that the personnel were obviously a part of.... But a total infestation of cockroaches was the last straw. Pool or not, we will never stay there again!”

“Great great”

“Do not book this hotel it is disgusting we have travelled extensively & we could not believe what we walked into and just as quickly left and found a better hotel. I would suggest Expedia take it off the booking site.the only thing that could fix this hotel would be a bulldozer.”

“The cleanliness of the room is disgusting.The non smoking room reep of cigarettes. I would never return!!!!!!”

“Booked room thru Expedia. Expedia charged my card $158. Get to hotel. They say room is booked but they only received $38. They said I have to pay the balance. I left. Still awaiting refund.”