Hotel vicino a Chesterfield Towne Center - Richmond

“Our first night and morning staff, Nellie and Carla, were fantastic. They were kind and friendly, and very helpful and attentive. Are next 2 nights left a lot to be desired. Both night, extremely loud and disrespectful. Arrived between midnight and 2am, with children in tow.. The staff did not seem to be able to control the influx. Also, our shower had a HUGE crack in the back tile that staff apparently was unaware of. The cleaning carts were also very loud! The outside of the hotel leaves a...

“Lots of broken things in the room. Breakfast wasn’t ready til 7:30 and staff seemed annoyed when asked anything”

“Stains on the ceiling and walls. worn fabric on furniture, outdated colors, hard to locate. Felt 'dirty'. Questioned the clientele. Carpet stains and sandy feel. Called Expedia and checked out immediately.”

“Breakfast was wonderful as were Sabrina, Chastity and Janette. Issues: First Room 231: The lines were blown out Thursday and hot water was running from shower & sink. I cleaned both. Bathroom floor wet - I dried. Also the AC would not work right. Moved to Room 334: Toilet wanted to overflow every 2 flushes. The sink spewed water as there was no aerator. The water in the shower would not cut off. We reported the problems and told they would be and were fixed Friday. Not done. Reported again...

“It was a very nice place to stay but a bit pricey. I did book same day though.”

“Weed smell everywhere at property. Rooms were not clean. There were no utensils in Kitchen. Overall it was bad bad experience. I checked out a day before because i didn't want to stay there.”

“Overall, the room was clean and spacious. However, the bathroom is claustrophobically tiny. No mirror or wash basin in the bathroom. Room cleaning is only every other day. That is a major turn off. Breakfast was just okay, not much variety. Fruits were especially stale, consistently.”

“Dirty rooms, hole in wall, ceiling cracks everywhere, sheets cleanliness questionable, dirty common areas, and breakfast foods were cold and food was not replenished enough to meet customer needs/arrival.”

“Jeffrey was the best host. This is a beautiful property which is obviously lovingly maintained. The building is so pretty and has multiple sitting areas outside of your room (which was also great). I have dietary restrictions and Jeffrey and others made sure to have snacks for me to enjoy during the wonderful nightly happy hours and delicious options for breakfast. This area was also fun to explore and Jeffrey gave us very good pointers on where to go.”

“Breakfast was very good and the staff were super nice and helpful. Definitely worth it”

“Had a great time with the pinball machines and game systems! Kids loved them too! And it was a great location right by the highway, but in a quiet neighborhood.”

“The place was nice the Room was very clean. The breackfast was not very good.”

“Amzing place!”

“La struttura è ben tenuta ma non bisogna comunque aspettarsi nulla di più di un hotel da sosta di una notte. L'odore di "casa di riposo" che pervade la grande hall parla da sé, il cibo offerto così come le bevande gratuite dell'aperitivo sono appunto offerte e quindi ovviamente non hanno alcun valore. Non siamo stati male ma andare via non è stato un grande rimpianto. ”

“Beautiful ambience with shaded courtyard and an excellent location. A great value!”

“The property was clean. I stayed in a suite with a pull out bed and a king bed in a separate room. It’s spacious. However the air worked in the room with the king bed and did not work in the other room where my kids stayed. It was a big inconvenience because we had to sleep with our door open to the kids room. I went to the front desk and the associate was informed of the issue . The thermal was set at 64 and the room was 77 degrees. Mind you it was 90 degrees outside. She explained that...

“Clean, well maintained, helpful staff, shopping and restaurants nearby, convenient to major highways, reasonably priced.”

“Good hotel, helpful staff. Recommend.”