Hotel a Westend

“One of the female employees there was raising her voice at customers. This morning, she approached us aggressively and used offensive language toward us. I had brought five friends with me, and we had rented three rooms. Because of this situation, we canceled all three rooms and checked out. You need to warn your staff and ensure they treat customers respectfully.”

“Staff was very helpful. Room was generally clean. Breakfast was okay. A small wet spot in front of the fridge and a bit of a smell were the only problem.”

“Very pleasant stay. Very comfortable and the pool area is fantastic!”

“Nice clean place”

“Nicely kept hotel.”

“More clean”

“Staff is helpful”

“All good. Very normal room and amenities.”

“?”

“Location to west edmonton mall was good.”

“The hotel was advertised as having a pool but was closed for the entire 4 nights that we stayed there. When we first checked in they said the pool would be open the next day. This was not true as the pool never opened. If I had know there was not going to be a pool I would have booked somewhere else.”

“I would not stay here again. Dirty shower and broken shower, no vending machines as advertised, wifi issues, etc.”

“Room was clean and spacious. Staff were helpful. Breakfast was good. Cookies in afternoon were delicious. Black out blinds were great.”

“We really enjoyed the unique spaces and additions like pool, games room, and complimentary slushy machine/chocolates in the rooms/rubber ducky. The rooms smelled nice and clean upon entry. We enjoyed the laminate floors in the rooms rather than all carpet. Everyone at the desk was very helpful and kind. Overall a wonderful stay.”

“Very clean rooms and nice spacious room!”

“The hotel was wellsituated for what we needed. The hotel itself seems a little old in need of a spruce up”

“On arrival we asked about the hot tub and pool, if they were working. Confirmed that both were available. When we got to the pool it was closed for repairs.”