Hotel a Brookhaven

“Fun! Friendly helpful staff”

“Clean all-round”

“We were hoping the pool would be open when we were there in mid May.”

“The room looked to be remodeled with new floor, new bathtub surround, new sink, new mirror, new toilet, new TV stand and TV. Mattress was not comfortable for me. The phone in the room did not work. Housekeeping was zero. Bath, hand and wash towels were present at check in. No housekeeping on the second day. Had to get clean towels from the front desk. The third night I had to find someone in housekeeping to get clean towels. The room was nonsmoking but obvious it had been smoked in. I reported...

“good value”

“Someone attempted to break into my vehicle and other guest’s vehicles in the parking lot of the Hotel. The manager did allow my husband to view cameras but the angles of the cameras did not show much so they should either have some kind of security or add cameras to ensure the entire property can be watched or caught on camera. Due to this situation, our door was broken off and cannot be used until we repair it. The other couple that approached me as I was assessing the damage another couple...

“The room was dated but clean, and the staff was helpful”

“Dirty floors, terrible water pressure and heat, sub par breakfast”

“Just ok”

“The pool was CLOSED! We always choose a hotel with a nice pool for our special needs daughter. We chose this one for that feature and were sorely disappointed that we couldn't use it. The breakfast was OK but not outstanding. The front desk staff was grest-- even suggested a terrific local Italian take-out restaurant.”

“This hotel is always clean and well maintained. The breakfast is delicious. Our room was clean and the cleaning staff kept our towels and soaps replenished.”

“Nice hotel, but fair amount of highway noise. ”

“Clean lodging and professional and friendly staff.”

“I gave a 4 on cleanliness because the base boards were super dusty and the mattress cover on the sofa bed was in need of attention. Everything else was great, the staff, we did not eat breakfast, but it smelled yummy! This was our first time at a Best Western Plus, but I do not think it will be our last! Thank you!”

“This is my favorite hotel in the Carolinas!”

“No coffee pot in the room. No extra toilet paper”

“Good for the price”

“Older building and worn rooms”

“This was a terrible place to stay: we’d already paid for our stay and would have left if able. It took 4 days to get our sink to drain. The shower water pressure was very weak and it did not get repaired until day 4 of our stay. Found someone’s socks on a chair. Pool in disrepair and could not be used. Good coffee and breakfast. Staff was pleasant but unable to get fix-it staff to help with bathroom repairs. Do not recommend this hotel!!”