Resort in Florida

"Ottima posizione, servizio eccellente, rooftop, bellissimo"

"Già al check in problemi con la carta per la cauzione. Ho provato 2 carte e il sistema rifiuta. La receptionist insinua che non ho credito. Propongo di pagare in contanti la cauzione, visto che la camera è già pagata: non accetta contanti. Insisto e finalmente inserisce i dati manualmente: i fondi ci sono e tutto va ok. La camera è vecchia e poco pulita, l’acqua della doccia fredda. Hotel vecchio e da rivedere."

"Top!"

"A questa struttura non manca proprio nulla: parcheggio, piscina, area giochi, lavanderia, starbucks, gelateria, pizzeria e ristoranti. Le camere sono molto grandi e comode, anche se il bagno andrebbe rinnovato. Ottima anche la colazione dolce e salata. Ma il vero plus è che si possono raggiungere gli Universal Studios con una breve passeggiata a piedi o con la navetta gratuita! "

"A beautiful property in an excellent location, but poorly managed. There’s zero customer care, with inexperienced staff and a management team disinterested in problem-solving — treating guests as if they were staying for free. The restaurant staff, however, are outstanding. Key issues included my room key deactivating an hour after check-in. The receptionist made me wait in line behind six other guests before addressing it, and only after a manager intervened was I asked for ID — which was locked in my room. I had to retrieve a copy of my passport from my phone to get a new key. We moved chairs in the lobby to accommodate our group of six, only to be told at departure to return them. One day, three of our rooms were not cleaned, and the response when I called was shockingly indifferent. The lack of professionalism and staff training was evident. The cold, unsmiling checkout experience summed it up. Despite reporting issues through Expedia, no one from management reached out to apologize. It’s a shame, as the potential is there, but the guest experience is seriously lacking with one star services."

"Ottimo "

"Mi sono trovato a casa "