ApartHotel a Northern Phoenix

“Canyon Pool bar and grill didn't open at the time advertised. There is not 2 restaurants on site, only the Canyon Grill, which is at the pool and has limited hours. Prices were quite high too. The room was supposed to have a main kitchen and 2nd bedroom have a small kitchen area, it didn't have any type of kitchen in 2nd bedroom. Master bedroom had 2 tubes of used toothpaste on counter, fork in dishwasher and coffee spill in kitchen sink.Communication to/from property was ignored. I sent emails...

“The property was terrible. The room was dirty. The dishwasher smelled like poop. The room was extremely nasty smelling there were roaches in the room as well. I have never had this experience before. The pictures are not what they are advertised as.”

“Room is clean and neat. Refrigerator, microwave oven, stovetop are all clean. It will be better if slippers are provided.”

“Lovely property. Very clean, good amenities.”

“3.5/5 for cleanliness. The walls, floors and baseboards of the units need to be cleaned and/or repainted. I looks like someone previously threw a party and scratched/scuffed up the walks badly. Also the party bike that you pedal rides through this neighborhood with music play just as an FYI The kitchen did have just about everything needed from a blender, to can opener’s, cookie sheet, etc. ”

“Located right in downtown Phoenix, very communicative staff, room was very clean, the building itself has many high-quality amenities and I had 0 complaints with my stay at all.”

“Never went to the room never showed up for the room because we couldn't get the reservation squared away prior to arriving they wouldn't approve a credit card that had no problems became very frustrated and just canceled it so why are you asking how to say was when we cancel that they never went did you charge our card if so please let us know and send the photo”