Hotel a Northwest Rochester

“It was right off the highway. Well lit and felt safe. Breakfast was fresh and had a good options There were some very loud guests one night but the front desk told them to quiet down which worked. The swimming pool was somewhat small and cloudy The gym was very basic treadmills bike machine free weights”

“Friendly service. ”

“We were given a room with a dirty disgusting fridge we wouldn’t want to put anything there we had no dishes the sheets were dirty we had to ask them to change them ”

“Good”

“Yes”

“The staffs are amazing! I made a mistake on booking, but the staff there went extra mile to help us find solution. ”

“Breakfast was ok. Not great but good. Biscuits and gravy was awesome, sausage good, omelette awful. OJ good. Lord of choices around hotel for food as well. ”

“They were experiencing mechanical issues when I arrived, and said they had no hot water thru out the hotel. They said they would cancel my reservation due to this, which they didn't and I have been charged. I have had a hell of a time contacting customer service, and keep getting hung up on before I even get a chance to speak with anyone. I need to be refunded asap!”

“Terrible period ”

“I have limited mobility which staff was aware of. The key cards they gave me had to keep being replaced. Didn’t work for the pool or the room. It would work one time and then not the next. Them even when we got new cards it would show green but was still locked. I had to keep going to the front desk to replace the cards. I ended up pulling something in my knee between standing at the room door Trying to open it. Then having to walk to front desk to have cards Replaced and back. Never got an...

“Breakfast was nice, with several choices.”

“Breakfast was very good. Shuttle was great!”

“The room was clean but very small and in need of a wall repair. ”

“Room not ready at check in time, had to wait until 4. Window shades broken. Beds uncomfortable. Good breakfast. Nice staff. Spacious room. ”

“I thought it was nice that they gave courtesy snacks like yogurt, fruit, cereal but the breakfast was not great. They had scrambled eggs, turkey sausage, pancakes, but everything was cold. ”

“Nice room and updated bathroom ”

“STAY WAS GREAT WOULD STAY HERE AGAIN ”