8/10 Buono
Paul, Beaconsfield
20 nov 2025
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Positives: The hotel itself and grounds are immaculate as you would expect since it was opened in 2025. It is very 'open plan' so there are large open areas of concrete which seemed to be a waste of space.
The Club Room is the size of a small apartment with a private terrace and jacuzzi. Room was cleaned daily. The restaurant is open to the elements so be prepared if you are dining in inclement weather. Breakfast (buffet breakfast may be included) was adequate enough and not short in supply. There's a good dinner selection at prices comparable to restaurants in the town and the quality was good.
Service provided by the staff in general was always good, particularly the concierge and restaurant staff.
It's a good 30 minute walk to the centre of Tulum, but there are many places where you can rent anything with wheels. There is plenty of free parking underground on offer. Internet service was robust enough.
Negatives: Reception experience on arrival was poor. Was given no information about the hotel nor towel etc. Could be more lively on that.
Facilities at the hotel are limited to restaurant, gym and outside court, so do not expect a spa or alike.
TV services are very limited, so you may want to bring your own device.
Road leading to the hotel is unfinished and without lighting. There was also an open sewer which overflowed. Not such a big issue since it's a few minutes walk to the main street but first impressions for guests not good. Bring mosquito repellent.
Paul
Soggiorno di 7 notti a novembre 2025
