Hilton Tulum Riviera Maya All-Inclusive Resort ha una piscina?

Sì, la struttura dispone di 8 piscine all'aperto e una piscina per bambini.

Gli animali sono accettati presso Hilton Tulum Riviera Maya All-Inclusive Resort?

No, nella struttura sono ammessi solamente animali di servizio.

Quanto costa il parcheggio presso Hilton Tulum Riviera Maya All-Inclusive Resort?

Il servizio di parcheggio con servizio di ritiro e riconsegna auto è gratuito.

A che ora si deve eseguire il check-in presso Hilton Tulum Riviera Maya All-Inclusive Resort?

Orario del check-in: 15:00-a qualsiasi ora.

Hilton Tulum Riviera Maya All-Inclusive Resort offre opzioni all inclusive?

Sì, la struttura offre un piano tariffario all inclusive. Cibo e bevande sono inclusi.

Dove si trova Hilton Tulum Riviera Maya All-Inclusive Resort?

A due passi dalla spiaggia di Tulum, questo resort si trova a 5 km da Riviera Maya Golf Club, Spiaggia di Xcacel e Spiaggia di Xcacelito. Aktun Chen e Santuario di Xcacel-Xcacelito si trovano ugualmente a meno di 5 km di distanza.

Hilton Tulum Riviera Maya All-Inclusive Resort - Nuove Recensioni, Prezzi e Offerte per il 2026

Informazioni sulla zona

Hilton Tulum Riviera Maya All-Inclusive Resort si trova a Tulum e vanta una posizione strategica sulla spiaggia. Rovine Maya di Tulum è uno dei punti di riferimento più importanti della zona. A livello naturalistico, invece, spiccano Spiaggia di Akumal e Half Moon Bay. Viaggi con dei bambini? Che ne dici di fare tappa a Parque Xel-Há e Centro Ecológico Akumal?

Vai alla guida turistica di Tulum

6/10 Soddisfacente

Claudio

Viaggio con la famiglia

25 dic 2025

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Ottima struttura, veramente un gioiello e scenografico. Purtroppo due pecche principali : aria condizionata in camera e’ on-off ovvero o gelo polare o caldo umido che bagna i vestiti. Cibo veramente scarso, a mio avviso a causa della poca formazione al personale. Nel complesso mixed-feelings , poiche’ il posto e’ bellissimo ma non posso dire lo stesso del comfort

Soggiorno di 5 notti a dicembre 2025

10/10 Eccellente

Barbara

Viaggio con la famiglia

16 gen 2025

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

The resort is outstanding, well maintened and well located. I've loved the room, but the bathroom smelled so bad. I've noticed the reception, but they would not change the room. That's the only thing i have to complain. The food wasn't good in the italian (not italian) restaurant and in the asiatic. I've loved the cafes and the buffet, i strongly suggest both. The price-quality is perfect

Soggiorno di 7 notti a gennaio 2025

2/10 Terribile

Coralie

Viaggio di coppia

9 mar 2023

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Didn’t enjoy our stay for several reasons; as soon as we arrived there were several problems with our reservation, they couldn’t find us in their system. After a long flight from Europe this was not pleasant. During our stay the cleaning lady didn’t refresh our towels (or forgot to?) and didn’t replace the empty bottles of shampoo and shower gel. We had to call each time to guest service to ask them to bring some to us. At the day of checkout we asked for a late check out. The lady at the front desk asked us at what time you wanted to leave the room. We told her at 3PM. When we left the room we went to the bar to have a coffee and after we went to the check out desk. “Cristo” was the person who checked us out and told us that we were late and that we had to pay an extra fee for a late check out but this wasn’t mentioned to us at the moment when we asked for a late check out. In the end he went to ask to someone else and it was all fine. But still we had an unpleasant feeling and didn’t feel treated like we deserved. I wouldn’t recommend this Hilton because they try to charge you extra for a lot of stuff at the restaurants as well. They offer you better food for an extra price. But it’s supposed to be an all inclusive resort? The beach was horrible and almost not existing as most of the beach is not swimmable. Anyway I wouldn’t recommend this place to anyone.

8/10 Buono

Laterria Monique

Viaggio di coppia

14 gen 2026

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura

Yes. Absolutely!

Soggiorno di 3 notti a gennaio 2026

10/10 Eccellente

Nitin

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia

13 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

We had great experience

Soggiorno di 5 notti a dicembre 2025

6/10 Soddisfacente

Sean

Viaggio con la famiglia

12 gen 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Positives...The property is beautiful. The staff is very friendly and attentive. Negatives... There is a long beach but very limited chairs and umbrellas. Needing to reserve a chair before 7 am every morning is not luxury. I don't expect a lot of the food at an all-inclusive, but it was sub-par at the restaurants. Buffet was decent.

Soggiorno di 6 notti a dicembre 2025

10/10 Eccellente

Andres

Viaggio di coppia

12 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Staff is very friendly! Service was amazing. Made connections and will definitely come back again

Soggiorno di 5 notti a gennaio 2026

2/10 Terribile

Esha

11 gen 2026

This is a terrible property do not stay here. The pools are overcrowded, the drinks are watered down. All the seats at the pool are taken by guests early in the day with towels. Staff did nothing to help with this. Lastly the front desk and staff are very rude and unhelpful.

Soggiorno di 4 notti a dicembre 2025

8/10 Buono

Franz-Josef

Viaggio con la famiglia

10 gen 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Sehr schönes Frühstück mit Blick auf das Meer. Sehr schöner Eingangsbereich

Soggiorno di 2 notti a dicembre 2025

10/10 Eccellente

Juan

Viaggio di coppia

10 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Increíble experiencia. Realicé un upgrade an Enclave y tuve atención personalizada, mejores amenidades, un check in más cómodo y en general una atención impecable.

Soggiorno di 4 notti a gennaio 2026

8/10 Buono

Olga

9 gen 2026

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura

Soggiorno di 6 notti a dicembre 2025

10/10 Eccellente

Luis

Viaggio di coppia

9 gen 2026

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

I love the hotel. The staff was always friendly. The only thing I didn't was that they close the bar at 12:00am on Saturday in a resort. I have not ever seen that and not having a Disco it makes worst.

Soggiorno di 3 notti a gennaio 2026

4/10 Scarso

Roxanne

Viaggio di coppia

6 gen 2026

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

The food was mediocre, gross with no flavor. The room service was ok, the rooms were clean , at times i had to contact guest services to request my room to be cleaned. The description of this resort is not what it's explained on the website and the lounge chairs were extremely limited. I will not go or recommend this resort

Soggiorno di 7 notti a dicembre 2025

4/10 Scarso

Christina Jasodra

Viaggio con la famiglia

6 gen 2026

Mi è piaciuto: Condizioni e dotazioni della struttura

All the above, we arrived and paid for a connecting room they claimed the rooms were close together and had to wait for them to figure out that. The concierge gave very misleading information regarding dinner reservations and was rude her final answer was well it is high season you can order room service. I understand it’s high season but my stay was at peak season pricing as well. Day two of our stay I left a tip for the rooms to be cleaned not but they only cleaned one of the two. This was the same for the next 4 days. I asked to speak to a mod 2 times and that never happened. In addition they kept leaving only 6 towels when our group was 7. Restaurants that we had reservations at did not honor the reservation times with the Japanese restaurant seating us 1 hour after hour time as well as Mexcal. Both restaurants upon seating rushed us. I went to the lobby to ask what activities they had for New Year’s Eve. They were not sure and went to find out. While waiting a socket in the floor began to smoke and shot up flames the front desk seemed unconcerned. Finally the resort for New Year’s Eve did not have a family friendly event the entire main space was blocked off and used for a tequila tasting. The small areas to the sides had a few other activities but once again the area was very small and crowded due to the dominate space reserved and roped off. Over all the experience was poor at best. Was very disappointing.

Soggiorno di 7 notti a dicembre 2025

10/10 Eccellente

Erick Alexis

Viaggio con famiglia e bambini piccoli

6 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Great place clean rooms, good amenities and friendly staff

Soggiorno di 5 notti a dicembre 2025

4/10 Scarso

Suran

Viaggio con famiglia e bambini piccoli

6 gen 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Non mi è piaciuto: Servizi

The hotel overall is very poorly staffed. There were many times when at the buffet a section (e.g. chilaquiles station) wasn't staffed at all or there was one person staffing the bar for an entire pool. The service also overall was terrible with staff looking overwhelmed. It took over an hour and half to just get chips and guac to our cabana. We went for NYE weekend for 5 nights and we could only get reservations for 2 nights. This was initially understandable as they said the hotel was fully booked but when we got to the restaurants they were maybe at 30% capacity our whole seating?? When asking for anything like still water, we had to ask several times and several times we just gave up and ate our meal without water. Finally, the food was actually terrible. At the Asian restaurant, the tuna tataki was almost neon pink and inedible. At the buffet, there really aren't a lot if any toddler friendly options and it was like pulling teeth getting french fries at the buffet when they were available on the room service, and beach menus. Overall, very disappointing especially for NYE weekend. We will not be back

Soggiorno di 5 notti a dicembre 2025

8/10 Buono

Darren

Viaggio di coppia

5 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

The resort was good the booking agency Expedia was not.

Soggiorno di 11 notti a dicembre 2025

8/10 Buono

Carolyn

Viaggio con la famiglia

5 gen 2026

Hotel is beautiful and view was terrific. Hotel was at capacity for New Years and due to this reservations for dining were nearly impossible and cleanliness and attentive service suffered. That said, when you were able to find help, staff was friendly. Also wish there were more structured activities (game room or poolside fun) for the full family outside of kid/teen club. Location was great - easy drive (cab ride) to many adventure and scenic activities.

Soggiorno di 4 notti a dicembre 2025

6/10 Soddisfacente

Neal L

Viaggio di coppia

5 gen 2026

Mi è piaciuto: Servizi

The cleaning staff did not clean the rooms daily in a reasonable time frame.Would come back to the room at 4-5 pm and room still had not been cleaned.

Soggiorno di 5 notti a dicembre 2025

10/10 Eccellente

Rustee

Viaggio di coppia

5 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Only spent one night, so didn’t get to see everything, and only got to eat at the buffet. Very pleasant experience. Room was extremely comfortable.

Soggiorno di 1 notte a gennaio 2026

6/10 Soddisfacente

Alicia

Viaggio di coppia

5 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

The food was okay but not amazing, I had such difficulty getting a reservation for the nicer restaurants. When we were seating to eat it took over 30 minutes at times to even get an initial drink order. The staff was amazing and kind.

Soggiorno di 3 notti a gennaio 2026

10/10 Eccellente

Maria

Viaggio con la famiglia

4 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

we loved it except for the pool chairs that are never monitored and you have to get up at 0600 just to find a chair.

Soggiorno di 5 notti a dicembre 2025

6/10 Soddisfacente

Roseanne

Viaggio con la famiglia

4 gen 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

So much can be improved- food, service, communication of events.

Soggiorno di 7 notti a dicembre 2025

10/10 Eccellente

Vladimir, San Francisco

Viaggio con la famiglia

4 gen 2026

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

We recently spent 5 wonderful days on a family vacation at this resort, and overall, it was an excellent experience that I would highly recommend to other families. The hotel itself was outstanding – clean, spacious, and well-maintained with beautiful facilities that kept everyone in our group happy, from the kids to the adults. The rooms were comfortable, and the on-site amenities (pool, restaurants, and kids' activities) were perfect for a relaxing yet fun family trip. What really stood out was the staff. They were incredibly nice, friendly, and attentive throughout our stay. From the front desk to the housekeeping and restaurant teams, everyone went out of their way to make us feel welcome and ensure we had everything we needed. Their warm service truly elevated the entire vacation. The only minor issue we encountered was a shortage of beach loungers (couches). On a couple of busier days, it was a bit challenging to find available spots by the beach, which was a small frustration after such a perfect setup otherwise. Despite that one small drawback, our overall experience was excellent. We left feeling refreshed and already talking about returning. Great value for a memorable family holiday!.

Soggiorno di 5 notti a dicembre 2025

2/10 Terribile

Eugenia, Mason

Viaggio con la famiglia

4 gen 2026

Mi è piaciuto: Pulizia

This is very difficult for me because I know ho lucky we are to be in a paradise like Tulum but the Hilton system was very flawed. You cannot make reservations in restaurants ahead of your trip and when we got there there were no reservations available! After much negotiating and calling they gave us one restaurant reservation on our last day at 9 pm! The chair situation in the beach was the typical in resorts, we had to get up at 6 to “reserve” ie put property in a chair in order to be able to sit by the ocean, at this point many hotels have other options, so we end up eating buffets sitting in the towel on the sand, which is not a match for the amount of money you pay. It’s not the workers fault but the Hilton company, just not a good experience as no one can give you answers or options. Workers, especially cleaning personal , were kind and extremely well done in their job.

Soggiorno di 3 notti a dicembre 2025

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