Resort a Tulum

“Very disappointed with our stay. This resort did not meet the expectations of an all-inclusive vacation. The front desk and management were not accommodating and constantly tried to nickel-and-dime guests. Our A/C didn’t work, and we were told we could move rooms only if we paid extra. We requested two queen beds but were only offered two doubles or one king. The room had ants in the bed, the bathroom was extremely small, and there was little to no privacy because the shower/changing area faced...

“Wonderful place...room,service, beach,food...everything was excellent ”

“Attenzione al cliente, servizi davvero buoni, cordialità e bella struttura”

“Struttura immersa in una cornice paradisiaca, di dimensioni umane seppur munita di ogni confort e servizio. Facilities di ottima qualità e pulizia impeccabile. Personale gentile, ottima scelta di ristoranti e cibo di qualità, fantastico il mini-club. Durante il nostro soggiorno non avremmo potuto desiderare di meglio. Consiglio vivamente sotto tutti i punti di vista.”

“.”

“Bellissima struttura immersa nella jungla, ottima posizione, ideale per famiglie. Nel complesso la valutazione è positiva. Personale gentile e disponibile. Colazione al white sand, completa in un ambiente rilassante moderno e pulito. L'unica cosa che non mi è piaciuta è stato il fatto che non hanno tenuto conto delle mie richieste in fase di prenotazione.”

“Las instalaciones del hotel en general muy bien respecto de la comida y bebidas no eran proporcionales en calidad y sabor con su costo, tienen que mejorar mucho. El spa es lo mejor del hotel 100% recomendable.”

“We recently stayed at the Family Selection at Grand Palladium and had a mixed experience. While the property is beautiful, several areas need improvement, especially considering the price. One major disappointment was the beach, where a staff member told us the resort chose not to pay for cleanup, making it unusable during our stay. The resort is just over an hour from Cancun Airport, and round-trip transportation cost us over $200 USD, so plan accordingly. The grounds are lush, well...

“Stanza non degna di un 5 stelle e sporca con pulizie giornaliere scarse, personale gentile e molto disponibile. Un ringraziamento particolare a Italia della reception e Carmen del ristorante Maiko. Servizio piscine e spiaggia eccellente, buffet e ristoranti alla carta molto validi.”

“Staff is very friendly and helpful . What I like about this resort is that whatever room you choose you will have an amazing view of the beach and every room will have a deep tub in the balcony . View is amazing. 24hours room service ! Whether you are hungry and the restaurant is close you can still order room service ! Thank you Unico for giving us the best experience.”

“Fantastic place, great staff and overall a wonderful experience. Will definitely be back.”

“Another great visit to HBR. The staff was once again great. There weren’t as many people in both HBR and the larger neighboring properties, but there still was a nice amount of activities and entertainment, and the people (some usuals, some new folks) were lovely and good fun. The spa staff was once again great on HBR’s Sunday afternoon spa takeover which was fun as usual. The food was good, and the restaurants on the larger property once again offered nice choices. They also had a new wine...