Resort a Tulum

“Las instalaciones del hotel en general muy bien respecto de la comida y bebidas no eran proporcionales en calidad y sabor con su costo, tienen que mejorar mucho. El spa es lo mejor del hotel 100% recomendable.”

“My room air didn’t work.”

“Fantastic place, great staff and overall a wonderful experience. Will definitely be back.”

“We recently stayed at this hotel and had a wonderful experience. It’s truly great for families, with activities available for all ages. There’s always something to do, which made our trip stress-free and enjoyable for everyone. The service was also excellent throughout our stay, especially Fernando, who went above and beyond. The food deserves special mention as well. We particularly enjoyed the Mexican restaurant, where we had delicious meals and great service. Finally, the swim-up rooms are...

“The lobby staff was extremely slow. The wrist door key didn’t work. The El Dorado restaurant waiter was telling us what we should or shouldn’t eat. Brought one piece of cake and ice cream and told us to share. We had to make him bring a second dessert.”

“Wonderful place...room,service, beach,food...everything was excellent ”

“Staff is very friendly and helpful . What I like about this resort is that whatever room you choose you will have an amazing view of the beach and every room will have a deep tub in the balcony . View is amazing. 24hours room service ! Whether you are hungry and the restaurant is close you can still order room service ! Thank you Unico for giving us the best experience.”

“La nostra prima esperienza in un resort di lusso. Tutto è stato spettacolare: dalle camere sempre in ordine e pulite, ai servizi, ai diversi ristoranti, sia il principale a buffet con proposte sempre nuove tutti i giorni sia i ristoranti “a tema” come il sushi piuttosto che il ristorante brasiliano. I dipendenti sono stati sempre gentili ed efficienti aiutandoci con la prenotazione dei ristoranti e con il cambio dei contanti. Non vedo l’ora di tornare tra una decina di anni e vedere quali...

“Another great visit to HBR. The staff was once again great. There weren’t as many people in both HBR and the larger neighboring properties, but there still was a nice amount of activities and entertainment, and the people (some usuals, some new folks) were lovely and good fun. The spa staff was once again great on HBR’s Sunday afternoon spa takeover which was fun as usual. The food was good, and the restaurants on the larger property once again offered nice choices. They also had a new wine...

“We recently stayed at the Family Selection at Grand Palladium and had a mixed experience. While the property is beautiful, several areas need improvement, especially considering the price. One major disappointment was the beach, where a staff member told us the resort chose not to pay for cleanup, making it unusable during our stay. The resort is just over an hour from Cancun Airport, and round-trip transportation cost us over $200 USD, so plan accordingly. The grounds are lush, well...