Hotel di lusso a Covent Garden

“Check in process was very labor intensive (needed passports uploaded plus a different link with our confirmation number). So we arrive not knowing we didn’t get our door code for entry. Irritated but ok. We went next door to have wine and complete our process thinking once we get our entrance code we can drop off bags and meet our friends, only to find out that the place was not cleaned. Dirty towels, bed, toilet, etc. we had to quickly book another place, walk over, and were very late to...