Hotel a Gaines

“Room was clea and staff was accommodating. Enjoyed our stay”

“Basic but clean and polite, no complaints.”

“Very good in helping with my screw up on my reservation. Well run and upkeep is aboveboard. Highly recommend staying here.”

“We moved from the area over 25 years ago. We were coming back for Easter and read some of the reviews and was skeptical of staying. We walked in and were greeted with two very friendly staff. The room was clean and we loved the larger fridge. We did not eat at the breakfast buffet only because we were off to a family members house for breakfast on Easter but my husband got coffee and said it looked good. Checking out we had another two very friendly staff members. I would stay there again...

“Breakfast fresh, clean room, safe parking, excellent pool”

“We loved it!!”

“Room seemed like it hadn’t been cleaned and if it was it wasn’t a thorough cleaning. ”

“There is no breakfast. It says a heated pool, but it was freezing and full of hair. No filter going at all for it! Staff was very short and snippy when we would ask any questions”

“hotel is conveniently located to the Capital Theater, an easy walk. The lobby and room was spacious, clean. and good repair. Our room only had 1 desk chair and it would have nice to have more seating besides the beds. When we booked the room, we didn't realize that the rooftop bar is indoor/outdoor and not open in mid-April. The onsite restaurant was nice but kitchen was closed at 10pm on a Friday when got back from the theater. ”

“It was dirty. Had to wait over 10 minutes for someone to come to open the door! Beds had black spots on them! I would not recommend to anyone !!!”

“Shower don’t drain, loud noises from the pipes all night long, bed was uncomfortable and didn’t have sheets, but had a blanket and a sheet on top ”

“After check in our Tv displayed a message that said “scrambled or weak signal.” Reporting this to the night shift clerk was pointless…. She said “ there is nothing I can do about this. We don’t have a maintenance staff at night,” Not the answer we were looking for!!!! She did not even offer to call someone. Upon checking out the matter was discussed again and was told by staff “ yeah we can’t do anything about tv issues!” Will not stay there again or with this chain. I’m switching back to...

“Pool, AC, parking, breakfast. Rooms have some stains etc but ”

“Parking lot had many potholes and there was not enough parking for the number of guests. We were notified that the elevator was not working on Thursday and that we could cancel our stay. That was not an option considering we were staying in Fenton due to a bowling tournament. ”

“Our stay was excellent the breakfast was good and good parking. Also other food options were close by which is very important.”