Hotel a Gates Mills

“Staff was friendly, I would recommend this hotel.”

“The property and rooms were very clean and the staff was very friendly and helpful. The only “negatives” I have was that is no light over the desk, nor a lamp. I had to work remotely during my stay, so that was a bit of an issue. There was no microwave in the room either, which I am use too. Additionally, there were no “guest” ice machines to be used. Had to go to the front desk to ask for ice, then they went to the kitchen to get it. Other than those inconveniences, everything else was...

“This visit was a little disappointing. There was no soap in the room and the bathtub appeared that it hadn't been cleaned. I was told to park in front of the of the assigned room, but when I arrived there at 7 o'clock there was no space there.”

“Breakfasts were great”

“Updated and clean! Just as nice as a hotel twice its price!”

“Stayed 2 nights on a family trip. The staff were all very friendly, our room was clean. The breakfast was pretty good too! I'd recommend staying here!”

“The lady that checked me in was wonderful and very nice. The door by where I parked never locked and that concerned me, as the property was not secured. Walking through to get to my room with my children was unpleasant as the building reeked of marijuana. I understand it is legal in the state but I was not expecting to encounter it at the hotel. The room was clean and comfortable - so the staff were great!”

“Great bang for the buck. Sai, at the desk was affable efficient and professional”

“N/a”

“A good place to stay when visiting Mentor. The room I stayed in was clean, the bed was comfortable, the bathroom was clean, and amenities like fridge and microwave were there for us. The front desk staff member was friendly and helpful during check-in. There was complimentary continental breakfast included with the stay. ”

“The cleaning lady never cleaned our room the entire 5 days stay. Good thing I bought stuff to clean my own room and my own extra towels. The front desk staff was nice.”

“Kool”

“The sheets were clean and the bed was comfortable. The overall room was basically “you get what you pay for” kind of thing. The bathroom had random wholes in the wall. The shower curtain was dirty and the sink was too. The faucet was leaking as well. All the light switches were filthy so I assume the one in the bathroom had poop on it. I wouldn’t stay again. I suggest traveling with Clorox wipes, Lysol and gloves which is what I always do.”

“All of the staff from the front desk to the housekeepers wete very accommodating to my family. I grew up in the next town o er but have lived out of state for 14.5 years. I have stayed at this property close to 20 times in the last 8 years of me visiting. I have come to know those who work there as well as they have come to know myself and my little family over the years. I will continue to choose this hotel over amd over again.”

“The room was clean well stocked. There was a microwave and fridge for ease of use. Breakfast was good and easy to get to. One small issue would be that the gravy for the biscuits was in a container before the biscuits (sort of out of order). It was good just had to get use to grabbing the biscuits first. Parking was readily available.”

“I will definitely use this hotel again. Really nice place”

“Breakfast was great and staff are friendly.”

“Nice budget friendly hotel in a good location. We were in and out for an overnighter, even left before breakfast, but it suited our needs just fine. We would definitely stay again if the need arises, and would recommend to others as well.”

“The property smelled old and moldy. We left did not stay the night”