Hotel a Gum Spring

“Great staff. Very clean. Breakfast was as good as you are going to find at a chain hotel. Only issue was one of the elevators was broken. Definitely will stay here again.”

“This place is well-maintained for how old it is, and it was fun to stay in such a historic building. Surface cleaning is spotless, but a deeper clean is not really great (e.g., ceiling fans). Our room did not have a TV so we had to watch in the living room. We had to share a bathroom. Kind of frustrating for a room with kids, but it was on the booking. Just didn’t catch it somehow. The pillows could use a regular update. The breakfast was better than a traditional continental breakfast, but not...

“All good”

“The staff was great. The room was clean and the hot tub was awesome.”

“No ice”

“La struttura è ben tenuta ma non bisogna comunque aspettarsi nulla di più di un hotel da sosta di una notte. L'odore di "casa di riposo" che pervade la grande hall parla da sé, il cibo offerto così come le bevande gratuite dell'aperitivo sono appunto offerte e quindi ovviamente non hanno alcun valore. Non siamo stati male ma andare via non è stato un grande rimpianto. ”

“Softer pillows please. Everything else was great.”

“The staff were very welcoming and friendly upon arrival. They assisted with an early check-in and provided information about the many activities and areas to visit. The room was extremely clean and well maintained! The housekeeping staff were very kind and helpful as well! Loved our stay here and will definitely return!”

“Very nice”

“One day they didn't clean room services, the towel are'nt change, terrible!”

“Although I am a fan of Hampton Inns in general, and perhaps I just got unlucky with my room, but the room (on a non-smoking floor) smelled of cigarettes upon entering. Later in the evening, the shower started dripping spontaneously, even after I shut it forcefully off. I tried calling the front desk but nobody answered. Ultimately the issue resolved itself somehow. The hotel is in a nice location and was otherwise fine, but I am not sure I would opt to stay here again—and I remain a fan of...

“Ottimo ”

“Parfait. Déjeuner trop épicé. Sinon c'est parfait”

“Our stay at the Hilton Garden Inn Richmond had some true highlights, starting with a perfect, convenient location that made getting around effortless. The customer service was genuinely warm and attentive, and that made a real difference throughout our visit. That said, the property itself feels a bit older and could use some upkeep. In our room, we experienced a few maintenance issues that affected comfort: the tub would back up during showers, the sink had a noticeable leak, and some basic...

“Good location but mediocre operation. Not a single thing stood out but plenty of unpleasant moments. Check in was unclear and could have been more welcoming. AC unit rattled all night. Stayed for three nights and not once was the room cleaned, sheets cleaned etc. (this was unacceptable for the price we paid), side doors to enter the property were unlocked which was a security hazard, billing was tricky, twice we were given the wrong bill. Not a fan.”

“Everything was OK but the smell of smoke in the room. I'm not a smoker and may be I did a mistake in the reservation, it was too late and I was too tired to ask for a change, but at the end the smell was too strong.”

“We slept great. Large rooms and clean ! Breakfast was good and staff very friendly”

“Location is amazing and the cabin is huge!”

“I do not thing it is right to charge for parking at a hotel that is not in a big city where parking is at a premium. This was a hotel near a mall - and to charge for parking is just wrong.”

“There was a loud exhaust fan in the bathroom that ran 12 hours a day that could not be turned off (it was on a hotel timer). It did not run at night, but from about 6 in the morning until 6 in the evening. Very disturbing. Who would design such a feature? I would never stay in the hotel again since I assume every room has the same feature.”