Chalet a Lungofiume Cincinnati Riverfront

“I was not informed that the rooftop was closed, which was the primary reason my wife and I came there to enjoy the Labor Day weekend. The closure was completely unreasonable, and I am very unhappy about it. It is frustrating that the opening hours for the rooftop are not included in the hotel details, and instead, they are listed on a separate site. I checked the rooftop website to see the drinks and the food, but I still didn't see it or consider looking for it. I am extremely upset by this...

“They canceled my reservation and couldn't be bothered to call to notify me. They would only text, which wasnt an effective form of communication as I was driving from 400 miles away. I had to get another hotel last minute”

“It should be noted this is an apartment complex. There is a front desk but were dismissive when I mentioned the fact my room was not ready. The management company who rents units out for travelers is different from the company who owns and operates the building. When I arrived, the maid had no idea the unit was being rented out that day, so I had to wait 45 minutes beyond the advertised check-in time. As I communicated the issue with the management company via text, I couldn't tell if I was...

“It was a beautiful room and building. Had valet parking so that made it so much easier. I definitely want to stay here again.”

“Great front desk”