Inn a Norte de Columbus

“My only complaint is that they lost my reservation from Expedia. Booked in January, I called to confirm beginning of June and the manager said they were fully booked. Somehow he managed to "find us a room"... Needless heartache because they didn't see the reservation.”

“There was trash daily in hallways, overflowing trash cans everywhere. Liquid and food trash in elevators. The staircase was cleaner than the elevators. My room and the hallway it was off of smelled like mold, carpet in bad shape, obvious water damage, tub didn’t hold water, needed a wrench to turn on shower or any water going to shower, toilet randomly ran water consistently. Cable channels kept going out. Staff never answers phone forcing you to walk allllllll the way to the front desk, mostly...

“The cleanliness was questionable, as I noticed several strands of hair on the bathroom sink and in the bathtub upon arrival. Unfortunately, our air conditioning stopped working on the second night of our stay. We were informed that no other rooms were available and that maintenance was unavailable at the time, leaving us to endure an uncomfortable night until the issue could be addressed the following day. On a positive note, the breakfast was good and one of the better aspects of our stay....

“The pictures are not accurate.”

“This is the second time within three years that I have stayed at the Drury Hotel Polaris. Both times have been such a pleasant surprise. The property and my rooms have been very clean, which is the most important thing for me. The staff has been super friendly and helpful. The breakfasts and dinners have been enjoyable. I highly recommend this hotel to everyone!”

“Very bad service”

“The staff was excellent and very helpful. Parking was good. Bed very comfortable. Breakfast was typical. Pool was good. The room itself was very clean, except for the old carpet. My granddaughter’s feet were got very dirty just running around the room.”

“Great, friendly service!!”