Dear DavidThank you so much for sharing your wonderful experience at Mereva! We're thrilled to hear that your family had a fabulous week-long vacation with us. It's fantastic to know that our staff were super friendly, attentive, and incredibly helpful throughout your stay. We're delighted that you enjoyed the heavenly and generous breakfast offerings, as well as the beautiful, secluded boutique resort experience that we strive to provide.We're also glad to hear that you found the beds comfortable and that you enjoyed the spectacular view from your room. Your recommendation means the world to us, and we're honored to have exceeded your expectations.We're also delighted to hear that you enjoyed dining at our sister property, Alea. It's always wonderful to know that our guests have found a new favorite place to eat in the world!Thank you again for choosing to stay with us, and we can't wait to welcome you and your family back for another memorable stay in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Kind regards.

Dear Megan,Thank you for sharing your wonderful experience at Mereva! We're delighted to hear that your stay exceeded your expectations and that our team could contribute to making your time with us special.It's heartwarming to know that you felt like part of our family, and we appreciate your kind words about our staff's hospitality. We're also thrilled that you enjoyed the ocean view from your room, the cleanliness, and the stocked fridge – it sounds like you made the most of your time exploring both the hotel and the surrounding attractions.We truly value your recommendation, and we look forward to welcoming you back for another fantastic stay whenever your travels bring you to Tulum. If there's anything specific you'd like to share about your favorite moments or areas where we excelled, we'd love to hear more.Safe travels, and we can't wait to host you again at Mereva!Warm regards,

Dear Myles,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed your stay!We hope to see you soon!Kind regards.

Dear Sandra,Thank you so much for sharing your wonderful experience with us in such a beautiful language! We are delighted to hear that you had an excellent stay at our hotel and that everything, from the room to the outdoor areas like the pools, beach, and piers, was perfect.We greatly appreciate your special mention of our warm hospitality and the availability of our staff. It warms our hearts to know that you felt welcomed during your time with us.We look forward to the pleasure of welcoming you back, and if there's anything specific you enjoyed or if you have any recommendations, please do let us know. Your feedback is invaluable.Safe travels, and until we meet again!Warm regards,

Dear Santosh,Thank you for taking the time to share with us your comments.We hope to see you soon!Kind regards.

Dear Gavin,Thank you for taking the time to share your comments with us. We are delight to know youve enjoyed your stay.We hope to see you soon!Kind regards.

Dear Kathryn,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed the kindess of our staff, the food, our amenities, our two sister properties.On the other hand we are sorry for the inconvenience with the AC.We hope to see you soon!Kind regards.

Dear Kristen,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed your stay, specially the service and our location.We hope to see you soon!Regards!

Estimada Juanita,Muchas gracias por tomarse el tiempo de dejarnos sus comentarios.Estamos muy felices de saber que disfrutaron su estancia.Esperamos verlos pronto.Saludos!

Dear Dylan,Thank you for taking the time to share your review with us.We are delight to know youve enjoyed your stay, specially the kindess of our staff and the breakfast included.Thank you for your comments regrading the prices, we will pass them in order to improve. We hope to see you soon!Kind regards.

Dear Esther, Thank you for taking the time to share your comments with us. We are delight to know youve enjoyed your stay. We hope to see you soon again! Kind regards.

Dear ZacharyThank you very much for choosing our beautiful resort for your recent stay in Tulum, and thank you for taking the time to share your experience with us. We are delight to know youve enjoyed your stay, specially the kindess of our staff, the food in our restaurant and our location.On the other hand, we appreciate your feedback regarding the hot water issues, we will solve asap and we are sorry for the inconveniences this may caused. Looking forward to host you again soon.Regards!

Dear Kelly,Thank you for taking the time to share your comments with us.We are delight to know youve enjoyed your stay, specially the kindess of our staff.We hope to see you again soon.Regards!

Estimado Ricardo,Gracias por tomarse el tiempo de dejarnos sus comentarios.Estamos muy contentos de saber que nuestro hotel fué de su agrado. Tomaremos sus comentarios en cuenta para mejorar.Esperamos pronto tenerlo de vuelta.Saludos!

Dear Christine,Thank you for taking the time to share your review with us.We are delight to know youve enjoyed your stay.We hope to see you again soon.Regards!

Dear Ludy,Thank you for taking the time to share your review with us.We are delight to know youve enjoyed your stay.We hope to see you soon!

Estimado Michael,Gracias por tomarte el tiempo de dejarnos tus comentatios.Estamos muy felices de saber que disfrutaste tu estancia.Esperamos verte pronto.Saludos!

Dear Jennifer,Thank you for taking the time to write such a beautiful review.We are delight to know youve enjoyed your stay, specially, the views from your room, the comfortable bed, the amenities in your room and our quiet location.We hope to see you soon!Kind regards

Dear Ida,Thank you for taking the time to share you review with us.We are delight to know youve enjoyed your stay with us, specially the kindess of our staff, our quiet location and the food!We hope to see yoou soon!

Dear Carrie,Thank you for taking the time to write such a beautiful review.We are delight to know youve enjoyed your stay, specially the property, the kindess of our staff, our beach, the swimming pools and our rooms!We hope to see you soon!Best regards!

Dear Pamela, Thank you for taking the time to share such a nice review. We are delight to know youve enjoyed your stay, specially your room, the food, the service and the kindess of our staff. We hope to see you soon.Regards!

Dear Tracy,Thank you for taking the time to share your review with us.Looking forward to host you again soon.Regards!

Dear Janeen,Thank you for taking the time to give your comments.We are delight to know youve enjoyed your stay, specially the kindess of our staff and Dalia, the drinks at the bar, the vibe of our porperty and our peaceful location.Looking forward to host you again soon.Regards!

Dear Lewis,Thank you for taking the tme to share your comments with us. We are delight to know youve enjoyed your stay, specially the comfort of the rooms, the kindess of our staff and our quiet location far from the crowded and noisy Tulum beach. Looking forward to host you again soon.Regards!

Dear WinstonThank you for taking the time to share your review.Looking forward to host you again soon.Regards!

Dear Matthew,Thank you for taking the time to review your stay at Mereva Tulum, your opinion is important to us.We are sorry that you have found our rates not to be according to the infrastructure and service received, however we are not charging for luxury, we are actually 30 to 50% more affordable than similar hotels in Tulum.Please revise the restaurant folio that was handed to you at check out, while the charge for the dinner was applied on the 22nd, the negative charge was applied on the 23rd. The hold left on your credit card was not released on your checkout date and apologies for that, it was released yesterday and you will find there was a second compensation for the same amount.We apologize for the service shortfalls, we understand they need to be improved and sincerely did what we tough was best for your service recovery.Best regards

Dear Louise,Thank you for your review!

Dear Linda,Thank you for taking the time to share your review with us. We are delight to know youve enjoyed your stay.Looking forward to hosto you again.Regards!

Dear Bente,Thank you for takin the time to share your coments with us.Looking forward to host you again soon.Regards!

Dear James,Thank you for taking the time to share your coments with us. We are delight to know youve enjoyed the kindess if our staff, the food un our restaurant and the privacy and quiet of our location.Looking forward to host you again soon.Regards!

Dear Phil,Thank you for taking the time to share your coments with us. We will take note on your coments to improve.We hope you give us a second chance to pamper you at mereva style.Regards!

Dear Esther,Thank you for taking the time to share your coments with us. We are delight to know you enjoyed your time here.Looking forward to host you again soon.

Dear Isil,Thank you for taking the time to review your stay at Mereva Tulum, your opinion matters to us.On your arrival, you were explained that you had booked your room for 2 persons instead of 4, and for such there was a supplement of 40usd tax included per night per extra person. On your last day, you came to the front desk to request for that extra fee to be waived because your friends paid less through a different agency.I explained politely that we could not waive this fee as this is the rate published, indeed your friends by staying one extra night got a special weekly rate and in addition they booked through mobile which gives an extra discount which you did not. Refusing a rebate is not rudeness, but it is a negative answer.There was indeed an accident during the time you were at the hotel when a lady tripped and fell, this was not due to a slippery surface but to a footwear malfunction, this was recognized and the hotel liability was released by the same guest.The pool mentioned shows a clear no diving sign and it is the responsibility of the parents, not the hotel, to have their children respect the warning signs and behave accordingly, as is letting them play with neighbors' dogs on the public beach.We are sorry the service provided did not meet your expectations and we do feel that your comment derives from not getting the discount you were seeking to obtain.Best regards

Dear Wanda,Thank you for staying at Mereva Tulum, we look forward to welcoming you again.Warm regards

Dear Cynthia,Thank you for taking the time to share your coments with us. We are delight youve enjoyed the kindess of our staff and Miguel!Looking forward to host you again soon.Regards!

Dear Yvette,Tahnk you for taking the time to share your comments with us. We are delight to know youve enjoyed the kindess of our staff our facilities, our quiet and private location and the food and drinks.Looking forward to host you again soon.Regards!

Dear Gilianne,Thank you for taking the time to share your experience with us. We are delight to know youve enjoyed your time with us. Looking forward to host you again soonRegards!

Dear Julia,Thank you for your review!

Dear Arnaud,Thank you for taking the time to review your stay at Mereva Tulum, we are delighted to have met your expectations.WE look forward to welcoming you again.

Dear Nora,Thank you for taking the time to share your comnents wiht us. We are delight to know youve enjoyed the tie with us.Looking forward to host you again soonRegards!

Hola Kessalyn. Thank you for taking the time to share your comments with us. We are happy to know that you enjoyed the staff service and facilities. Looking forward to host you again! Regards!

Dear Crystal.Many thanks for taking the time to share your comments about your stay at Mereva Tulum, your opinion is important to us. We are delighted that you enjoyed all facilities and staff service, hope to host you again next time!Kind regardsHotel Mereva Tulúm.

Dear Andrea.Thank you for taking the time to share your comments with us. We are happy to know that you enjoy the staff service and the facilities. We hope to host you again next time!.Kind regards.Hotel Mereva Tulum

Dear MeganWe really appreciate your time to rate and recommend us. great to hear that your staying with us was incredible , hope to have another chance to host you. Best Regards. Mereva Hotel Team.

Hola Sarah! Thank you for taking the time to share your review with us. We are delight to know that you´ve had a good time with us, Looking forward to host you again. Regards!

Hola Michael, Thank you for taking the time to share your comments with us. We will pass your review to our staff. Looking forward to host you again Regards!