Hotel a Westfield Center

“I told the front desk person it was a prepaid reservation but they charged me twice. Then they said they couldn’t credit the amount back because I had to wait till the next morning to discuss it with the volte manager, starting 7am. The next morning same story. The person in charge at the front desk said the Manager was not it that day and I had to give them a call to discuss my claim. Very very upset and disappointed ”

“Clean room. Staff was so pleasant and accommodating. Happy to see this hotel was pet friendly. ”

“We were only there for one night but the staff were friendly and the room was clean. We would definitely stay again.”

“Yes everything was great the staff was very friendly and helpful. Would be great if breakfast lasted till 11 instead of 10. ”

“The first room water on the floor and tub was peeling and smelled like smoke. Moved to the second room, the bedspread had spots on it (she exchanged it). The toilet was running, so I let her know and no one came to fix so listenedto that for 2 days. The tub was peeling”

“Nice stafff but property could use some remodeling.”

“It was plenty good for what you pay. But literally zero breakfast. Good place for a short stay. ”

“Rooms were dirty - first one had a Christmas tree in the corner and glitter on the floor in April; second smelled strongly of weed. Bathtub in third room - where we ultimately slept - had mold around the faucet inset. Breakfasts were awful. Hallway floors were sticky.”

“Elevator was broken. No offer to find us a ground level room. Only working ice machine on 3rd floor. Pool was empty and under repair. Room furniture very old, chipped, scratched etc.. ”

“Staff was good. I didn't get the room I booked and the entire property smelled like marijuana but it was comfortable enough for one night. I'm glad I wasn't staying longer. ”

“Staff was really helpful and efficient! Lobby and elevators were welcoming and appeared clean. Two-star review is for condition of the room. Although the bedsheets were clean, it smelled like stale cigarettes — kept waking up throughout the night because the smell was so nauseating. It felt like that smell was ingrained over years and it was IN everything — the carpet, the upholstery, the curtains — no amount of daily room service would have been able to rid the smell. The room itself was tidy...

“It’s so nice to have somebody who is actually nice to you when you are checking in. Very friendly; that’s honestly that’s hard to find at hotels today. The hotel itself has always been clean and the rooms have always been nice. One of my favorite places to stay.”

“All good ”

“Breakfast was good, beds were comfortable, but very high! Short person alert! I’m 6’3 and loved it but my 5’1 grandmother or kids would have trouble getting in and out of the bed. ”

“Great breakfast menu and welcoming staff”

“Staff was very kind and very helpful!”

“The staff was nice, we had a clean room, and the ac worked perfectly kept the room nice and cold!”