Hotel a Benton Harbor

“The staff was so welcoming. It was nice to be greeted warmly from the desk staff!”

“Just needed a place to stay in the area and landed here. First time at a casino and the staff was so helpful and welcoming! So many restaurants and bars with regular pricing (think 10 dollars for a burger, 6 cheesecake, 8 dollar green tea shots) the room was so nice and spacious. Definitely wish we had spent more time and money. Will be returning!”

“Stayed here before and it was great- this time not so much. I booked a king room and they gave me a queen, wasn’t too bothered since I did book through Expedia, and there was no price difference. However our room was not the cleanest, hair in the shower, floors didn’t appear to be vacuumed, trash pieces on the floor. Overall a decent hotel but just had a not so clean room, ”

“Bed was hard and smelled strongly of bleach. Bring your own blanket and pillow. Breakfast was bad as well. ”

“Breakfast was very good!! I liked 👍👍”

“Breakfast is basic, rooms were not very clean and the pool and hot tub were not working! ”

“The room and breakfast was good overall but we kept having issues with the key card we had to get it rescanned everyday up until it was time to leave ”

“The entire place met our needs fully. The counter staff as well as the one maintaining the rooms were cordial and friendly. One thing of concern is the condition of the ground level Exit door at the south end of the building. Even though the security lock does work, the door doesn't rest quite securely on the frame and with extra force, someone with bad intent may give himself easy access to the buidling.”

“Was clean. Very nice. Comfortable beds. Friendly staff!!!”

“Breakfast was descent clean and quiet rooms”

“Mostly quiet and private. Friendly staff. No dish soap. Bathroom soaps are Dove brand. ”

“Great location, super friendly staff. We will definitely stay here again!”

“Clean room, and clean property overall. Nice pool area.”

“Great stay! We had to quickly switch from a dirty hotel to this one and they immediately had a great room available and ready for our stay. We enjoyed our time here! Breakfast options were nice and the pool was fun.”

“Great Property, but Service Needs a Personal Touch I had mixed feelings about my recent stay. On the positive side, the rooms were spotless and the property itself is in excellent condition. However, the service didn’t quite live up to the surroundings. I believe great hospitality is all about the little things, and a few details were missed during my visit: A Slow Welcome: After a long flight delay, I arrived around 8:00 PM. Unfortunately, the reception desk was empty. I waited about 10 minutes...

“Best stay in South Haven. Comfortable beds, cozy rooms, friendly staff, happy hour where you meet the fellow guests and a delicious breakfast. Todd is a property favorite. We look forward to our next stay at Hotel Nichols. ”

“We had a very comfortable room that was clean and warm. ”

“Room was clean. Check in and check out was easy. ”

“It had a bad smell throughout the whole place ”

“The hotel was clean. Staff was professional and friendly. I loved that the bar and cafe stayed open until 11. ”