I recently stayed at GR Solaris Cancun and had a mixed experience. On the positive side, the Mexican-themed entertainment was a highlight—lively and enjoyable. I also appreciated some of the authentic Mexican food options, which were flavorful and well-prepared. The room was clean and comfortable, and the reception and concierge staff were genuinely helpful and courteous throughout my stay.
However, there were several downsides that impacted my overall experience. The lobby air freshener was way too strong. I attended the so-called “obligation-free” sales breakfast and was quickly overwhelmed by aggressive and persistent sales staff pushing to sign-up for a monthly paid subscription membership, it felt deceptive and unnecessarily high-pressure.
Another major letdown was the beach, which was covered in Seaweed (not the hotels fault of course). I had paid extra for an ocean-view balcony room, but the main sight was a noisy construction site next door, and the loud pool djs and entertainment which really diminished the relaxation factor. There was also not enough shade umbrellas provided by the pool.
Lastly, while the resort is marketed as all-inclusive, the drink selection was quite limited. Drinks also tasted very watered down, which was disappointing.
Overall, the staff and cultural touches were great, but the high-pressure sales tactics, misleading room upgrade, and limited amenities made it unlikely that I would return.
