Vista aerea

Recensioni per Moon Palace Nizuc - All inclusive

4.5 out of 5
Moon Palace Nizuc - All inclusive
Carretera Cancun-Chetumal Km. 36.5 EDF A, Cancun, QROO

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 359 su 605 recensioni" "
Valutazione di 8 - Buono. 121 su 605 recensioni" "
Valutazione di 6 - Soddisfacente. 58 su 605 recensioni" "
Valutazione di 4 - Scarso. 30 su 605 recensioni" "
Valutazione di 2 - Terribile. 37 su 605 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

8,8/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,8/10

EcosostenibilitĂ 

Recensioni

10/10 Eccellente

Jorge

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No me gusto la playa, nunca pudimos meternos a nadar al mar, estĂĄ horrible su zona de playa. AhĂ­ si deja mucho que desear
Soggiorno di 4 notti ad aprile 2024

10/10 Eccellente

Cameron

Viaggio con famiglia e bambini piccoli
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent vacation. Great food, staff and all around experience. We would return!
Soggiorno di 6 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 2 mag 2024
Hello Cameron,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate your 5 stars ratings and your valuable comment on your recent stay. We are happy to hear it was a fulfilling time and that your expectations were met. It was a pleasure hosting your stay and we look forward to welcome you back.Best regards

10/10 Eccellente

Amrita

Viaggio con famiglia e bambini piccoli
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved our visit. We had a large group of 5 families who booked separately but the resort was able to accommodate us getting rooms close by, and helping us with booking reservations to the various restaurants and trying to seat us close together! The staff were incredibly helpful and very attentive. The room service was excellent and very convenient. I would especially recommend this resort for their excellent service.
Soggiorno di 4 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 1 mag 2024
Dear Amrita,Thank you and your group for choosing to vacation here with us at Moon Palace Cancun. We are delighted to receive your review telling us how your special requests were accommodated. We are please that we could have created this fulfilling experience and catered to your request from dining reservations, to seating and room assignment. It was a pleasure having you all here and we hope to welcome you back soon.Sincerely

8/10 Buono

Promiti

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Spent a week with friends and kids. Really family friendly but would be very enjoyable without kids also. We stayed at Nizuc. Beautiful property and just soooo many options for food and drink. The app is also incredibly convenient for things you need and room service. Staff are wonderful. Absolutely no mosquitos or bugs at night, which was amazing!! And very clean! If you’re between Sunrise and Nizuc - Sunrise is slightly better but definitely was busier. The downsides: The beach is pretty disappointing - the sand is white but the water is almost a muddy color. But with pools this fun, it wasn’t as big a deal for us. The only reason I’m giving less than 5 stars is for the constant harassing by salespeople. They are trying to get you to attend the timeshare presentation at every turn and even after checkout, they’re still harassing with offers and such. It completely cheapens the experience.
Soggiorno di 6 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 30 apr 2024
Dear Promiti,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your valuable feedback on your fantastic experience. We are pleased that you have highlighted too areas that we can consider some improvements to enhance our guests experience. We thank you and have shared your review with the relevant department.It was truly our pleasure having you here and we look forward to welcome you back.}Sincerely

8/10 Buono

Katia

Viaggio con famiglia e bambini piccoli
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Its fine
Soggiorno di 2 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 30 apr 2024
Hello Katia,Thank you for sharing your 4/5 ratings.We appreciate your comment telling us about your stay. It was a pleasure having you here with us. We look forward to welcome you back for a more memorable experience.Best Regards

10/10 Eccellente

Brianna

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was beautiful with well trained staff! Made all accommodations simple, including airport transport. Golf course was gorgeous! We had a great time
Soggiorno di 4 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 30 apr 2024
Dear Brianna,Amazing!We appreciate your valuable feedback on your recent stay. We are delighted to hear that we have met your expectations. It was a pleasure hosting your vacation. We cannot wait to welcome you back!Best Regards

8/10 Buono

aya

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia
People there were very friendly and the place were very clean and nice ,but some staff could not understand English .
Soggiorno di 4 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 30 apr 2024
Dear Aya,We would like to thank you for entrusting Moon Palace Cancun to cater to your vacation needs. We appreciate your feedback on your recent stay. We are sorry to hear that you had communication issues with some staff. We are sorry if any inconvenience was caused as a result, but on a positive note more that half our staff speaks English very well.We are glad to hear all else was fantastic and you had a wonderful time. We cant wait to welcome you back.Best Regards

10/10 Eccellente

Amanda

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Only thing I wish they played more variety of music during the day at the pool. Walked by sunrise property and like the music they were playing.
Soggiorno di 3 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 30 apr 2024
Dear Amanda,Thank you for choosing to vacation with us here. We would like to thank you for sharing your valuable feedback on how we can improve our service for our valued guest.We have shared your comment with the respective department for consideration.It was a pleasure hosting your stay, and we look forward to welcome you back.Best Regards

10/10 Eccellente

Jasmine

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is beautiful and everyone is very friendly and helpful. The food is great. I dined at The Grand, Sunrise and Nizuc which all was great. Will definitely visit again.
Soggiorno di 4 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 27 apr 2024
Dear Jasime,We are glad that you choose to vacation here with us at Moon Palace Cancun. We gladly receive your 5 stars rating and your comment on your stay. We are happy to hear your expectations were met, and most importantly , you will come again. We are excited and look forward to welcome you back.Best Regards

10/10 Eccellente

Nikolai

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Moon Palace HotelCancun offers an unforgettable experience for travelers seeking luxury, relaxation, and entertainment. From the moment you step into the grand lobby, you're greeted with warm hospitality and stunning views of the Caribbean Sea. The spacious rooms are elegantly designed with modern amenities and plush furnishings, ensuring a comfortable stay. The resort boasts a plethora of dining options, ranging from international cuisine to traditional Mexican dishes, satisfying every palate. The highlight of the Moon Palace is its expansive pool complex, complete with swim-up bars, water slides, and tranquil oasis areas. Additionally, the resort offers a wide array of activities, including golf, water sports, and nightly entertainment shows. Whether you're seeking a romantic getaway, a family vacation, or a fun-filled escape with friends, the Moon Palace Hotel in Cancun exceeds expectations and leaves guests longing to return.
Soggiorno di 6 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 25 apr 2024
Dear Nikolai,Absolutely amazing!Thank you for vacationing with us here at Moon Palace Cancun. It is a pleasure to receive your wonderful feedback about your stay. We are delighted to hear your expectations were met. We are especially happy that you have shared your recommendation for our lovely resort.It was a pleasure hosting you and we look forward to having you back.Best Regards

2/10 Terribile

Mahmud

Non mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 25 apr 2024
Dear Mahmud,We appreciate you sharing your ratings on your stay. We would like to hear more about your experience. We are asking that you write to us and tell us about your experience. We look forward to hearing from you.Best Regards

10/10 Eccellente

Paola

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is so cleaned, the personal is so educated and respectful, the food is delicious, is a family hotel and my daughter’s enjoyed the amenities, is so big and we never finished walk around the complex
Soggiorno di 7 notti ad aprile 2024
Risposta di Moon Palace Jamaica, il giorno 23 apr 2024
Dear Paola,Thank you for choosing Moon Palace Cancun to cater to your vacation needs. We are please to hear your expectations were met and you had a wonderful stay. It was pleasure having you here and we look forward to welcome you back.Best Regards

10/10 Eccellente

Teresa

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Solo su playa es fea
Soggiorno di 3 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 17 apr 2024
Querida Teresa,Gracias por elegir pasar sus vacaciones con nosotros aquĂ­ en Moon Palace CancĂșn. Nos complace que haya compartido sus comentarios. Lamentamos escuchar que la playa fue su insatisfacciĂłn, pero tenga en cuenta que esto no es culpa nuestra. Sin embargo, mantenemos la limpieza de la zona.Esperamos darle la bienvenida de nuevo.Saludos cordiales

10/10 Eccellente

Albanny

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lo respetuoso y amigable de todo el personal
Soggiorno di 5 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 17 apr 2024
Hola Albanny,Gracias por elegir vacacionar con nosotros aqui en Moon Palace Cancun. Estamos encantados de recibir su opiniĂłn, destacando el maravilloso servicio de nuestro personal profesional. Fue un placer hospedar su estancia y esperamos darle la bienvenida de nuevo.Saludos cordiales

10/10 Eccellente

Michael

Viaggio con famiglia e bambini piccoli
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent stay. Great staff, great food, great property. They try to upsell you in everything every chance they get but other than that it was fantastic.
Soggiorno di 7 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 15 apr 2024
Dear Michael,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your fantastic experience. We are delighted to have been apart of it. It was a pleasure having you here with us, and we look forward to welcome you back.Best Regards

10/10 Eccellente

JATINDER SINGH

Viaggio di coppia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent overall experience
Soggiorno di 5 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 12 apr 2024
Hello JatinderThank you for sharing your 5 stars ratings. We do hope you had a magnificent stay and we look forward to welcome you back.Best Regards

10/10 Eccellente

Bernhard

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Pool area service was very slow.
Soggiorno di 4 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 12 apr 2024
Hello Bernhard,We appreciate you sharing your 5 stars ratings and your feedback. We do apologize for any inconveniences caused. We have shared your review with the respective department. We will work to improve our efficiency and speed in serving you our valued guest. We do hope to welcome you back soon.Best Regards

10/10 Eccellente

John

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great food options!! Tons of activities throughout the day!! Great service!!! Highly recommend!!
Soggiorno di 4 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 12 apr 2024
Hello John,Amazing!We are delighted to receive your recommendation on our resort. We are please to hear you kept entertained throughout your stay, and we cant wait to welcome you back.Best Regards

10/10 Eccellente

Ashley Lynn

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 24 apr 2024
Dear Ashley Lynn,Thank you for sharing your 5 stars ratings. We do hope you had a magnificent experience. We are looking forward to welcome you back.Best Regards

10/10 Eccellente

David

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 10 apr 2024
Hello David,We appreciate you taking the time to share your 5 stars ratings. We do hope you had a magnificent stay and we look forward to having you back.Best Regards

6/10 Soddisfacente

Cathy

Soggiorno di 5 notti ad aprile 2024
Risposta di Moon Palace Cancun, il giorno 30 apr 2024
Hello Cathy,Thank you for taking the time to share your ratings. We would like to hear about your stay, to evaluate and see how we could have improved your experience. We are inviting you to write to us and tell us about your stay. We look forward to hearing form you.Best Regards

6/10 Soddisfacente

Rishi

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place is beautiful. But the food for vegetarian people should improve. Vegetarian people from South Asia do not eat eggs. Interestingly, many tourist of this hotel are from that region. Moreover, vegetarian people will prefer to keep the vegetarian food on a separate place from non-vegetarian food. Also, moon palace should think for people who do not take alcohols. Coconut water, fresh juices, juice medleys should always be available. Coconut water was hard to find in buffet areas. Juices were mostly packaged. If moon palace improves on these suggestions, I believe they will be come more popular.
Soggiorno di 6 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 8 apr 2024
Dear Rishi,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your valuable feedback on your recent stay. Your suggestions and criticism is valuable to us, as we use these reviews as guide in improving our services. We do hope we can welcome you back for a more fulfilling stay.Kindest Regards

10/10 Eccellente

Tyler Lee

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great property I will come back
Soggiorno di 7 notti a marzo 2024
Risposta di Hotel Management , il giorno 5 apr 2024
Dear Mr Tyler Lee.It was a pleasure to welcome you at RESORT NAME and we're very honored to receive your perfect feedback, impression and review rating. We can't wait to have you back! Best Regards!

6/10 Soddisfacente

christina

Viaggio con la famiglia
Mi Ăš piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Overcrowded
Soggiorno di 6 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 8 apr 2024
Dear Christina,Thank you for sharing your feedback . We are sorry to hear that the high occupancy was not to your liking. We do suggest you consider visiting us for a more enjoyable stay , during the low seasons. We look forward to welcome you back.Best Regards

10/10 Eccellente

Kelly

Soggiorno di 6 notti a marzo 2024
Risposta di Moon Palace Jamaica, il giorno 23 apr 2024
Dear Kelly,Thank you for entrusting Moon Palace Cancun to cater to your vacation needs. We are pleased that you have shared your 5/5 ratings. It is a pleasure to have hosted your stay and we look forward to welcome you back soon.Kindest Regards

10/10 Eccellente

Lorena

Viaggio con la famiglia
Mi Ăš piaciuto: Servizi e condizioni e dotazioni della struttura
Es un hotel muy grande y hay que caminar mucho o tomar camioncitos. El hotel por la temporada sĂșper lleno la mayorĂ­a es extranjera Los alimentos y servicio muy buenos.
Soggiorno di 5 notti a marzo 2024
Risposta di Hotel Management , il giorno 3 apr 2024
Buen dĂ­a Srta Lorena.Muchas gracias por tan amables comentarios. Nos encanta leer que su estadĂ­a con nosotros ha sido positiva. Nos alegra que la comida y la calidez de nuestro staff le parecieran tan buenos. Esperamos tenerla pronto de regreso en Moon Palace Nizuc!Saludos cordiales.

10/10 Eccellente

Ellen

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was a great Spring Break trip. Our daughters senior trip, with about 60 of her classmates. Had a great time. Quiet at the rooms and lots for the teens to do. Mexico does not disappoint.
Soggiorno di 6 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 1 apr 2024
Hello Ellen,Great!We are happy that you all choose Moon Palace Cancun, as your destination resort. We are especially happy to hear you the spring breakers had a lovely time and we did not disappoint. It was a pleasure hosting the memorable stay and we look forward to welcoming you back.Best Regards

6/10 Soddisfacente

Suzanne

Viaggio con la famiglia
Pushy to sell you coupons and discounts. Limited dining options. Pools were dirty. Beachfront was boring.
Soggiorno di 5 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 1 apr 2024
Dear Suzanne,We appreciate you choosing to vacation with us here at Moon Palace Cancun. We are sorry to hear your expectations were not met. We aim to provide a fulfilling and memorable stay for all and we are sorry to hear this was not met. We have shared your review with the respective department to inform them of your experience, and improve areas where necessary.We do hope we can welcome you back for a more fulfilling experience.Best Regards

8/10 Buono

Kim Marie, De Pere

Viaggio di gruppo, Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Has a great experience. Lots of good options. Loved the golf carts to get around the property. The staff were attentive and did great!
Soggiorno di 6 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 30 mar 2024
Dear Kim Marie,Thank you for sharing your 4/5 ratings. We are glad to hear we have met your expectations, and it was a great experience. We are happy to have hosted your stay and we look forward to welcome you back.Best Regards

8/10 Buono

Dayman

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 30 mar 2024
Dear Dayman,Thank you for sharing your 4/5 ratings. We are happy to have hosted your stay and we look forward to welcome you back.Best Regards

10/10 Eccellente

Puranprasad

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Exceptional Place for family vacation!
Soggiorno di 4 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 28 mar 2024
Dear Puranprasad,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun. We are delighted you took the time to share your fantastic review to tell us about your stay. We appreciate you sharing your recommendation. It was a pleasure having you and we do hope to welcome you back.Best Regards

10/10 Eccellente

Christina

Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Moon Palace Jamaica, il giorno 17 apr 2024
Dear Christina,We appreciate your 5/5 ratings. We do hope you had a magnificent experience, and we are hoping to welcome you back.Best Regards

4/10 Scarso

Lori, Interlochen

Non mi Ăš piaciuto: Condizioni e dotazioni della struttura
The property is big . It smells. People that work there are not all friendly . Not enough food options . Weird rules with food. I felt like some of it was a scam honestly
Soggiorno di 7 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 27 mar 2024
Dear Lori,We would like to thank you for choosing to vacation with us here at Moon Palace Cancun. We are sorry to hear your expectations were not met. We are uncertain of the food rules you make reference to. Please write to us to tell us mo9re about your experience. We look forward to hear from you.Kindest Regards

8/10 Buono

JUAN

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 27 mar 2024
Dear Juan,Thank you for sharing your your 4/5 ratings.It was our pleasure having you here and we look forward to having you back.Best Regards

10/10 Eccellente

Andrew

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a fabulous vacation at Moon Palace. Amazing value
Soggiorno di 6 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 26 mar 2024
Hello Andrew,Thank you for vacationing with us. We are delighted to hear about your fulfilling stay. We are glad to have shared in this experience and we look forward to having you back.Kindest Regards

10/10 Eccellente

Nahomi

Soggiorno di 6 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 15 apr 2024
Dear Nahomi,Thank you for sharing your 5 stars ratings. We do hope you had a fabulous experience.Best Regards

10/10 Eccellente

Tiffany

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was friendly and many different things to do.
Soggiorno di 4 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 25 mar 2024
Hello Tiffany,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are happy to hear it was a fantastic stay, as the warm and friendly with many things to do at the resort. It was a pleasure having you vacation with us, and we look forward to seeing you again.Kindest Regards

10/10 Eccellente

Tahmira

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything
Soggiorno di 3 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 23 mar 2024
Hello Tahmira,Excellent!We are glad to hear about you great stay, and everything was fantastic. It was a pleasure having you vacation with us and we look forward to having you back.Best Regards

10/10 Eccellente

Jonathan

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very Beautiful property with great food. I didn’t like that you couldn’t get reservations at any restaurants
Soggiorno di 5 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 22 mar 2024
Hello Jonathan,Thank you for sharing your 5 stars rating and your feedback on your stay. We are happy to hear you enjoyed the delicious food and the beautiful resort. We do recommend to our valuable guest to download the free Moon Palace App in order to help with your dinner reservations along with other features offered.

10/10 Eccellente

Snezana

Viaggio con famiglia e bambini piccoli
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the kids team by the pool & playroom at Sunrise - where we spent most of our time. The coffee shop was easier to order with at Sunrise without having to use room numbers and wait
Soggiorno di 7 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 20 mar 2024
Dear Snezana,We would like to thank you for choosing Moon Palace Cancun as your resort destination. We appreciate you taking the time to share with us your experience. We are glad to hear it was a fulfilling stay with the contribution of the wonderful staff at the playroom. We will certainly be commending the for their outstanding work.It was a pleasure having you and we do hope to welcome you back.Best Regards

10/10 Eccellente

Bryan

Mi Ăš piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 21 mar 2024
Dear Bryan,Thank you for sharing your 5 stars ratings. We do hope you had and enjoyable stay. We hope to welcome you back soon.Kindest Regards

8/10 Buono

Anna

Viaggio di gruppo
Mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
There were a broad variety of restaurants but all mostly felt the same. Wait times for restaurants were extremely long. Shuttle bus came around every 15 minutes- sometimes a golf cart driver would be willing to take you but it seems that when you ask workers pretty much anything- they are extremely rude. (so, just avoid high traveling times) But otherwise the pools were beautiful and very well maintained. The property overall stayed very clean at all times! Plenty of options for pools and bars. Nizuc was much more family friendly than Sunrise and would definitely come again!
Soggiorno di 3 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 19 mar 2024
Dear Anna,Thank you for choosing to vacation here with us. We glad to hear that you will be back, based on the family friendly atmosphere at Moon Palace Nizuc. It was a pleasure having you here and we look forward to having you back.Best Regards

10/10 Eccellente

ernest

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing resort
Soggiorno di 4 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 18 mar 2024
Dear Ernest,We appreciate you valuable feedback. We are glad to hear you had a fulfilling stay. It was our pleasure having you and we hope to welcome you back for another amazing time.Sincerely

10/10 Eccellente

Peter, Toronto

Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our family enjoyed the experience.
Soggiorno di 7 notti a dicembre 2023
Risposta di Moon Palace Cancun, il giorno 15 mar 2024
Dear Peter,Thank you for choosing to vacation with us. We are delighted to hear about your fulfilling experience. It was a pleasure having you and we look forward to welcome you back.Best Regards

10/10 Eccellente

ernest

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi Ăš piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Amazing property
Soggiorno di 1 notte a marzo 2024
Risposta di Moon Palace Cancun, il giorno 14 mar 2024
Hello Ernest,Awesome!Thank you for sharing your valuable feedback. It was a pleasure hosting your stay and we look forward to welcome you back soon.Best Regards

2/10 Terribile

Randy

Mi Ăš piaciuto: Personale e servizio
To many people to crowded
Soggiorno di 3 notti a gennaio 2024
Risposta di Moon Palace Cancun, il giorno 11 mar 2024
Dear Randy,Thank you for choosing to vacation with us here Moon Palace Cancun. We appreciate you sharing your feedback on your recent stay. We are sorry to hear the the occupancy was not to your suiting. We do hope we can welcome in a lower season to have a more fulfilling stay.Kindest Regards

10/10 Eccellente

rajiv, Concord

Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 28 mar 2024
Hello Rajiv,Thank you for taking the time to share your 5 stars ratings.It was a pleasure having you and we look forward to having you back.Kindest Regards

10/10 Eccellente

Keshar

Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Moon Palace Cancun, il giorno 27 mar 2024
Dear Juan,Thank you for sharing your your 55 ratings.It was our pleasure having you here and we look forward to having you back.Best Regards

10/10 Eccellente

Erikc Dallas

Soggiorno di 3 notti a febbraio 2024
Risposta di Moon Palace Cancun, il giorno 26 mar 2024
Hello Erick,Thank you for vacationing with us. We appreciate you sharing your 5/5 ratings. We are glad to have shared in this experience and we look forward to having you back.Kindest Regards

10/10 Eccellente

Kayla

Viaggio con famiglia e bambini piccoli
Mi Ăš piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The food was great. My kids had so much fun.
Soggiorno di 6 notti a febbraio 2024
Risposta di Moon Palace Cancun, il giorno 5 mar 2024
Dear Kayla,Thank you for choosing Moon Palace Cancun as your destination resort. We are happy to hear the food was delicious and the kids especially had fun. It was great having you here and we look forward to having you back.Best Regards