8/10 Buono
Neil
Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
4 ott 2025
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our stay was three weeks in an ocean front swim out room and in the indego preferred zone.
Overall, the experience was excellent. The food has improved significantly vs our last stay in 2024.
Most staff were amazing and went out of their way to assist us with our 18 month child.
Our biggest gripe is the number of little avoidable errors. Mini bar filled with wrong product every day and with an 18 month off we certainly did not need the extra beers. No matter how many times we asked we continued to get the wrong items.
The indigo zone is beautiful but is adult only so we were unable to use many of the facilities.
The beach was cleaned by the end of our three weeks but was full of seaweed everyday and the sulfur in the air damaged almost all silver jewelry. Which will lead to a costly polish on our return home.
We were charged for spa services that another room had used but was unable to leave the hotel without paying for them.
It’s hard to really criticize the staff as they work very hard and are always delightful to deal with.
Many restaurants closed without notice leading to long delays for a table if you happened to pick the wrong time. Typically 30-60min which with a baby is not always an easy thing to manage so we ended up using room service a few nights, which was on point and easy to arrange.
This was our wedding and there was a long list of mistakes. Costly mistakes. We had hoped to book for our anniversary but now look elsewhere.
Neil
Soggiorno di 3 notti a settembre 2025