Sensira Resort & Spa Riviera Maya – All Inclusive ha una piscina?

Sì, la struttura dispone di 4 piscine all'aperto e una piscina per bambini.

Gli animali sono accettati presso Sensira Resort & Spa Riviera Maya – All Inclusive?

No, questa struttura non accetta animali domestici.

Quanto costa il parcheggio presso Sensira Resort & Spa Riviera Maya – All Inclusive?

Il servizio di parcheggio non assistito è gratuito.

A che ora si deve eseguire il check-in presso Sensira Resort & Spa Riviera Maya – All Inclusive?

Orario del check-in: 15:00-a qualsiasi ora.

Sensira Resort & Spa Riviera Maya – All Inclusive offre opzioni all inclusive?

Sì, la struttura offre un piano tariffario all inclusive.

Dove si trova Sensira Resort & Spa Riviera Maya – All Inclusive?

Questo hotel frontemare a Puerto Morelos si trova a pochi passi da Baia di Petempich e Parco Nazionale Arrecife de Puerto Morelos. Spiaggia di Puerto Morelos si trova a 2,9 km di distanza.

Sensira Resort & Spa Riviera Maya – All Inclusive - Nuove Recensioni, Prezzi e Offerte per il 2026

Informazioni sulla zona

Sensira Resort & Spa Riviera Maya – All Inclusive si trova a Puerto Morelos e vanta una posizione strategica su una spiaggia privata. Golf Club Moon Palace e Riviera Cancun Golf Resort sono due tappe fondamentali per chi ama le attività. Altre due tappe assolutamente da non perdere sono El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc e Parco Divertimenti a Tema Xoximilco. Viaggi con dei bambini? Che ne dici di fare tappa a Parco Nazionale Arrecife de Puerto Morelos, o di prendere dei biglietti per El Rey Polo Country Club e andare a vedere un evento sportivo o uno spettacolo.

Vai alla guida turistica di Puerto Morelos

10/10 Eccellente

Claudio

30 giu 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

TOP!!

Soggiorno di 7 notti a giugno 2025

6/10 Soddisfacente

Andrew

Viaggio con la famiglia

13 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

The room was nice, but small and lacked opportunity for privacy of traveling with a family. Views are great from all rooms. Staff was friendly and helpful but they lacked numbers. More staff needed in general. Amenities were good. Mini putt & kids club was great. Swim up bar was closed all week which was a downer. The beach is muddy and not really swimmable. Sad for the kids. There were a few misses, and you had to go through the manager of the concierge if you needed something done.

Soggiorno di 5 notti a dicembre 2025

10/10 Eccellente

Boris Montana

Viaggio con la famiglia

13 gen 2026

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Great service.

Soggiorno di 7 notti a novembre 2025

10/10 Eccellente

blake

Viaggio con famiglia e bambini piccoli

13 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

All around great resort for adults and children!

Soggiorno di 7 notti a gennaio 2026

10/10 Eccellente

Christy Lynn

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli

9 gen 2026

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Everything was beautiful, clean, maintained. The food was delicious. The activities for the kids were amazing. The only downside is it is not close to anything. Highly recommend if looking for a very relaxing safe vacation

Soggiorno di 5 notti a gennaio 2026

6/10 Soddisfacente

Karie Ka yee

Viaggio con famiglia e bambini piccoli

9 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

The resort is more of a hotel vibe than an actual resort. It’s quite small and the hotel grounds and rooms itself were well maintained and clean. The staff were great but what made the experience mediocre was the service experience. There seems to be a line for everything at the hotel. A small line up for things is to be expected but this was beyond that, for example, to get food at the beachside grill took on average 40 mins. They made the mains all made to order vs having some of the food out like buffet style. To even get basic things such as fries and burgers took 40 mins. They kept guacamole beyond the counter, so while the chips were out, you had to wait to get the guacamole. Same applied to the buffet, there’s a line for everything because they had 1 person cooking and this poor staff is working as fast as they can, but it’s impossible to keep up with the demand. Something also strange is that there’s never any bacon out in the buffet, you had to lineup at the omelette station to ask for it. Same goes for the bar, it’s understaffed Also, there’s constant lack of beach towels, they would run out of towels mid day at the towel shack and you would have to wait an hr or more for a change of towel. For some reason when you place towels in the floor in your room for switching, they do not replace it with clean towels. It’s like there’s a scarcity in towels, we had to call multiple times because we did not have bath towels. And it would require several calls

Soggiorno di 5 notti a dicembre 2025

8/10 Buono

GUOLIANG

Viaggio con famiglia e bambini piccoli

8 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

I think overall this is.a great hotel for a relaxed vacation, especially in the winter months. It is located on a private beach, with a lot of good amenities. We enjoyed the pools, water slides, tennis court, and mini-golf, We really liked the food and drinks of all the restaurants. I think the servers in the restaurants, at various amenities, and for cleaning the rooms are all very nice and hard working. I appreciated their service and friendliness.

Soggiorno di 7 notti a dicembre 2025

4/10 Scarso

Jinli

Viaggio con la famiglia

8 gen 2026

Mi è piaciuto: Servizi

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Cons Buffet was closed one night which is unbelievable. Place was dirty and under stuffed. Long wait for snack bar. Shower room was not sealed well and it kept flooding 30%of our room. I talked to two other family and they complained the same problem which means this could be happening to a lot of rooms. Ocean is brown with seaweeds The road to hotel is extremely bumpy 12pm they were out of beach towels and wait for two hours Service is not excellent some stuffs are not friendly They have no avocados and berries which was disappointing

Soggiorno di 5 notti a gennaio 2026

10/10 Eccellente

Elena

Viaggio con famiglia e bambini piccoli

7 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

It was a very nice for family Vaca

Soggiorno di 4 notti a dicembre 2025

10/10 Eccellente

Ben

7 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Sandy was especially helpful with regards to a room key.

Soggiorno di 4 notti a dicembre 2025

4/10 Scarso

Alonso Madero

Viaggio con la famiglia

7 gen 2026

Mi è piaciuto: Personale e servizio

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Por mismo precio, muchas mejores opciones en Riviera maya y Cancún. Hotel “chafa” que da mal alcohol y mala comida para incrementar sus márgenes

Soggiorno di 5 notti a gennaio 2026

4/10 Scarso

Kristeen

Viaggio con la famiglia

7 gen 2026

Non mi è piaciuto: Personale e servizio e servizi

The food was not quality. The Mexican Restaurant was absolutely horrible quality., the hostess was rude. The room.i booked was not available, however, they did not notify me. Instead i realized it once i checked into the room. Low staff made wait times extremely long.

Soggiorno di 3 notti a gennaio 2026

6/10 Soddisfacente

Brittany

7 gen 2026

Non mi è piaciuto: Pulizia

The entrance is stunning, the lobby and view from the lobby are absolutely beautiful. Christmas eve was fantastic, the food at the steak house was incredible, the buffet was good though lacking the variety most expect to see at an all inclusive. It felt like it was all down hill from that point forward. The beach was absolutely disgusting from our first day to the day before we left it wasn't taken care of AT ALL. No clean up of seaweed, sludge, logs or trash and the result was a beach area we found unusable and a stench that was not only overwhelming at the beach but permeates up into the kids club area and was mildly nauseating. Despite the smell, which I could barely handle, my son absolutely loved the kids club and the wonderful ladies there, they were truly a highlight of the resort. From Christmas forward the food at the buffet got progressively worse, with everything being either lukewarm, cold or in a few instances completely under cooked, to the point where I got a half frozen scallop right off the grill and had to ask them to please continue cooking it. When I asked the gentleman to do so he seemed rather irritated at the request. The snack bar food was all cold unless you got to it the moment it was put out but the made t

Soggiorno di 7 notti a dicembre 2025

8/10 Buono

Bhupinder

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli

6 gen 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Room was nice, a la carte was good. Buffet options could be better. Include more gluten free options and consider dietary restrictions for guests staying at the resort.

Soggiorno di 5 notti a dicembre 2025

6/10 Soddisfacente

CHRISTINE M

6 gen 2026

Lost some personal brand clothing and some crocs. Discovered the loss

Soggiorno di 9 notti a dicembre 2025

6/10 Soddisfacente

Dong Min

Viaggio con la famiglia

5 gen 2026

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura

We stayed at Sensira Resort & Spa Riviera Maya for 7 nights / 8 days with our family during the Christmas season. The price was around USD $1,500 per person, which felt reasonable for the time of year. Overall, the resort offers decent value for the price. The food quality was acceptable—nothing exceptional, but generally fine for an all-inclusive resort. Most staff members were friendly and did their best, and service in general was not bad. One recurring inconvenience was at the pool area, where towels were often unavailable. On multiple occasions, we had to wait 30 minutes to an hour just to get pool towels, which was frustrating, especially with children. The main disappointment, however, was how a hygiene issue was handled. We encountered a large cockroach-like insect (about 4 cm) in an indoor hallway. When reported, it was simply swept away and we were told not to worry. No immediate sanitation or pest control action was taken, and follow-up communication from the resort felt very minimal. We understand this is a tropical destination, but for a family-oriented resort, we expected clearer procedures and better guest reassurance when such issues are reported. In summary, Sensira is not a bad resort overall, and it may suit travelers who are not very sensitive to operational issues. However, improvements are needed in overall food quality, pool towel management and, more importantly, in how hygiene-related incidents are handled and communicated to guests.

Soggiorno di 7 notti a dicembre 2025

6/10 Soddisfacente

jeffrey william, Orlando

Viaggio con famiglia e bambini piccoli

5 gen 2026

Mi è piaciuto: Servizi

Non mi è piaciuto: Personale e servizio

I have stayed a number of resorts in the Riviera Maya area, this resort was definitely lacking on customer service compared to every single other one I have been to. The staff at the front desk and the dining areas are just not very friendly or helpful. For example, when we checked in, the guy who checked us in literally did not tell us a single piece of information about the hotel...dinning information, where to find things, etc. Not a big deal, but definitely strange. There are 3 al a cart restaurants and the buffet, the buffet could definitely use some improvements for dinner, and getting a seat at the 3 other restaurants can quite difficult/impossible. Most of the waiters we had during our stay were not very friendly, and would not really come around much at all, until after you were done, and then they would wait around for a tip. The most frustrating part of our stay here was the pool situation, every single lounger or chair was taken with people's towels by 7am every single morning. The hotel did nothing about people doing this, so people would just leave their things at the chairs all day long and there would never be anywhere to sit by the pool. The beach would usually have seating available, but the beach here is not swimmable, since the water was completely brown and full of debris...and according the the people who worked here, this is more common than not for their location, which is unfortunate.

Soggiorno di 5 notti a dicembre 2025

4/10 Scarso

Louise

4 gen 2026

Non mi è piaciuto: Pulizia e personale e servizio

We would never stay at this hotel again. Check-in took forever, lots of waiting, and relatively unfriendly staff. Food: mediocre at best and in order to get any food you had to wait in line 30 minutes to an hour and even when it was your turn there was a high chance that they were out of what you wanted to order. Their system for dining was terrible. There is a cafeteria style restaurant that had the same thing every day and most of the food had been sitting there forever and was flavorless and boring. The other dining options were a Mexican restaurant, Italian res

Soggiorno di 7 notti a dicembre 2025

10/10 Eccellente

Gerardo

Viaggio con famiglia e bambini piccoli

4 gen 2026

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Me gustó la alberca sólo q un poco fría, la comida estaba rica pero pueden variar un poco más.

Soggiorno di 5 notti a dicembre 2025

6/10 Soddisfacente

Jessica, Greenville

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia

4 gen 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Non mi è piaciuto: Servizi

need more restaurants options and more activities as week as pool chairs and towels .

Soggiorno di 5 notti a dicembre 2025

6/10 Soddisfacente

Sherma

4 gen 2026

Non mi è piaciuto: Servizi

It is very much for kids and families. The food wasn’t great and the beach is terrible water is brown and not a good view

Soggiorno di 3 notti a dicembre 2025

6/10 Soddisfacente

Rohin Krishnan

Viaggio con famiglia e bambini piccoli

4 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

The overall experience at Sensira was quite positive. The food was delicious, housekeeping was excellent, and there were plenty of kid friendly.activities in the kids clubs and water park to partake in. However there were a few deficiencies for us as a family of vegetarians with small children to note as well. 0) Checkin: Was marred by the lack of a crib which was confirmed multiple times pver chat with the Sensira staff prior to arrival. As we arrived late, we asked for room service to bring some fruit and yogurt to our room. For this, we were charged $10 per visit - very odd for an all incisive to be charging for things they could easily bake into their room rate. 1) Food: Vegetarian food at rhe buffet was minimal and there was cross contamination when.preparing eggs, or any fried items. There was inconsistent usage of signage which made it hard to tell if the items were prepared in chicken stock or had seafood ingredients, or were truly vegetarian. The restaurants all had vegetarian menus, which compensated for this slightly, but getting a reservation at those restaurants was not an option, as we were told to stand in line to get a table, sometimes for an hour. The buffet also frequently had lineups. 2) Pool: was fridgid to the point of being almost unswimmable. I'm not sure why they wont just heat it. To be fair the kids pool was shallower and warmer, but still freezing. Their waterpark was great for our 5 and 2 year old, but simply too cold to enjoy.

Soggiorno di 6 notti a dicembre 2025

2/10 Terribile

Mehdi Rakan

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia

4 gen 2026

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

The staff is rude.. you need to call room service over 10 times for someone to answer. The buffet is a long line because staff is short and never clean tables. They don't keep the resort clean. Never have towels always short. Need to wake up around 6am to find a lounge chair next to the pool. Wouldn't go there again

Soggiorno di 5 notti a dicembre 2025

6/10 Soddisfacente

Adrialys, Doral

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia

4 gen 2026

Mi è piaciuto: Pulizia e personale e servizio

This was our first time in this resort and this part of town. As you drive into the road that leads to the hotel the road was in poor shape. Horrible shape, so much so that in one of our tours the road pavement was so damaged, that my head touxh the celing of the van. As we got to the hotel, the check in experience wasnt the best and our little nightmare began. I want to point out and make it clear, the staff was amazing, specially isabel the lifeguard, she made our stay so nice, everyone in the pergolas reataurant, and our housekeeping staff. However, there are only three restaurants available, you can only make reservations for one of them. We had to wake up at 8 , to get reservationa for the steak restaurant, but if your reservation was foe 8, youll get in almost at 8:45. The other restaurants is as you come, so youll be makimg the line for a long time specially in high season. The pool area, we tried waking up early to get a spot and we were never able to find a bed. There was only one hot tub in the adults only zone, and if youre in the adult zone kids will still go by. The pools are not heated and this time of year given the position of the pools and the wind. It was hard to enjoy a pool day. The staff is great, but also exploided by the hotel. Given the amount of guest vs the amoint of employee, everything was overwhelming, my youngest had a blast but my oldest found it hard to find something fun to do. There is no turned down service.

Soggiorno di 7 notti a dicembre 2025

4/10 Scarso

Anne Marie

Viaggio con famiglia e bambini piccoli

4 gen 2026

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

This was probably one of the worst experiences I’ve had at a resort. The swim up bar never opened, never enough chairs, hours to get into any restaurant when there were multiple open tables -they were just so understaffed that it made it impossible to serve the amount of people at the resort. The one night they did make up for our issues by giving us a nice dinner and our server Alex by the pool was fantastic. The kids did enjoy themselves as well. The state of the resort had mold all over and dirty floors in our friend’s room. It’s a shame because the resort has great potential but whoever is running it dropped the ball. I wouldn’t recommend until they are staffed properly and clean up the resort.

Soggiorno di 5 notti a dicembre 2025

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Sensira Resort & Spa Riviera Maya – All Inclusive

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