Sensira Resort & Spa Riviera Maya – All Inclusive ha una piscina?

Sì, la struttura dispone di 4 piscine all'aperto e una piscina per bambini.

Gli animali sono accettati presso Sensira Resort & Spa Riviera Maya – All Inclusive?

No, questa struttura non accetta animali domestici.

Quanto costa il parcheggio presso Sensira Resort & Spa Riviera Maya – All Inclusive?

Il servizio di parcheggio non assistito è gratuito.

A che ora si deve eseguire il check-in presso Sensira Resort & Spa Riviera Maya – All Inclusive?

Orario del check-in: 15:00-a qualsiasi ora.

Sensira Resort & Spa Riviera Maya – All Inclusive offre opzioni all inclusive?

Sì, la struttura offre un piano tariffario all inclusive.

Dove si trova Sensira Resort & Spa Riviera Maya – All Inclusive?

Questo hotel frontemare a Puerto Morelos si trova a pochi passi da Baia di Petempich e Parco Nazionale Arrecife de Puerto Morelos. Spiaggia di Puerto Morelos si trova a 2,9 km di distanza.

Sensira Resort & Spa Riviera Maya – All Inclusive - Nuove Recensioni, Prezzi e Offerte per il 2026

Informazioni sulla zona

Sensira Resort & Spa Riviera Maya – All Inclusive si trova a Puerto Morelos e vanta una posizione strategica su una spiaggia privata. Golf Club Moon Palace e Riviera Cancun Golf Resort sono due tappe fondamentali per chi ama le attività. Altre due tappe assolutamente da non perdere sono El Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc e Parco Divertimenti a Tema Xoximilco. Viaggi con dei bambini? Che ne dici di fare tappa a Parco Nazionale Arrecife de Puerto Morelos, o di prendere dei biglietti per El Rey Polo Country Club e andare a vedere un evento sportivo o uno spettacolo. Vai alla guida turistica di Puerto Morelos

10/10 Eccellente

Claudio

30 giu 2025

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

TOP!!

Soggiorno di 7 notti a giugno 2025

4/10 Scarso

zahra

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli

2 mar 2026

Non mi è piaciuto: Personale e servizio

Check-in was very frustrating and took hours. There was no proper organization, and no one showed us the way to our room. After such a long wait, we were simply handed the keys without guidance — it felt chaotic and poorly managed. The buffet situation was also unacceptable. There was only one buffet open, so we had to wait in long lines just to get in. In addition, we constantly had to wait in line at the bars just to get drinks. It was clear that there was not enough staff to handle the number of guests. Service was very slow throughout the resort. To make matters worse, two of our friends got food poisoning during our stay, which was very concerning and completely ruined their vacation. Overall, this was a very disappointing experience, and unfortunately, I would not recommend staying at this hotel at all.

Soggiorno di 6 notti a febbraio 2026

8/10 Buono

Charlene

Viaggio con famiglia e bambini piccoli

2 mar 2026

Mi è piaciuto: Pulizia e servizi

We received great service and food

Soggiorno di 4 notti a ottobre 2024

2/10 Terribile

Jamie Lee

Viaggio di gruppo

1 mar 2026

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

All of it. Your hotel is not very accommodating to people with special requirements to survive like sensitivities to specific things like foods and scented toilet paper. You have unscented in public restrooms, but refused to help me out and as a courtesy gives me the unscented one hardly understood English when asking what someone’s allergic to brought me raw food multiple times that was unable to eat. Dessert was lacking, major sweetness it was very bland fruit and vegetables were almost un edible for me because they were either not cooked correctly or soaked in oil or fried. I was not told upon arrival not to use the sink water to brush my teeth very poor water pressure the incapability of leaving room service in the room when someone is not answering the door is ridiculous. The beach was covered in litter, which I found to be extremely disgusting so much plastic and very harmful for animals. I saw your staff begging people to give up their towels at the pool one of your staff made me buy something that was 10 bucks because it fell on the floor and broke, even though I was already purchasing the same item. I’ve never had someone do that to me. I just didn’t find your resort to be very helpful in any manner when trying to accommodate one of your guests I felt very uncomfortable my entire trip and then I come home to ending up having dysentery because of the water in your hotel because you did not inform us it was unsafe so overall, I did not enjoy my vacation at all.

Soggiorno di 4 notti a febbraio 2026

8/10 Buono

Alexandre

Viaggio con famiglia e bambini piccoli

1 mar 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Clean rooms. Perfect resort for families and kids

Soggiorno di 7 notti a febbraio 2026

4/10 Scarso

Michel

Viaggio di coppia

28 feb 2026

Mi è piaciuto: Pulizia

L'emplacement et la chambre ainsi que le service à la chambre étaient très satisfaisant. Malheureusement, il manque de "staff" au buffet et au bar à la piscine. Au buffet, les pauvres employés courts pour nous servir. On sent grandement leurs stress qui est créé de la part de leur gérant. Francisco et Eva leurs services étaient super. La bouffe au buffet laisse à désirer. Les déjeuners étaient ok mais les diners et les soupers sont très décevants. Il manque de goût, de variétés et de il semble très difficile de garder les aliments chauds. Et l"attente en ligne au buffet et au bar c'est horrible. Au snack bar les frites et la guacamole sont servis en très petites quantités et pas accessible à la clientèle. Pour ce qui est de la plage, il y a un endroit réserver pour "Adult only" qui n'est aucunement respecté. Des familles viennent s'installer dans cette section, ce qui fait que d'entendre crier les enfants et que les parents les laisse faire c'est complètement désagréable et irrespectueux. Il faudrait un employé près de la pancarte "adult only" qui dirige les familles dans leur section qui est en passant amplement grande pour acceuillir les familles. Les restaurants Mexicains et Italiens, encore des lignes d'attentte. Ceci est due au fait qu'il manque grandement de staff. Les soirées il serait agréable d'avoir un band pour la musique comme ont voit dans plusieurs resorts. C'était ennuyeux. Toutefois, tous le personnel de l'hotel sont très gentil et courtois.

Soggiorno di 10 notti a febbraio 2026

10/10 Eccellente

Stephen

28 feb 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

I guess this might sound too good to be true, but my family and I had a wonderful time. We wouldn’t change a thing. My eight year old grandson said he would like the gift shop to be in the all inclusive! Ha ha. Other than that, he also would make no changes! Keep up the good work! 🙏☮️😎

Soggiorno di 5 notti a febbraio 2026

10/10 Eccellente

Nidia Esmeralda

Viaggio con famiglia e bambini piccoli

28 feb 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Todo, sobre todo el ambiente familiar y las instalaciones para los niños

Soggiorno di 4 notti a febbraio 2026

6/10 Soddisfacente

Norman Sydney

Viaggio con famiglia e bambini piccoli

27 feb 2026

This is definitely a family resort. Would not recommend for people wanting a quiet relaxing getaway. Food was very inconsistent. Breakfast 8/10, lunch 7/10 dinner 5/10. Ala carte restaurants were a pain to get into. Italian was good but very inconsistent food quality. Steak house was good but really hard to get a reservation. Mexican restaurant was not good at all. They seemed understaffed everywhere and not prepared with people or food at anytime. Bar service was frustrating. Always major line ups. Once again not staffed. Swim up bar was never open. Rooms were fine but inconsistent cleaning. Mini bar was only stocked 2 times in the seven days. Always had to go to the desk for water. Would not be on our list to go back.

Soggiorno di 7 notti a febbraio 2026

4/10 Scarso

Gunnar Wenzel

27 feb 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

The property itself is truly five stars, but unfortunately some services fell short. The overall structure is very good, the location is nice, the space is beautiful, the rooms are well maintained, and suite housekeeping service was good. However, regarding the overall services at the resort, we found the food options to be limited, especially at the main buffet, which is the only option for breakfast and lunch. There were few choices, and the food was consistently cold. By far the biggest issue during our stay was the waiting times. We had to line up for almost everything at the resort. There were 40 minutes waiting time for both check in and check out, lines every day for breakfast, lunch, and dinner throughout the entire week, and if you went to get beach towels after 9 am you had to wait 30 to 40 minutes as well. We constantly felt stressed instead of relaxed. In addition to the long waits, we often saw several tables available, but cleaning service was slow because the same staff responsible for cleaning tables were also serving guests, which created confusion and delays. On multiple occasions, we also witnessed staff being rude to guests. It was clear that everyone was stressed due to the overall disorganization and long waits, but instead of improving the situation, it often made the experience even more frustrating.

Soggiorno di 6 notti a febbraio 2026

2/10 Terribile

Mark

Viaggio con famiglia e bambini piccoli

26 feb 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Non mi è piaciuto: Servizi

I rarely write reviews, but this stay left me feeling completely disappointed. The hotel itself is beautiful — the property is well-designed, clean, and has all the potential to offer a great experience. Unfortunately, the management completely undermines what could have been a wonderful stay. From the moment we arrived, it felt like the hotel was constantly running out of basic essentials. Towels? Frequently unavailable. Coffee? Often empty. The better food options at the buffet? Gone early and never replenished. Even simple things like coffee cup lids were consistently missing. For a hotel of this caliber, this is unacceptable. The pool situation was equally frustrating. If you didn’t wake up early and claim a chair by placing a towel on it before breakfast, there was absolutely nowhere to sit. It created unnecessary stress and competition among guests instead of a relaxing atmosphere. The food was another major letdown. While there appeared to be variety, most of it was bland and uninspired. Again, this feels like a management issue — cutting corners in ways that are very noticeable to guests. I do want to acknowledge the staff. Every employee we interacted with was kind, polite, and doing their best. However, they are clearly overworked and stretched too thin. The problem is not the frontline staff — it’s the management and overall organization. It’s incredibly frustrating because this hotel could be amazing. The facilities are there. The staff care. But poor management,

Soggiorno di 5 notti a febbraio 2026

8/10 Buono

Camelia

Viaggio con famiglia e bambini piccoli

26 feb 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Amenities

Soggiorno di 5 notti a febbraio 2026

4/10 Scarso

Elizabeth

Viaggio con famiglia e bambini piccoli

26 feb 2026

Mi è piaciuto: Servizi

Non mi è piaciuto: Condizioni e dotazioni della struttura

staff was wonderful but entire resort was understaffed. 3 year old son suffered serious injury in trampoline park and no additional padding was ever added. resort medic was not trained. sheets, duvet covers and face cloths were not provided.

Soggiorno di 7 notti a febbraio 2026

2/10 Terribile

Mary

Viaggio con famiglia e bambini piccoli

26 feb 2026

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Our stay was very disappointing. The check-in process was slow and frustrating, and we were not guided to our room upon arrival. Throughout the stay, we faced consistently long lines for food, drinks, and basic services, which significantly reduced the quality of our experience. During our time at the hotel, both my spouse and I became ill and did not feel adequately supported by the staff. This further impacted our ability to enjoy the trip. Overall, the service and experience were well below our expectations Sincerely, Maryam Rajab Bolukat

Soggiorno di 6 notti a febbraio 2026

2/10 Terribile

JULIANA

Viaggio con la famiglia

26 feb 2026

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura

Bad service, terrible food, poor management

Soggiorno di 4 notti a febbraio 2026

4/10 Scarso

Justin

25 feb 2026

Soggiorno di 7 notti a febbraio 2026

6/10 Soddisfacente

Jerome

Viaggio di coppia

25 feb 2026

The rooms needed some maintenance, but were nice. Location was understaffed, but Alex the butler for the Amber room went above and beyond to compensate my wife and I. I was not a fan of the reserved seating for dinner was a hit or miss.

Soggiorno di 5 notti a febbraio 2026

4/10 Scarso

Mallory

Viaggio di gruppo

24 feb 2026

It’s a beautiful resort aesthetically. Beautiful beach. Staff friendly.. but it is strongly lacking in areas in which I wouldn’t have booked here had I known previous to going. A) there is little to no entertainment for adults. There’s no pool games (even though they advertised daily that there would be).. wed show up to pool Zumba class to find out there wasn’t any. No rentals like paddle boarding, and to get a tennis racket to play tennis I had to chase someone down only to find out that there was no one to help me. B) No drinks available until 10am, and beach bar closes at like 5-6 pm daily. So you have to go all the way into the lobby if you decide to have a few more cocktails after 6pm C) not enough cabanas/not strict on people waking up at 4am and reserving them for the entire day to show up at noon.. D) there is NO SWIM UP BAR. Even though it shows pictures of one.. it is not functioning and hasn’t functioned in months/possibly years according to a staff member there. There is 1 beach bar for all 4 pools. E) the “adults only” doesn’t even have their own bar, and doesn’t have any music so it’s very mundane and boring. All in all. If you have kids, sure this could be a good resort. Lots of kid amenities. But I wouldn’t recommend this place to anyone other than a family.

Soggiorno di 7 notti a febbraio 2026

4/10 Scarso

michael

Viaggio di coppia

24 feb 2026

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

The resort was dirty - our room on arrival was dirty - still had items from the previous guest. We had to ask daily for something - to have our room cleaned, our mini bar filled, water in the room, towels in the room, robes and slippers etc. The food was ok - except for the Italian restaurant and steak restaurant. The beach is amazing. If you like to stand in lines for everything then this is the resort for you - we spent at least 20-25% of our time in lines - mostly to get food. Oh and having to get up at 430am just to reserve your beach chair or they are all hone. This resort has potential to be amazing but far from it currently. We goto the area every year and we will never go back to this resort.

Soggiorno di 9 notti a febbraio 2026

2/10 Terribile

Rut Blazquez

Viaggio con famiglia e bambini piccoli

24 feb 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Non mi è piaciuto: Servizi

My recent stay at this hotel in Cancun was very disappointing overall. The only positive aspect of the experience was that most of the employees were polite and friendly. Unfortunately, the food situation was extremely poor. The buffet grill mainly offered only chicken and tilapia, and the rest of the food was often cold. Many serving trays and plates were usually empty and not refilled. During lunch, I was never able to get fries for my toddlers because they were always gone, and in the mornings there was no yogurt available. The same issue applied to the juices — once they ran out, they were simply not replenished. The snack bar and drink service were also very frustrating. There are separate lines for snacks and drinks, both understaffed, and you can easily spend around 20 minutes waiting in each line. On top of that, there is a limit of three drinks per person. This makes no sense for families traveling with children — if you want drinks for everyone, another adult has to stand in line as well. The daycare service was unreliable. I tried to drop off my daughter and was told they would open at 1 PM that day, even though the posted schedule says 11 AM. When I asked about the discrepancy, I was told the hours “depend on the hotel.” This makes it impossible to plan activities like a massage, since childcare may or may not be available. Additionally, one of the caregivers, Mari, spent most of her time on her phone and did not appear engaged with the children.

Soggiorno di 5 notti a febbraio 2026

2/10 Terribile

Deziah

23 feb 2026

They downgraded my room without letting me know I had to tell them it wasn’t my room for them to tell me they had an occupancy issue and would move me to my correct room the next day and only offered hotel credit mind you I paid for all inclusive Amber room with a private hot tub they put me in an Agatha room the door would not shut and the sheets and comforters were very wet on the bed I tried to call for the front desk, operator, room service and housekeeping none of them answered at all and the tv in my room did not work the door is basically there for nothing because I can hear everything in the hallway even the wind blowing it’s ridiculous and the AC is practically broken it sounds terrible and the sheets at this hotel just feel damp in the bed like I hate it and wont ever in my life stay here again at night the power just completely cut off and it’s off and on continuously the tacos at the beach bar are soggy and nasty and the fries are salty as hell the food options are very little and the guy cooking had no gloves or anything so unsanitary they only seem to have pork beef and fish for lunch I wouldn’t book this hotel if you want a good all inclusive experience I called housekeeping for towels and I received nothing at all and breakfast wasn’t bad they had better options but I started feeling sick and lightheaded afterwards I asked for housekeeping for my laundry at the front desk and they told me to go to my room and they would get to me they never did

Soggiorno di 3 notti a febbraio 2026

4/10 Scarso

Victor Maya

Viaggio con la famiglia

23 feb 2026

El personal dio mucho que desear, para nada fue la estancia que teníamos en mente.

Soggiorno di 3 notti a febbraio 2026

6/10 Soddisfacente

Arnaud Michel Louis

Viaggio con famiglia e bambini piccoli

22 feb 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Very nice hotel and nice room. The pools and beach are great! Food was however very disappointing, the staff was friendly but always very busy and it felt like they were under a lot of time pressure... Two very irritating things: you had to wake up at 6am to secure a long chair at the pool or the beach, and the best restaurant included in the package was always overbooked so we could not even try although we were there for 4 days... One positive point: bars are very quick to serve you.

Soggiorno di 4 notti a febbraio 2026

4/10 Scarso

Linsey

Viaggio con famiglia e bambini piccoli

22 feb 2026

Mi è piaciuto: Pulizia

Ran out of food and drinks, wait in line for everything, rules that dont allow the kids to do the things advertised

Soggiorno di 7 notti a febbraio 2026

2/10 Terribile

Corinne

Viaggio con la famiglia

21 feb 2026

Non mi è piaciuto: Pulizia e servizi

The food and drink service everywhere was terrible. Not enough staff for amount of people. Line ups at every restaurant and bar. There was never a bartender at the swim up bar and long lines for pool bar and pool snack bar. Unless you go down to get a cabana by 5am you will never get one and not enough lounge chairs for amount of people at the hotel. Only 1 restaurant takes reservations and there is a line starting at 8am to make the reservation. Staff were not friendly and were annoyed if you asked for anything at all. We stayed in the Amber room which was beautiful. Overall the whole experience was such a disappointment. I would never stay here again

Soggiorno di 6 notti a febbraio 2026

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