Hotel a Flatrock

“Love everything about staying at Leaside - especially the breakfast!”

“bad service”

“We ended up in a different room on the second night, because of a heater issue. It was a just a bit loud. We didn’t complain and would have stayed there both nights. Staff called us and offered a different, bigger room, so we took it. Both rooms were perfect. Clean, updated. Parking was great, and the staff were amazing. ”

“Although it was stated there was a restaurant downstairs, there was no mention of the noise, the constant door slamming, the other hotel patrons that were excessively drunk and running around the hotel. Also had pieces of the ceiling plaster falling into the bathroom and zero response from staff when notified about it.”

“It's a convenient location , comfortable bed, pleasant staff , nice renovation from years past . Parking 10 ft from exterior room door was super convenient. ”

“Food was excellent and staff are top notch. Management needs to ensure their is an adequate number of staff working in the Bistro in order to accommodate customers. ”

“Parking was on street, and a parking permit was provided. The house was spotless, and absolutely stuffed with antiques and memorabilia! I could have spent all day marveling at the decor ”

“While the hotel is lovely and decorated modern my, their staffs ability to fill requests seem limited. I requested a specific room in the old building on the corner on top floor and requested if that was not available a room anywhere in the new building would be my second choice. Spoke to the hotel the day before arrival. Rep on the phone advised that rooms would be assigned 9am the morning of arrival. When we arrived I found that we were assigned the room next to my requested room as it was...

“Did not have breakfast. Parking was great”

“No comment. ”

“Really enjoyed this property. Room was clean and parking was easy. Staff friendly. Central to everything. Would definitely stay here again.”

“We thoroughly enjoyed our stay! The character in the home and rooms are stunning! I would recommend staying here. Breakfast was delicious and staff made us feel at home! ”

“Cachet unique”

“Friendly staff. Stayed on my Birthday and they gave me a little gift, thought that was very nice. Wish the meal voucher did include drinks though.”

“On checkout the staff member refused to give me, or even show me, the account for the restaurant/bar items that I had charged to my room, simply informing me that there were 5 items and that as I had booked my room through Expedia the account and receipt would come from them. I am a long time, fairly frequent, independent, traveller and have never, ever, been refused an account on checking out of a hotel. I still have no idea what items I have been billed for, or the total cost. I only...

“Yes ”

“Very friendly. Nice stay”