Grand Palladium Kantenah Resort & Spa All Inclusive

Sistemazione con 5 piscine all'aperto, ideale per una vacanza in spiaggia con tutta la famiglia

Scegli le date per vedere i prezzi

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Date

luglio 2025

agosto 2025

Panoramica
Camere
Posizione
Regolamenti

Ottimo

Servizi più richiesti

Piscina
All inclusive
Su una spiaggia privata
Bar
Servizio in camera
Colazione inclusa

tasse e oneri inclusi

17 lug - 18 lug

Opzioni della camera

Tutte le camere

1 letto

2 letti

3+ letti

Stai visualizzando 35 su 35 camere

1 camera, minibar, una cassaforte in camera, una scrivania

Deluxe Garden View

Ottimo

In evidenza

Balcone arredato

Aria condizionata

Culle/lettini per bambini

TV a schermo piatto

Anno della ristrutturazione: 2023

Tende/tendaggi oscuranti

Camera separata

Combinazione doccia/vasca

36.9 m²
3 posti letto
1 letto king o 2 letti matrimoniali

Deluxe Triple Garden View

In evidenza

Balcone arredato

Aria condizionata

Culle/lettini per bambini

TV a schermo piatto

Anno della ristrutturazione: 2023

Tende/tendaggi oscuranti

Camera separata

Divano letto - matrimoniale

36.9 m²
3 posti letto
1 letto king o 2 letti matrimoniali

Family Selection Junior Suite Rooftop with Private Pool

Meraviglioso

In evidenza

Balcone arredato

Piscina privata

Vasca idromassaggio privata interna

Aria condizionata

Culle/lettini per bambini

TV a schermo piatto

Anno della ristrutturazione: 2023

Camera separata

51 m²
4 posti letto
2 letti matrimoniali e 1 divano letto (matrimoniale)

Deluxe Sigle use Garden View

In evidenza

Balcone arredato

Aria condizionata

Culle/lettini per bambini

TV a schermo piatto

Anno della ristrutturazione: 2023

Tende/tendaggi oscuranti

Camera separata

Divano letto - matrimoniale

36.9 m²
Per 1 persona
2 letti matrimoniali o 1 letto king

Junior Suite Garden View

Eccezionale

In evidenza

Balcone arredato

Vasca idromassaggio privata

Aria condizionata

Culle/lettini per bambini

TV a schermo piatto

Anno della ristrutturazione: 2023

Camera separata

Divano letto

103 m²
4 posti letto
1 letto king e 1 divano letto (matrimoniale)

Junior Suite Garden View

Eccezionale

In evidenza

Balcone arredato

Piscina privata

Vasca idromassaggio privata interna

Aria condizionata

Culle/lettini per bambini

TV a schermo piatto

Anno della ristrutturazione: 2023

Camera separata

37 m²
4 posti letto
2 letti matrimoniali e 1 divano letto (matrimoniale)

Junior Suite Garden View

Eccezionale

In evidenza

Balcone arredato

Vasca idromassaggio privata interna

Aria condizionata

Culle/lettini per bambini

TV a schermo piatto

Anno della ristrutturazione: 2023

Camera separata

Divano letto

37 m²
4 posti letto
1 letto king e 1 divano letto (matrimoniale)

Room Deluxe with View

3 posti letto
1 letto matrimoniale e 1 letto singolo

Room Deluxe with View

Per 1 persona
1 letto singolo

Room Deluxe with View

2 posti letto
1 letto matrimoniale

Room Deluxe With View

4 posti letto
2 letti matrimoniali

Room Deluxe with View

3 posti letto
1 letto singolo e 1 letto matrimoniale

Area soggiorno | TV a schermo piatto 32 pollici con canali via cavo, TV

Suite Master with Garden View

2 posti letto
2 letti matrimoniali o 1 letto king

Suite Junior with Garden View

3 posti letto
2 letti matrimoniali

Suite Luxury with Pool View

3 posti letto
2 letti matrimoniali

Suite Premium with Pool View

2 posti letto
2 letti matrimoniali o 1 letto king

Suite Master with Garden View

3 posti letto
2 letti matrimoniali

Suite Premium with Pool View

3 posti letto
2 letti matrimoniali

Suite Junior with Garden View

2 posti letto
2 letti matrimoniali o 1 letto king

Suite Junior with Garden View

4 posti letto
2 letti matrimoniali

Suite Luxury with Pool View

2 posti letto
2 letti matrimoniali o 1 letto king

Suite Luxury with Pool View

4 posti letto
2 letti matrimoniali

Suite Master with Garden View

4 posti letto
2 letti matrimoniali

Suite Master with Garden View

Per 1 persona
2 letti matrimoniali o 1 letto king

Suite Junior with Garden View

Per 1 persona
2 letti matrimoniali o 1 letto king

Suite Master with Garden View

3 posti letto
2 letti matrimoniali

Suite Master with Garden View

4 posti letto
2 letti matrimoniali

Suite Luxury with Pool View

Per 1 persona
2 letti matrimoniali o 1 letto king

Suite Junior with Garden View

4 posti letto
2 letti matrimoniali

Suite Luxury with Pool View

4 posti letto
2 letti matrimoniali

Suite Junior with Garden View

3 posti letto
2 letti matrimoniali

Suite Premium with Pool View

Per 1 persona
2 letti matrimoniali o 1 letto king

Suite Premium with Pool View

3 posti letto
2 letti matrimoniali

Suite Premium with Pool View

4 posti letto
2 letti matrimoniali

Suite Luxury with Pool View

3 posti letto
2 letti matrimoniali

Accedi per visualizzare gli extra e gli sconti idonei. Prenotare conviene!

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Informazioni sulla zona

Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710

Cosa c’è nei dintorni?

Cenote Azul - 6 min in auto - 7.5 km
Spiaggia di Akumal - 6 min in auto - 7.5 km
Laguna di Yal-ku - 9 min in auto - 5.7 km
Half Moon Bay - 9 min in auto - 9.2 km
Parque Xel-Há - 16 min in auto - 19.8 km

Come spostarsi

Aeroporto Internazionale di Cancún (CUN) - 67 min. in auto

Ristoranti

‪Xtra Time Sports Bar - ‬1 min a piedi
‪Guacamayas Bar - ‬5 min in auto
‪Mezcal Lobby Bar - ‬8 min in auto
‪Beach Bbq - ‬5 min in auto
‪Lobby Bar White Sand - ‬6 min a piedi

Informazioni su questa struttura

Grand Palladium Kantenah Resort & Spa All Inclusive

Un resort elegante, all inclusive, con ristrutturazione recente (nel 2023) e nei pressi di Porto di Puerto Aventuras

Grand Palladium Kantenah Resort & Spa All Inclusive si trova non lontano da Spiaggia di Akumal e offre servizi come la colazione a buffet gratuita, una sala da bowling e 2 bar sull'acqua. Un resort, che offre una spiaggia privata, un bar sulla spiaggia e massaggi sulla spiaggia, è la sistemazione ideale per una vacanza al mare. Zentropia, la spa della struttura, offre servizi come massaggi sportivi, body wrap e trattamenti per il viso. Concediti una vacanza rigenerante! Approfitta dei 3 ristoranti in loco. La palestra offre corsi di pilates e corsi di aerobica; le altre attività disponibili sono basket, pallavolo e windsurf. Con un bar a bordo piscina, una terrazza e il Wi-Fi gratuito in camera, avrai tutto ciò che ti serve per un soggiorno piacevole.

Gli altri servizi includono:

5 piscine all'aperto e una piscina per bambini, con uno scivolo acquatico, 2 bar sull'acqua e lettini
Un parcheggio non assistito gratuito
Campi da tennis, check-in veloce e servizio babysitter (a pagamento)
Animazione serale, servizi per matrimoni e supporto per la prenotazione di escursioni e biglietti
Le recensioni degli ospiti menzionano con entusiasmo il personale gentile della struttura.

Caratteristiche della camera

Tutte le 252 camere dispongono di dotazioni come il servizio in camera 24 ore su 24 e balconi arredati, insieme a utili extra come l'aria condizionata e accappatoi.

Altri servizi disponibili in tutte le camere includono:

Bagni con vasche idromassaggio e docce con soffione a pioggia
TV a schermo piatto da 32 pollici con canali TV premium
Guardaroba o armadi, culle/letti per bambini (gratis) e accessori per la preparazione di caffè/tè

Dettagli per l’all inclusive

Un resort è all inclusive, ovvero cibo e bevande serviti in loco sono compresi nel prezzo della camera (salvo eventuali limitazioni).

Mance e tasse

Le mance sono comprese, ma si accettano mance aggiuntive a discrezione degli ospiti.

Cibi e bevande

Sono compresi tutti i pasti, a buffet e à la carte, gli snack e le bevande

Minibar in camera (con incluse bevande di ogni tipo)

In uno o più ristoranti la disponibilità dei pasti è limitata

Attività e impianti/attrezzatura

Sono compresi tutti gli sport acquatici non motorizzati e quelli di terra, nonché l'accesso agli impianti ricreativi e l'uso dell'attrezzatura.

Attività in acqua

Kayak

Snorkeling

Windsurf

Attività di terra

Sale fitness

Minigolf

Calcio

Tennis

Pallavolo

Corsi/lezioni/giochi

Aerobica

Corsi di lingua

Acquagym

Intrattenimento

Attività ed intrattenimento in loco

Feste a tema

Lingue

Inglese, spagnolo

Strutture simili

5 piscine all'aperto, ombrelloni da piscina, lettini

Su una spiaggia privata
Piscina
Vasca idromassaggio
Colazione inclusa

tasse e oneri inclusi

15 lug - 16 lug

6 piscine all'aperto, ombrelloni da piscina

Su una spiaggia privata
Piscina
Colazione inclusa
All inclusive

tasse e oneri inclusi

13 ago - 14 ago

Su una spiaggia privata
Piscina
All inclusive
Spa

tasse e oneri inclusi

25 lug - 26 lug

Servizi della struttura

Connessione Internet

Disponibile in tutte le camere: Wi-Fi gratis
Disponibile in alcune aree condivise: Wi-Fi gratis

Parcheggio e trasferimenti

Parcheggio gratuito in loco

Pasti e bevande

La colazione a buffet gratuita è disponibile tutti i giorni dalle 07:00 alle 11:00
2 bar sull'acqua
2 bar/lounge
3 ristoranti
Servizio di ristorazione privato/per coppie
Un bar a bordo piscina
Un bar o una caffetteria
Un bar sulla spiaggia

Cose da fare

5 piscine all'aperto
Animazione serale
Bagno turco
Beach volley
Corsi di yoga
Escursioni in monopattino elettrico a noleggio
Giochi
Gite in kayak
Immersioni
Lezioni di fitness
Lezioni di pilates
Mini club
Minigolf
Palestra
Pallacanestro
Parco giochi
Piscina per bambini
Pista da bowling
Sala giochi
Sauna
Scivolo acquatico
Shopping
Spa con servizi completi
Squash/racquetball
Tavolo da biliardo
Tennis
Tiro con l'arco
Tour in barca
Windsurf

Per famiglie

5 piscine all'aperto
Bagnini in loco
Culla gratuita
Giochi per bambini
Lavanderia self-service
Mini club
Minigolf
Parco giochi
Piscina per bambini
Pista da bowling
Sala giochi
Scivolo acquatico
Servizio babysitter (con supplemento)

Servizi di base

Bancomat
Cassaforte disponibile alla reception
Deposito bagagli
Lavanderia self-service
Negozio di articoli da regalo/edicola
Parrucchiere
Reception aperta 24 ore su 24

Servizi agli ospiti

Assistenza per tour e biglietti
Facchino
Personale poliglotta
Pulizie (tutti i giorni)
Servizi concierge
Servizi per matrimoni
Servizio di couverture
Servizio di lavanderia/lavaggio a secco

Servizi business

Business center
Centro congressi
Sale per riunioni

All'esterno

Asciugamani da spiaggia
Giardino
Lettini
Lettini per la piscina
Ombrelloni
Ombrelloni per la spiaggia
Su una spiaggia privata
Terrazza

Spa con servizi completi

16 sale trattamenti
Aromaterapia
Bagno turco
Bagno turco
Bendaggi corpo
Idroterapia
Manicure/pedicure
Massaggi con le pietre calde
Massaggi deep tissue
Massaggi per sportivi
Massaggi thailandesi
Sale per trattamenti all'esterno
Sale per trattamenti in coppia
Sauna
Scrub corpo
Spa aperta tutti i giorni
Trattamenti per il viso
Vasca idromassaggio

Accessibilità

Per specificare eventuali esigenze in termini di accessibilità, contatta la struttura tramite le informazioni riportate sulla conferma della prenotazione.
Accessibile in sedia a rotelle (possibilità di limitazioni)
Area accoglienza accessibile in sedia a rotelle
Corrimani lungo le scale
Nessun ascensore
Piscina accessibile in sedia a rotelle
Ristorante accessibile in sedia a rotelle

Altri servizi/dotazioni

11 edifici
2 piani
Anno di costruzione: 2002
Aree designate per i fumatori
Bagnino
Ristrutturazione dell'intera struttura: dicembre 2023
Sala ricevimenti

Servizi della camera

Camera da letto

Culla gratuita
Lenzuola fornite dalla struttura
Tende oscuranti

Bagno

Accappatoi
Articoli da bagno gratuiti
Asciugacapelli
Asciugamani forniti in loco
Bagno privato
Carta igienica
Combinazione doccia/vasca
Sapone
Shampoo
Soffione a pioggia
Vasca idromassaggio

Intrattenimento

Docking station per iPod
Film pay-per-view
TV a schermo piatto da 32 pollici con canali premium via cavo

Pasti e bevande

Bottiglia di acqua gratuita
Macchina per caffè/tè
Minibar
Servizio in camera disponibile 24 ore su 24

Altri servizi/dotazioni

Aria condizionata
Cassaforte
Ferro/Asse da stiro
Scrivania
Telefono

Regolamenti

Check-in

Orario del check-in: 15:00 - 24:00

Check-in veloce

Età minima per il check-in: 18

Check-out

Check-out entro le 12:00

Istruzioni speciali per il check-in

Il personale alla reception si occupa di accogliere gli ospiti all'arrivo.

Modalità di accesso

Reception con personale

Animali domestici

Animali domestici non ammessi (gli animali di servizio sono i benvenuti e sono esenti da supplementi)

Bambini e letti aggiuntivi

Si accettano prenotazioni che includono bambini.

Offerta per i più piccoli! Se utilizza i letti presenti, un bambino fino a 2 anni soggiorna gratis.

Non sono disponibili letti aggiuntivi.

Le culle sono disponibili gratuitamente presso la struttura.

Metodi di pagamento

Informazioni importanti

Oneri

La struttura ti addebiterà i seguenti costi. I supplementi potrebbero includere le tasse applicabili:

Servizi di igienizzazione: 2 USD a notte.

Abbiamo incluso tutti i costi che ci ha comunicato la struttura.

Da ricordare

Questa struttura è gestita da un host professionista, che la affitta in ambito commerciale, imprenditoriale o professionale.

Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.

All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.

Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.

Questa struttura accetta pagamenti con carte di credito e i contanti

La struttura è dotata di un rilevatore di fumo e un sistema di sicurezza

Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.

Se cancelli la tua prenotazione, si applicheranno le condizioni di cancellazione dell’host. In base alla normativa dell’UE sui diritti dei consumatori, i servizi di prenotazione di alloggi non sono soggetti al diritto di recesso.

Dettagli aggiuntivi

Questa struttura non ha l'ascensore.

È necessario prenotare i massaggi e i trattamenti spa. Per effettuare la prenotazione, contattare la struttura prima dell'arrivo, utilizzando i recapiti riportati nella conferma della prenotazione.

Nelle camere della struttura sono ammessi solo gli ospiti registrati.

I minori di 18 anni non possono accedere alla spa.

La struttura è conosciuta anche come

Grand Palladium Kantenah Solidaridad

Grand Palladium Kantenah Resort All Inclusive

Kantenah Grand Palladium

Grand Palladium Kantenah

Grand Palladium Kantenah All Inclusive

Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Domande frequenti

Grand Palladium Kantenah Resort & Spa All Inclusive ha una piscina?

Sì, la struttura dispone di 5 piscine all'aperto e una piscina per bambini.

Gli animali sono accettati presso Grand Palladium Kantenah Resort & Spa All Inclusive?

No, nella struttura sono ammessi solamente animali di servizio.

Quanto costa il parcheggio presso Grand Palladium Kantenah Resort & Spa All Inclusive?

Il servizio di parcheggio non assistito è gratuito.

A che ora si deve eseguire il check-in presso Grand Palladium Kantenah Resort & Spa All Inclusive?

Orario del check-in: 15:00-24:00.

A che ora si deve eseguire il check-out presso Grand Palladium Kantenah Resort & Spa All Inclusive?

Orario del check-out: 12:00.

Grand Palladium Kantenah Resort & Spa All Inclusive offre opzioni all inclusive?

Sì, la struttura offre un piano tariffario all inclusive. Cibo e bevande sono inclusi, inoltre potrai praticare attività come windsurf, snorkeling, kayak e altro ancora.

Dove si trova Grand Palladium Kantenah Resort & Spa All Inclusive?

Con una buona posizione a Kantenah, questo resort sulla spiaggia si trova a 10,6 km da Porto di Puerto Aventuras e a 25 km da Spiaggia di Akumal e Parque Xel-Há.

Recensioni su Grand Palladium Kantenah Resort & Spa All Inclusive

8,0

Ottimo

8,6/10

Pulizia

8,4/10

Personale e servizio

8,2/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

10/10

È un paradiso per grandi e piccoli. Non si può chiedere di più.

4/10

I booked and paid for a queen double bed room that came with a couch. When I arrived with my family of 4 they gave me a room with one bed and provided us cover for the couch. Once I brought it to their attention, I was basically told there is nothing they can do because that was all they had available. They waited until I got all the way across country to surprise me in that fashion. They also did nothing to compensate my inconvenience and uncomfortable stay. I will never go back!

Soggiorno di 3 notti a luglio 2025

4/10

El Hotel está muy bonito y acogedor pero las amenidades son pobres. Es decir en el área de la piscina no hay actividades ni música en todo el día. Para ir al bar en la piscina prepararse para nadar porque para llegar al bar está muy profundo de forma que no puedes acceder caminando dentro de la piscina y por fuera tienes que ponerte ropa para llegar al bar porque tienes que atravesar un restaurante. El sport bar es solo para ver deportes. Las salas de juegos solo para niños. Muy poca diversión para los adultos. Si vas en plan de descanso es el lugar. La comida en los buffet no es gran cosa. A la carta según a gusto de cada persona. En fin. Yo no recomiendo este hotel ni ninguno de esa cadena al menos en la Riviera Maya. El Mayordomo según el hotel está para atenderlo en lo que necesite pero yo le escribía y respondía a la media hora , pésimo el servicio de mayordomo, ojo yo nunca uso ese servicio y por primera vez lo intenté y fracaso total. Pedí 2 cervezas servicio a habitación y nunca llegaron. Las cervezas en la nevera de la habitación te ponían una mexicana y otras tres extranjera , la misma. Lo más lógico es tres mexicana ya que estás en México. Fiasco total. La habitación muy bonito todo sin quejas. 0 recomendaciones para visitar este lugar.

Soggiorno di 3 notti a luglio 2025

8/10

This is a great resort for families, the service was great, very friendly, nice and helpful staff. The food was very delicious in most places, the property is beautiful. It is also very close to attractions, if you rent a car it’s very easy to park and just drive yourself to places. Safe area to drive in. A few things I think they can do better on is cleanliness in the room, we found clothes from a previous guest’s child in the restroom’s cabinet and water from shower was leaking all over until we told them, but they fixed it super quickly. Also the junior suites are not suites, they are just regular rooms so maybe they should change the name so people don’t think they will be going into a suite when you are not. Last, when checking in, one of their guys was very deceiving and basically lied to is telling us because we were VIP guests we were getting a special breakfast and complimentary massage, turns out it was one of those things where you have to listen to a whole lot of marketing material and they try to sell you stuff, if he would have been honest from the start we would have declined right away since we were on vacation and not on a business trip and much rather spend our time relaxing. Other than that everything was beautiful!!

Soggiorno di 5 notti a luglio 2025

10/10

Best family friendly resort by far we have ever stayed at upgrade to family selection is worth every penny ! We loved that we have 3 butler’s available that was able to assist in anything that my family needed . Family selection counts with its own private beach access just steps away from your room with great restaurants on the beach and bars available all staff is extremely friendly and respectful and are happy to get you from a towel , to food ,to drinks even sand toys for your kids ! The kids area with the slides it’s perfect for little ones and our girls did the kids club and it was amazing we got to enjoy the adults only area ! It’s a must ! Also the spa was amazing 100% recommended

Soggiorno di 5 notti a luglio 2025

10/10

Vast property with 3 different types merged to common place, good place for kids, adults, good restaurants, good service. Only problem was drinks were bit water down. No Indian menu for entire week. Taco and Tequila party on Sat is must go, all Dances in evening were good. Swimming pool is good. attached Pool to our room was good and clean, Butler Service at Family selection is good.

Soggiorno di 5 notti a luglio 2025

10/10

Highly recommend this resort. Very clean, well maintained with great service. Lots of activities, great food with lots of options. Very family friendly, nice pools and surroundings with a relaxed atmosphere. Only issue is the sea weeds which made it impossible to swim in the ocean. I heard this is an issue across the whole peninsula, not just limited to this resort. This seems to be an issue during summer months so better to visit during fall or spring months.

Soggiorno di 5 notti a luglio 2025

8/10

Overall, we had a good experience at this hotel. The rooms in the Family Selection area are nice; they look recently renovated. You get butler service almost all day — some are efficient, others not so much. At times, it feels like you’re talking to bots, as the responses via WhatsApp are very automated. But in general, they do help you schedule restaurant reservations, transportation, room service requests, or guides. The facilities are beautiful and the entertainment is on another level — mostly live music, DJs, shows, etc. Definitely worth it. If you get the chance, go to Bravo D&D — you definitely get what you pay for: excellent service, quality food, and extraordinary mixology. As for restaurant reservations, we had one not-so-great experience with the service at El Dorado, but the others were generally good to average. Regarding the buffets, the most complete one is La Hacienda. The others either lack good service or food variety. I think the biggest issue throughout the entire hotel is the waitstaff. Most of them are not quick; dirty dishes can pile up on your table and no one comes to clear them. I don’t want to generalize because we also had some very good experiences… NOTE: for some reason, we noticed that the women provided much better service. Applause for the mixology at the Brazilian restaurant and Bravo D&D, and a special mention to Gerardo (E-butler) and Mauricio (on-site butler), who helped us a lot.

Soggiorno di 5 notti a luglio 2025

10/10

We stayed at the Grand Palladium in June and had a fantastic experience! We booked the Family Selection package, which gave us access to exclusive areas like Níu Restaurant and The Nest – both of which were excellent and perfect for families. Níu quickly became one of our favorite spots. Located by the Family Selection pool, it offered delicious options like the catch of the day, fajitas, and New York steaks. The service and setting were relaxing and family-friendly. One great perk of staying at the Grand Palladium is that, even though we were based at one hotel, our package allowed us to explore and dine at all three properties within the complex. This gave us plenty of variety without needing to leave the resort! El Dorado was the standout restaurant for us – if you’re a steak lover, it’s a must-try! Be sure to make a reservation right when you arrive, as it fills up fast. We also dined at Sumptuori, the hibachi-style restaurant. It started with sushi appetizers, followed by a flavorful mix of fried rice, grilled vegetables, shrimp, beef, and chicken. The food was tasty overall, though just a bit salty for my preference. Reservations for families here were a bit harder to get, so plan ahead if you’re going with kids. For buffets, La Hacienda was our go-to. We loved the fresh crepes at lunch, the variety of food choices at dinner, and the 5 ice cream flavors available in the evening. The regular juice options were limited compared to other resorts, but they had a nice s

Soggiorno di 5 notti a giugno 2025

10/10

Resort is huge and consists of several hotels. Respectful number of ala cart restaurants, few buffets for breakfast, lunch and dinner. But the best part of this resort is beach, long, beautiful beach where you don't have yo worry if you will find the shade or not. Even if beach is crowded, you don't have that feeling becuase of size and shape of the beach. Service in the restaurants and bars is great.

Soggiorno di 7 notti a luglio 2025

2/10

It's important to make travelers aware that the beaches were completely inaccessible. We came to this resort because the beautiful photos of the beaches. What we found instead was massive amounts of seaweed that prevented anyone from using the beach. The smell was terrible which could be smelled from INSIDE our room. I was made aware of this condition once we arrived by hotel staff who said there were trying to clear it, but it was a natural phenomenon that was outside of their control. Had we known this, we wouldn't have spent $4000 on booking this trip. Room service took an hour plus each time, we were unable to get into many of the restaurants we wanted to because they need to be booked three days in advance at minimum and we were there for only four days. We opted for the Family Selection which got us into most areas and still had a pretty miserable time. The pools were crowded because no one could use the beach. We pulled Pesos for tips, yet spent most of our time trying to break pesos into smaller bills. The gift shop refuses to take anything but exact change. Overall, we won't book another trip on expedia again. We met with a representative who got us to pay an additional $450 USD to escape the seaweed on an excusion to swim with the sea turtles. Please don't fall for this. We were neck deep swimming in seaweed and the water was too cloudy and murky to even see anything. The beaches looked NOTHING like the photos.

Soggiorno di 4 notti a luglio 2025

8/10

The property was ok, but not great. The people everywhere were friendly & helpful, except at the restaurants — where they didn’t seem to have a sense of urgency or customer service. They seemed to have a sense of whatever, whenever. The food was ok, but nothing like their neighbors in Cancun. Our family experience was ok, but do. it plan to visit this chain of hotels again.

Soggiorno di 7 notti a giugno 2025

10/10

We were unable to use the beach due to the Sargasm, so that was really the only sad part about this trip. I must say that I was very pleased with the staff and the way they treated us from checking all the way to check out. Everyone was kind helpful and always answered all the questions with a smile. They really make you feel at home. The rooms were extremely clean, we upgraded to a swim up room, and our children used the pool daily. Our two favorite restaurants were the nest and Letty chef. Totally worth paying for that dinner because not only is the food amazing, the show in experience is something we’ve never seen before. My kids loved it. Our other restaurant that we loved was The Nest We enjoyed our daily breakfast.

Soggiorno di 6 notti a giugno 2025

10/10

El servicio y la atención del personal es excelente

Soggiorno di 4 notti a luglio 2025

8/10

My second time and it was it beautiful experience, I love Family selection and the swim-up rooms. The missing ⭐ is because there is not accessible beach this time of the year and is nature, I get it! But the prices should be adjusted keeping in mind that you will enjoy only the swimming pools. Thanks to everyone worker, they work so hard and they are so attentive. Antonio and the lady that is in charge of everything in the family selection buffet (blue shirt) I can't remember her name, they are a true gem. Thanks to everyone! See you next time

Soggiorno di 7 notti a giugno 2025

6/10

Grand Palladium Riviera Maya – Guest Experience Report I’ve stayed at the Grand Palladium in Riviera Maya before and had wonderful experiences in the past. Unfortunately, this most recent visit was deeply disappointing and fell far below the standard I’ve come to expect from a resort of this caliber. To begin with, the butler service was unreliable and ineffective. Every time I made a request, it was either ignored or never followed through on. This was a consistent issue throughout my stay, and it significantly impacted my overall experience. There were also major delays when it came to food and beverage service. Whether it was lunch or dinner, waiting for drinks became a frustrating routine. The service was noticeably inconsistent and slow. On my first day, I had trouble getting into my room and approached the manager for assistance. Unfortunately, the manager was unhelpful and did not resolve the issue. Once I finally got access to the room, I noticed that it was never properly stocked with drinks or snacks—something that should be standard for this level of resort. Another deeply concerning issue was the behavior of some of the staff. There appeared to be a clear preference shown toward white guests over others. This kind of unequal treatment is unacceptable and left a lasting negative impression. Perhaps the most upsetting part of my stay was the inability to book a massage. This was something I had been looking forward to and was very important to me for personal

Soggiorno di 5 notti a giugno 2025

6/10

Dont come during summer, beach is closed due to mountains of seaweed and it STINKS. We had zero issues with the room or housekeeping. Our butler/concierge was so awesome that we ended up tipping him $100 extra before leaving. The resort was beautiful. But here’s the down side. The food… not good.. not even the restaurants that you have to pay extra for. Every meal we had was bland, room temp, and very small portions. Room service is even worse than the restaurants. Also, I got sick TWICE while on my stay from poorly handled fruits and vegetables. Most of the drinks from the bar also tasted odd so I stuck to wine mostly, which they charged extra for. Moving on from food, we ended up getting CONNED into joining the travel club for extra benefits.. but in order to receive the benefits we had to attend a welcome breakfast. They HOUNDED us about it. I mean relentlessly. So my 2 children and I got up early and went to the breakfast. When we got there we were told that we couldnt attend because my husband was not with us and then were sent back across the resort to get breakfast elsewhere. I never got my “free” massage at the spa or any of the other benefits because of it. I paid $650 for nothing. So dont buy into the travel club nonsense. On to another point, this place is MASSIVE. You cant really get to anything from your room without having a golf cart called to pick you up unless you want to hike a mile or more. It was nice seeing all of the wildlife while walking around though.

Soggiorno di 5 notti a giugno 2025

10/10

Great stat

Soggiorno di 5 notti a giugno 2025

10/10

The quality of service in the family selection area is outstanding. Rooms are tidy and comfortable and everyone in the staff goes the extra mile to make you feel at home. Food and drinks are of great quality and probably the best I have seen in an all inclusive resort. The only downside wasn’t even the hotels fault but it’s important to have in mind that a lot of sargassum comes to the coast in the June-August season and beach was completely unusable. Hope I can come back again, totally worth it! 100% recommended for families

Soggiorno di 5 notti a giugno 2025

8/10

Great place for families with nightly entertainment and perks for VIP. We were over the buffet food after the second day and you needed a reservation to eat at onsite restaurants. We ended up driving to Tulum city for dinner on most nights. Pools were great and kids loved it. There’s lots to do at the resort and it was overwhelming trying to figure out all the amenities and entertainment, but the butler service did answer a lot of our questions. A couple of times, the nightly entertainment locations were incorrect. I wished there was signage with arrows pointing to the entertainment locations. Beach was covered with seaweed which also made it stinky, but that’s not the hotel’s fault. I did not like that we were invited to a “highlights tour” of the hotel property which ended up being a presentation/sales pitch to join their vacation club. We were told we’d get credit to use at the hotel’s gift shop if we agreed to the tour and that should have been the first red flag. I wish they would have been more transparent and used different verbiage instead of “highlights tour”. Staff was very friendly, attentive, and personable. Property was clean and safe. Property has shuttles that can take you to different parts of the hotel as the complex is huge.

Soggiorno di 5 notti a giugno 2025

10/10

Loved our butler who take or dining and transportation reservations.

Soggiorno di 4 notti a giugno 2025

10/10

We had a wonderful vacation and everything was absolutely amazing!!

Soggiorno di 5 notti a giugno 2025

10/10

Soggiorno di 7 notti a giugno 2025

10/10

The Grand Palladium Kantenah was a fantastic vacation for our family! We traveled with our 5 year old daughter and stayed in a swim up room with a king bed and a pull out sofa. It was roomy enough for the three of us and the pool by the room was nice for us to sneak into after bedtime. We ate at The Nest for breakfast each day, had lunches at Es Niu, La Hacienda, and El Gran Azul, and we had dinners at Portofino, Bahia E Brasa, and Sumptuori. A couple food highlights were the Augustine at Es Niu and the teppanyaki dinner at Sumptuori. Given the chance, I would maybe pass on Portofino and choose a different restaurant. The pool in the family zone, right by Es Niu and the teen club, was fantastic. It was a short walk from the room, kept a great temperature, and they had lots of activities for the little ones. The beach wasn’t really usable the whole time, but we didn’t mind (too much seaweed and really rough surf). Between the family pool, the main pool, and the multiple water slides, we were happily entertained. This is a great spot to visit! We would definitely go back.

Soggiorno di 3 notti a giugno 2025

10/10

Todo estuvo excelente!

Soggiorno di 4 notti a giugno 2025

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