Hotel a Lily Lake

“This is a new hotel that is probably trying to reach its sweet spot. It was understaffed (IMHO) and not really fully equipped. They try to tout themselves as "Green" but do not provide containers for recycling cans, glass, paper, etc. Why in the world water glasses are not provided in the rooms I simply could not comprehend. We were told to go downstairs and pick up some paper coffee cups or, if the morning breakfast site was open, we could get plastic. Really? Just how cheap can you be? ...

“We enjoyed the walk in shower with the safety rails.”

“Hotel was not bad, room was clean. However, when we got to the hotel there were not lights on the outside everything was dark. And we have to wait until someone comes to open the door for us. ”

“Needs refurbishing. Poor conditions. Not clean Poor breakfast”

“Un po' più di cura nei bagni e nelle pulizie. Personale disponibile”

“Not a safe place to stay”

“Room was fairly clean but had a smell strong enough that the windows needed to be fully open. Shower was fair at best, plenty of hot water but terrible water pressure. Breakfast was fair at best. ”

“The room was dirty and smelled bad. I leftI was not able to stay. It was disgusting. ”

“We stayed here for 2 weeks while working in the area. I was a bit nervous to stay somewhere with no front desk for an extended period of time but so glad we took the risk. The suites are tastefully decorated and very clean. Parking could not be more convenient and there’s lots of good local restaurants nearby. The views are fantastic no matter which suite (river view or gorgeous downtown city view.) Plenty of high-end linens were available. You’ll definitely want to bring the bed and pillows...

“The owner was there to greet us and was very helpful. The space was kept clean and the outdoor fire pit was very nice.”

“Great experience in a fairly new hotel”

“L'hotel è molto carino, la stanza era grande e il letto davvero comodo. Personale gentile.”

“Staff ”

“Great place to stay. Everything the way it should be. If in Elgin area, no better place for the price.”

“Good”

“This is the worst hotel I've ever been too. They didn't give me my refund after telling me verbally they would after booking through a 3rd party! We needed a pool to help my cheerleader relax her muscles after her competitions... I had called ahead of time ofc because we needed the pool especially and only getting that one because. I get there and the pool is closed and had been for awhile tho I was told by both 3rdparty and they lied to me saying I would be refunded, but had to go through the...

“Very nice ”

“Good clean rooms and friendly staff ”

“The staff was very accommodating and made the requested adjustments. However, due to the ongoing renovation, many amenities were unavailable. I believe things will improve once the renovation is complete.”