Gli animali sono accettati presso Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

No, questa struttura non accetta animali domestici.

A che ora si deve eseguire il check-in presso Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Orario del check-in: 15:00-24:00. Il check-in posticipato non è disponibile.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort - Nuove Recensioni, Prezzi e Offerte per il 2026

Q: Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort ha una piscina?

Sì, la struttura dispone di 6 piscine all'aperto e una piscina per bambini.

Q: Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort offre opzioni all inclusive?

Sì, la struttura offre un piano tariffario all inclusive. In questa struttura potrai praticare attività come surf/bodyboard, tennis, pallavolo e altro ancora.

Q: Dove si trova Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Con una buona posizione a Puerto Morelos, questo resort sulla spiaggia si trova a 10,6 km da El Tinto Golf Course e a 20,8 km da Piazza cittadina di Puerto Morelos.

4/10 Scarso

seyed Farshad

Viaggio con la famiglia

12 gen 2026

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Food rate 0 , Overall, this hotel used to be good in the past, but it is now very outdated. The outdoor facilities were acceptable, but the hotel was extremely noisy. The interior of the rooms is worn out, everything feels old, including the showers. The entire property is in serious need of renovation. The main issue is the unbearable noise throughout the hotel, especially inside the rooms. Most importantly, the food quality was terrible. We experienced food poisoning on different nights.

Soggiorno di 6 notti a gennaio 2026

6/10 Soddisfacente

Astrid

Viaggio con la famiglia

11 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

El Hotel estaba bien, pero demasiado lleno y había colas para todo

Soggiorno di 4 notti a gennaio 2026

6/10 Soddisfacente

yingtong

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia

11 gen 2026

Mi è piaciuto: Servizi

Non mi è piaciuto: Pulizia

The room's sound insulation is terrible—I can hear people flushing the toilet and taking showers next door. I can even hear conversations of people passing by in the hallway. The room conditions are the most budget-friendly I’ve experienced in Cancun. The bathroom wall even leaks water into the room, and the cleanliness isn't up to standard. However, the recreational facilities are quite good—the water park is a lot of fun.

Soggiorno di 6 notti a gennaio 2026

10/10 Eccellente

Joshua

11 gen 2026

Mi è piaciuto: Pulizia

Swim up bar

Soggiorno di 3 notti a gennaio 2026

6/10 Soddisfacente

Laura

10 gen 2026

Resort was good. Resort was at max capacity so getting service for items never happened. We needed an iron or steamer and requested it every day from the day we arrived and never received it. Wait at food truck was 15 mins easily. Kids club was nice. Spa was decent. Ins of amenities. NYE celebration and food Water at pool and lazy river was freezing. I would come again but NOT during busy season. Lastly, we had a room situation upon arrival that the staff tried to resolve which was appreciated but the issue was beyond their control. Consistent stories amongst staff would be appreciated regarding what they can and cannot do.

Soggiorno di 5 notti a dicembre 2025

10/10 Eccellente

Hilda

10 gen 2026

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura

Swim

Soggiorno di 4 notti a dicembre 2025

4/10 Scarso

Lex

Viaggio con la famiglia

10 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Food was not good. Also got food poisoning along with my two cousins. The place would be great but seriously, the food was a huge disappointment. Staff couldn't have been nicer, pools were very nice. Just wish the food had not been less than ideal.

Soggiorno di 4 notti a gennaio 2026

4/10 Scarso

Stephanie

Viaggio di gruppo, Viaggio con la famiglia

10 gen 2026

Mi è piaciuto: Servizi

Wasn’t given the room we wanted and had put a deposit on when we got there. Check in was a 2 hour process with a time share talk. Not appreciated after travelling all day. Our group got food related illnesses throughout the week. Check out was a long process as well.

Soggiorno di 7 notti a dicembre 2025

2/10 Terribile

Supriya

10 gen 2026

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

There were no customer service Food was bad Not recommended

Soggiorno di 6 notti a gennaio 2026

2/10 Terribile

InduShekhar

Viaggio con famiglia e bambini piccoli

10 gen 2026

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Worst Hotel to stay at. The front dest representatives were pathetic and totally indifferent to the Guests Needs. Especially ROBERTO at Front Dest was an absolute Idiot and very Rude to Me, My Wife and my 5 Year Old Daughter. My 5 year Old lost her wrist band and as a result we were charged $150 USD. I understand that - A Rule is a Rule and must be respected but Upon Request We were not even allowed to re-enter our Room for a final search of the Wrist Band and We were simply told that no matter what We have to pay. Our Luggage was already Loaded in the taxi upon checking out and still We were told to bring in our Passports to show at the front desk before paying. It was 5:00am in the morning and the kids were asleep yet We were told to unpack and present the Passport. Room Service staff was rude as well. For 3 consecutive days We were served Cold Milk for breakfast even though We requested for Hot Milk each day through the App and as a result my 18 month old wasn’t able to get milk when she woke up. Even after complaining to Room Service this mistake wasn’t recognized. Upon checking in the Front Desk informed us that since we booked through Expedia We will get $300 credit towards services we can avail during our stay specially At the Spa. But when We wanted to avail those services We were informed that We can only avail $25 out of that $300 towards one message session.

Soggiorno di 6 notti a gennaio 2026

6/10 Soddisfacente

marie-helene

Viaggio con famiglia e bambini piccoli

10 gen 2026

Mi è piaciuto: Condizioni e dotazioni della struttura

Service was inconsistent. Resort felt overbooked. Would have expected much better for the price. Food was plentiful but not great quality. Shows were not at the level expected for a resort of that size. Could be that going during the holidays is just a bad time because too busy.

Soggiorno di 5 notti a dicembre 2025

8/10 Buono

Danielle

Viaggio con la famiglia

10 gen 2026

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura

Always lots to do - waterslides, swim, beach, sports, entertainment.....There were MANY places to eat at all times of the day, and a variety of food options. Every room has an ocean view, which is one of the reasons we chose this hotel. The amount of seaweed on the beach was well maintained by staff, and never a real concern - we were in the ocean every day without any issues. We would recommend this resort to friends.

Soggiorno di 5 notti a dicembre 2025

6/10 Soddisfacente

Ramya

Viaggio con famiglia e bambini piccoli

9 gen 2026

Mi è piaciuto: Pulizia

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura

The staff were great and very friendly. The Michael Jackson show was amazing and truly a highlight of the stay. Unfortunately, it was very hard to sleep at night because there was no heat in the room—only air conditioning. The room was extremely cold, and I was shivering at night. I tried leaving the balcony door open to let warm air in, but housekeeping repeatedly closed it, making the room cold again. The housekeeping team also tucked the sheets in very tightly, which was uncomfortable, and the hairdryer cord was wrapped so tightly each day that it became frustrating to unwrap. Our room flooded twice—once into the bathroom and on the second day into the bedroom, which was very inconvenient. While the resort is kid-friendly in theory, there were long waits for high chairs. The pools were also an issue: only one pool was warm, while the rest were very cold, and most were too deep for young children. The food was okay, but the buffet was the same every day. Other resorts offer themed buffet nights, which makes dining feel more special and varied. Overall, despite the friendly staff and a great show, I would not recommend this resort to friends.

Soggiorno di 5 notti a gennaio 2026

10/10 Eccellente

Erin Lee Winifred

8 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Great food, lots of variety, and friendly staff

Soggiorno di 6 notti a gennaio 2026

10/10 Eccellente

Elias

Viaggio con famiglia e bambini piccoli

8 gen 2026

Mi è piaciuto: Pulizia e servizi

Súper atención de todo el personal. 10 de 10

Soggiorno di 4 notti a dicembre 2025

6/10 Soddisfacente

Michelle

Viaggio con la famiglia

7 gen 2026

Mi è piaciuto: Pulizia e personale e servizio

Service staff were wonderful. They were warm and kind. Check in was awful. We reserved connecting rooms for our family through the resorts website AS WELL AS by email. Upon arrival, we were told that they couldn’t accommodate us and that our rooms were on different floors. We were informed that room requests are only accommodated when available. This is confusing because we made these requests months in advance. The check in staff was dismissive and arrogant. They did ABSOLUTELY NOTHING to make this right and offered no avenue to remedy the situation. It set a very sour tone and a terrible first impression of the resort. The food was decent. Standard for an all inclusive. Buffet was repetitive and a bit boring. The food was rarely hot. It’s very hard to get reservations at the restaurants. You have to get up and get your chairs around the pool or beach before 7:00 am or you’re out of luck.

Soggiorno di 5 notti a gennaio 2026

4/10 Scarso

Francesco

Viaggio con famiglia e bambini piccoli

6 gen 2026

Mi è piaciuto: Pulizia

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura

3 star hotel at best ! Was there December 2025 with my family and wish to warn all this is NO 5 star !!!!

Soggiorno di 7 notti a dicembre 2025

6/10 Soddisfacente

Hanh, Raynham

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia

6 gen 2026

Room was in good condition, housekeeping was excellent. Resort was very busy. Food could be better. Pool lounge chairs are impossible to secure unless you wake up at 6am. Same for dinner reservations. Employees are nice and hard working. Jasmin from the buffet was the best server. I took a couple of fitness classes and Fatima is amazing! Entertainment was great too.

Soggiorno di 7 notti a dicembre 2025

4/10 Scarso

Steven

Viaggio con la famiglia

6 gen 2026

Non mi è piaciuto: Pulizia

I have never written a review to complain before, but the service here was terrible. the property is nice enough, but that's where it ends. We were a party of 2 adults and 2 children. When we arrived we had a king suit, and pull out couch, the pull-out was not made, it took me 3 trips to the front desk, 2 phone calls and chasing down housekeeping to get sheets for the bed, we didn't get them until 10pm, I started asking around 3. We were in the diamond club area, if we were not up before 6:30am we could not get a lounger by any of the pools, and much later than that, we could not get a chair anywhere, there are not enough to cover the entire hotel capacity. People put stuff out on chairs in the pool and beach, and were barley in either, it was not policed at all, towels would sit there all day and not get cleaned up, rendering the chairs unavailable. Food is average at best, at times the buffets were very low on food, many options would be empty and not get refilled. The a la carte resturants were average and hard to get a sitting, even with the diamond club status. Line-ups are everywhere, for everything, from the coffee shop, to icecream, waterslides, lazy river, bars. It seems that the resort is badly understaffed. At night there was a lot of noise in the hallway areas outside of our room. The hotel has placed rental cabanas around most of the pools most of the lounge chairs are behind those and don't offer much view of the pools. We would not go back.

Soggiorno di 5 notti a dicembre 2025

8/10 Buono

Fatemeh

Viaggio con la famiglia

5 gen 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Room was good they clean every day room service took long time food specially at the Buffett or some restaurant wasn’t good only French and steak house was good

Soggiorno di 6 notti a dicembre 2025

4/10 Scarso

Alain Armand

Viaggio con la famiglia

5 gen 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

We were 21 people in our group and 15 got food poisoning

Soggiorno di 5 notti a dicembre 2025

8/10 Buono

Dominick

Viaggio con la famiglia

5 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

All good

Soggiorno di 6 notti a dicembre 2025

6/10 Soddisfacente

Gordon

Viaggio con la famiglia

4 gen 2026

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

Non mi è piaciuto: Servizi

The breakfast buffet is good but afternoon and evening are terrible. Hunter Steakhouse is horrifically bad. It was an hour wait just to get water and the food was so bad, we had to leave. Not fit for humans. Otherwise, a pretty okay property but very, very crowded. Don't expect to get a chair by the pool without paying extra for a cabana (if available). I recommend going somewhere else.

Soggiorno di 9 notti a dicembre 2025

10/10 Eccellente

Giselda R

4 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Impecable todo

Soggiorno di 4 notti a dicembre 2025

8/10 Buono

Deborah

Viaggio con famiglia e bambini piccoli

4 gen 2026

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura

Everyone that worked there were super friendly and helpful. The service was great although I think they were understaffed, so it was slow at times. The food was wonderful and a ton of things for kids to do. The only thing that I didn’t like was not enough lounge chairs for everyone and people had to fight for them. It was a bit overcrowded probably because it was peak season. I would definitely go back, but not around Christmas and New Year’s.

Soggiorno di 5 notti a dicembre 2025

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