ApartHotel a South Scottsdale

“Asked for cancellation as soon as I arrived. Room smelled of smoke Extremely outdated furnishings, Creeky staircase, odd layout. Like a much older timeshare? No way my daughter and I would stay there, description was misleading for sure. On the other hand the girl who checked me in / out was extremely professional (Desiree?) Honestly she went above and beyond customer service getting me info to call the third party that it was booked thru to get my refund and cancel properly. She was...

“Never went to the room never showed up for the room because we couldn't get the reservation squared away prior to arriving they wouldn't approve a credit card that had no problems became very frustrated and just canceled it so why are you asking how to say was when we cancel that they never went did you charge our card if so please let us know and send the photo”

“Canyon Pool bar and grill didn't open at the time advertised. There is not 2 restaurants on site, only the Canyon Grill, which is at the pool and has limited hours. Prices were quite high too. The room was supposed to have a main kitchen and 2nd bedroom have a small kitchen area, it didn't have any type of kitchen in 2nd bedroom. Master bedroom had 2 tubes of used toothpaste on counter, fork in dishwasher and coffee spill in kitchen sink.Communication to/from property was ignored. I sent emails...

“Was no mention of online check-in. Was no mention there was a security deposit. Very shady, terrible smell, no housekeeping”