6/10 Soddisfacente
Brandie
1 gen 2026
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Let me just start off by saying that I had to give it a negative review based off of my first interaction with the receptionist Stephanie. I was booking a room on Expedia with their sister hotel, and she purposely told her friend the receptionistat that hotel, and as I was looking for hotels, I found Sanah (sister hotel) listed for $100 for a GREAT ROOM and within seconds it was $300 for the night after asking me if i was on Expedia and to book with her friend instead to avoid commissions. I was looking forward to the stay but the Argentinian staff in Tulum is really rude (at all the hotels ive been to in general) I understand everyone is trying to make money but extorting people who come to vacation where you work is insane.
While I was waiting in the lobby, dealing with a whole Expedia booking with sanah I noticed that they would come out from the desk area and personally agree the guest who were walking out for the day. Male security didn’t greet me when I walked inside and said hello in Spanish he just stared at me.
Natalie the other receptionist was a sweetheart.
The design of the room was gorgeous. Except the bathroom smelled really bad I believe because of the plumbing. The water was never hot so I would not recommend getting a special bathtub with flowers unless you like cold water. If you’re booking during the colder times, I would not recommend staying here unless you don’t care to utilize the pool. It rained a lot this trip. Too cold to use the pool.
Brandie
Soggiorno di 1 notte a dicembre 2025
